Question about Dyson DC35 Handheld Vacuum

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My dyson dc35 hand vacuum cuts out constantly while in use despite a full charge and clean filter

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  • Dyson Master
  • 755 Answers

Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson is acting that way. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Mar 12, 2017

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Posted on Jan 02, 2017

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rustysheriff
  • 344 Answers

SOURCE: Dyson cleaner keeps cutting out, no blockage found, filter clean.

1. Check the on/off button these can also be troublesome and if you've stood on the cable once or twice you could have a break in the wire and it's shorting, check by turning on and wiggle cable around where it enters machine.
2. Faulty thermocouple, it is held in a white plastic housing screwed with one T15 torx screw to the motor housing. You could replace it but I just shorted mine with some wire and it hasn't failed since and more importantly not caught fire yet!

Posted on May 28, 2009

  • 1 Answer

SOURCE: Dyson DC17 now noisy and harsh click

I am having the same issue with the clicking noise when I try to open mine. Dyson has told me it's "not their problem" What it is is the little curved part that moves to change the suction to the wand vs the brush is catching on the tab that holds it up. It's out of alignment somewhat. Mine has been so bad that it has fallen off each time I open the vacumm. A costly repair of $172 each time. I can't get the piece put back on by myself.
The repair man finally filed down the little tab at the top that it hooks to when you set the vacumm upright. The curved piece is still falling off, so its back to the shop again. Dyson, still swears it's not their issue. The heck it isn't!
My vacumm is the same age as yours. I love it, we have 3 very large dogs that shed heavily, the vacum gets used 3x a day. It's the wear and tear on that tab. I'd love to know if you can get dyson to listen to these complaints any better than I have.


The sound with the brush- is something caught inbetween the brush and the cover? Do you have any smell? I had to replace my "lifetime guarenteed" belt.
Good luck
Shell

Posted on Sep 26, 2008

Dysonteam
  • 167 Answers

SOURCE: My dyson DC16 constantly shuts off even when

Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

promo7uk
  • 19 Answers

SOURCE: My hand held Dyson vacuum will not charge. Every

read my other posts on the faulty transistor pickup on here,,cheers lee.

Posted on Jun 26, 2010

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Does not pickup any more. I purchased for my son. Christmas of 2014 (1-1/2 years ago)


I am sure that this is a result of a clog. You may have to dismantle a bit to get to it. I have done this several times with other vacuums.

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I have a stick dyson DC35. It runs out of power after being fully charged. I have cleaned filter and cleaned all parts numerous times, but still have the problem.


The battery may only be capable of partially charging but indicates it is fully charged, something like 100% of 50%. It may be time for replacement.

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My dyson has stopped working altogether now.


Hi Angela, it's Jack at Dyson.

To determine where the fault lies with your DC35, we would need to talk you through some quick troubleshooting checks when you have your machine easily to hand. Our experts should be able to diagnose the cause of the issue - and if a replacement part is needed, we'll be able to confirm if this is covered under your Dyson guarantee.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Jul 15, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

My Dyson DC35 stalls. I've thoughly clean it, so it's not a clog problem


1st make sure battery is fully charged.
Next, wash the filter, just follow the instructions in the manual.
If the filter is clogged the motor will try to run but then cut out to protect the motor from damage.

Mar 30, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

Intermittent motor head


Hi there, it's Jack at Dyson.

If your DC35's motorised cleaner head seems to work intermittently or cuts out when moved, this suggests that there could be a loose connection somewhere. We're keen to help you check for this, and our experts can talk you through some simple diagnostic checks to pinpoint the cause of the issue. If a replacement part is needed, we can also confirm whether or not your DC35 is still covered under its Dyson warranty.

When you have your DC35 fully charged and easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Mar 19, 2015 | Dyson Vacuums

1 Answer

When I press the trigger the green light comes on but motor does not


Hi Peter, it's Jack at Dyson.

From what you're describing, it does sound as if your DC35 needs to be recharged. When the machine is charging, the LED on the charger will illuminate, but the LED on the machine itself will not. When the LED on the charger goes out, the machine is fully charged - this will take 3.5 hours from depleted.

Please try connecting your DC35 to the charger cord and allowing it at least 3.5 hours to charge until the LED on the charger goes out, then test your machine. If it's still not running at this point, we will need to talk you through some simple diagnostic checks when you have your machine to hand. This will help determine whether there's an issue with the main body, battery or the charger itself.

You can reach our experts by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 09, 2015 | Dyson DC35 Digitial Slim Animal Cordless...

1 Answer

Dyson dc 35 will not start...power light comes on motor will not start..have cleaned filter and battery conections. battery fully charged.


Hi William, it's Jack at Dyson.

I'm sorry to hear your DC35 isn't running. In order to determine what may be at fault, we'd need to take you through some simple diagnostic checks when you have your machine to hand.

When you have a moment, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide further assistance. If a replacement part is needed we can also confirm if this is covered under our 2-year cordless warranty.

We'll look forward to speaking with you.

Oct 01, 2014 | Dyson DC35 Handheld Vacuum

2 Answers

My DC35 keeps cutting out ie every 10secs. The filter has been washed and the machine is clear of any obstructions. The battery is fully charged - Graham


Hi Graham, it's Jack at Dyson.

If your DC35 seems to be cutting out frequently in use, and you're confident that there are no blockages and the filter is clean, it would be worth contacting us directly for some further advice.

When you have your machine fully charged and easily to hand, our experts will take you through some diagnostic checks to determine which part may be at fault. If your DC35 is within our 2-year cordless guarantee period, and has been used and maintained as described in the user guide, we should be able to replace the affected part for you.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

May 26, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

I just bought a Dyson DC35 cordless vacuum cleaner, and the charger does not light up, nor does it seem to be charging the vacuum cleaner


Hi Jeff, it's Jack at Dyson.

DC35 should charge completely within 3.5 hours, and when fully charged the light on the charger will go out. If the battery doesn't seem to be taking in any power, we'd appreciate the opportunity to take you through some quick diagnostic checks when you have your machine to hand. If a replacement part is needed, our experts will also be happy to confirm if this is covered under your machine's 2-year warranty.

You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Dec 31, 2013 | Dyson DC35 Handheld Vacuum

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My dyson dc16 is not holding a charge.. maybe I need to replace battery


Hi its Darran at Dyson.

If you call our Helpline they will be able to run through some simple checks to detemine the cause of this issue.

Please call 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

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