Question about Brother MFC 4820c All-In-One InkJet Printer

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Unable to scan photos to my mac

Can you help? have brother mfc 4820 c. it works fine apart from will not scan to my mac osx 10.4.11 it reads 'connecting to pc' on mfc display for about 10 seconds then reverts back to main display. it doesn't connect to my mac.  I have tried re loading the driver discs but no difference.

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This printer requires the software for MAC 10... The link below will show method from MAC website.

http://support.apple.com/kb/HT2502

Posted on Dec 09, 2008

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The scanner driver is separate from the printer driver. This link will take you to the downloads page of Brother-usa.com, where you select the machine family, then the specific model. Click the downloads link at the bottom, then, and you'll get to a page to select what you want and for what OS. Brother lists Mac os's from 9.x to 10.6.
Even if you have a driver on CD, the website usually has a newer version.

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Edward, I have this same problem. Were you able to solve it? Anyone, can you help? I have installed the drivers. When I connect the printer to my Mac, it launches ImageCapture and previews the scan fine. But I am unable to get the "scan" button to become active, adn there is no place to save the scan. If I click "save pdf to iphoto" it saves a pdf of the entire screen, rather than just the photo. Appears not to be Mac compatible for scanning purposes. Thank you for your help.

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Never mind. I went to http://welcome.solutions.brother.com/BSC/public/eu/eu_ot/en/model_top/colormfc/mfc210c_all.html?reg=eu&c=eu_ot&lang=en&prod=mfc210c_all and downloaded a program called "Brother Control Center"(version 2.4.2.) and now my scanner works just splendidly!

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2 Answers

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This was on the Brother web site..

Title:
I cannot scan after installing the scanner driver using Windows®/ Mac OS® 8.x-9.x.
Description: Please follow the instructions below

Turn off your machine, disconnect and then reconnect the USB cable to your computer.
  1. Start "Device Selector" by double clicking "Device Selector.app" in //Library/Printers/Brother/Utilities/Device Selector folder, or by clicking " Model" on the upper-left corner of the Brother Control Center 2.0 and selecting "other".
  2. Select USB as the connection type. Your machine name will appear on the list. Select your machine and click OK
  3. Close the Device Selector
  4. Open your scanning application and test.
http://welcome.solutions.brother.com/BSC/public/eu/gb/en/faq/faq/000000/000700/000062/faq000762_000.html?reg=eu&c=gb&lang=en&prod=mfc5840cn_all&Cat=2

Guess it's a long shot.. Hope it helps.

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Knowing your PC-System would be helpful: Is it Win (and what version) or is it Mac?).

Did you connect to a USB-hub? This wont work! You have to connect directly to a USB-port of your PC.

Do connect only by a USB-cable NO longer than 2-3m!

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