Question about Dimplex Compact Electric Flame Stove Heater

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Dimplex DS5804 remote unit

Blow up while on and pluged in outlet. kicked breaker and now I'll need to replace outlet plus remote unit to be able to use the remote. Any idea what causes these units to do this? Is this been happening to this particular models. Bought this stove in October of 2005. Had been good for our use all this time. Where can I purchase the part so it is useable with the remote. Ernie

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  • Weed49 Jan 30, 2009

    My Dimplex Charmglow model #6906330900 was working fine for several years. Using the remote, I tried to turn the unit on. When it didn't go on, I checked the plug, only to find out that the "power" plug that obviously controls the remote action (that I actually plug the electric stove into) was smoldering. I quickly unplugged the "power plug from the electrical source, and unplugged the electric cord from the stove from the "power unit". My plug is ok, and the electric stove seems to be working ok, albeit without the remote capability. Has there been a recall of this "power" remote plug-in? What is the company doing for this problem? Please advise ASAP mschumbrady@comcast.net

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Here is the answer I received for the same problem:

Dimplex has discontinued use of the remotecontrol unit you have requested; therefore we are no longer able to providethis as a replacement part. In order to operate your unit please plugyour power cord directly into your wall outlet and operate the stove via themanual switches.

Posted on Sep 02, 2009

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Call Dimplex : 1-800-668-6663 ext# 358 They will be gla to help and send parts if needed.

Posted on Jan 21, 2009

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1 Answer

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Stewart, turn the Master ON/OFF Switch to OFF. Unplug the unit from the wall outlet and wait 12 - 15 minutes. Then plug the unit back in and turn the Master ON/OFF Switch to ON and set the function controls manually (not with the remote) one at a time. If everything works as it should, the fire reset itself during the 12 - 15 minute timeout. If it didn't or that problem continues to reoccur, contact Dimplex North America, Technical Service at 888-346-7539.

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Below is a link to Dimplex USA Customer Support.

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