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I installed a new cartridge and now my computer says the printer is not connected and I can't print!

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Reinstall the software

Posted on Dec 09, 2008

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I installed new cartridges (Lexmark brank both black and color) and my printer won't work now.


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

Mar 15, 2012 | Lexmark X5650 All-in-One InkJet Printer

1 Answer

My hp d2360 is not working properly and i bought new cartridge but printer wasnt recognize the cartrige..


Please follow the steps below to install the Cartridge:

Install or replace the print cartridges
  1. Turn the printer on. The cartridge cradle will not move if the power is not on.
  2. Open the printer cover. Figure 1: Printer cover openc00658567.gif
  3. Wait until the print cartridge cradle moves to the center of the printer and is idle and quiet.
  4. If you are replacing a print cartridge, press down on the print cartridge to be replaced, and then slide it out of the print cartridge cradle. If you are installing print cartridges for the first time, go to the next step.
    NOTE: HP recommends using a print cartridge protector to store an opened print cartridge for later use. Figure 2: Print cartridge being inserted into a print cartridge protectorc00658568.gif
  5. Remove the new print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer. Figure 3: Removing the protective tapec00658569.gif
    CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. Figure 4: Print cartridge facing upc00658570.gif 1 - Ink nozzles 2 - Copper contacts
  6. Slide the print cartridge at a slight upward angle into the cradle until the cartridge snaps into place. Figure 5: Installing the print cartridgec00658571.gif
  7. Repeat steps 3-4 for the remaining print cartridge.
  8. Close the printer cover. The printer automatically prints a calibration page.

Mar 07, 2011 | HP Deskjet D2360 InkJet Printer

1 Answer

Installed new black ink cartridge, message keeps coming up that I need a new cartridge. I have cleaned, restarted my computer, everything I can think of. It still will not print. The message says to...


Even new cartridges can prove to be faulty; even more so ones that have be refilled. If you have exhausted the options in the print software (i.e. Test Print, Print Alignment, Head Cleaning, etc.) and the reseating of the cartridge a few times, then depending on your will for either try:
1. Go to the store and replace the cartridge telling them you think its faulty.
2. Firstly, Unplug the Printers connecting cable (USB, DB25, etc.).Then uninstall both the Printing software and Printer drivers (usually the same package) under "Add Remove Programs" (Windows OS). Restart the computer, then reinstall the Printer software (following the prompts on exactly when to reconnect the printer to the computer, *Important*), and then restart again.

Jan 30, 2011 | Lexmark Z2300 InkJet Printer

1 Answer

I HAVE JUST REFILLED MY LEXMARK X2550 PRINTER COLOR CARTRIDGE NUMBER 35, BUT A MASSEGE ON MY PC SAYS: "Invalid Cartridge". How do l get it to be recognised so that l can use it?


hello

35 is color ink cartridge .. high yield,

A new color print cartridge needs to be installed.

If available, click the Continue button on your computer screen to print using the

black (or photo) print cartridge. (The Continue button is available only at the

beginning of a print job.)

Note: A variable amount of ink remains in the color print cartridge.

Follow these steps to replace the color print cartridge in your printer:

1 Cancel the print job if not already canceled.

2 Replace the color print cartridge with a new cartridge. For more information,

see "Removing a used print cartridge" on page 35 and "Installing print

cartridges" on page 35.

3 Print again.

To order supplies, click Order Ink on your computer screen. You can also see

"Ordering paper and other supplies" on page 40 in this guide.

Troubleshooting 54


manual = http://www.lexmark.com/publications/pdfs/2007/2500/v3708617_en.pdf



Installing print cartridges

1 If you are installing new print cartridges, remove the sticker and tape from the back and bottom of the cartridges.

1 2

Warning-Potential Damage: Do not touch the gold contact area on the back or the metal nozzles on the

bottom of the cartridges.

Maintaining the printer
35

list of ink cartridge part numbers
http://www.lexmark.ca/lexmark/product/home/455/0,6970,204812589_653399443_1037657543_en,00.html?tabId=7

Dec 23, 2010 | Office Equipment & Supplies

2 Answers

We cannot get out printer to print. easyshare


we replaced printhead and it wants us to calibrate and replace ink color ink cartridge, and before we put the printhead in , it had 1/2 full color in cartridge

Jan 10, 2010 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

The printer is not recognising the new ink cartridges after replacements


Was the printer connected to your computer when the cartridges were installed? If not then this is probably the reason for it not recognizing them. Turn off the printer, remove cartridges, turn the printer on again. All the while the usb should remain connected to your computer which is turned on.
Once the printer registers or shows via a pop up that there are no cartridges installed, open the front cover and install the cartridges. This time it should communicate the ink levels to your PC.
I once had this problem and till the end (i had not done the above method since i didnt know then) it never told me that my cartridge was full; which it always showed as empty. The printing however was never affected. You should try this method and if it doesnt work dont worry, your printer will print as before on full cartridges.

Jan 02, 2010 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Still getting Print Cartridge Error after installing new HP cartr


please check the position of the catridges installed. it should be in a correct position. or you might have replaced the catridges in a wrong slot. if it does not work out then either connect your printer to different computer for printing or uninstall the software from your computer, then again reinstall the software. 

Oct 29, 2009 | HP Officejet 5510 All-In-One Thermal...

1 Answer

Printer won't print. Flashing red light. No paper jam and ink cartridges are ok. Please help!!


Per the manual, it's 99.9 % one of these causing the issue. The other .1 % should take it back or get a new one.

The printer requires attention. Try the following:
● If the printer is connected to a computer, check the computer screen for
instructions. If the printer is not connected to a computer, check for the following
problems:
– Top cover open
– Out of paper
– Paper jam
– Print carriage jammed or stuck
– Print cartridge inserted incorrectly
– Incorrect print cartridge installed
● If you are unable to solve the problem by using the instructions above, turn off the
printer and unplug the printer's power cord. Wait one minute, then plug it in again.
Turn on the printer.

Sep 29, 2009 | HP Photosmart 7450 InkJet Printer

2 Answers

Installed new cartridge; printing is too Light


hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution

astrtr19

Aug 12, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Printer says cartridges full, computer says cartridges empty even though i have bought and installed new cartridges


Printer connection had come out of the computer port and I hadn't noticed, printer itself is stand alone so was printing photos OK but I couldn't print documents. Everything up and running once again and both printer and computer say cartridges are full.

Aug 17, 2008 | Kodak Office Equipment & Supplies

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