Question about Dimplex Compact Electric Flame Stove Heater

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Dimplex DS5804 remote unit

Blow up while on and pluged in outlet. kicked breaker and now I'll need to replace outlet plus remote unit to be able to use the remote. Any idea what causes these units to do this? Is this been happening to this particular models. Bought this stove in October of 2005. Had been good for our use all this time. Where can I purchase the part so it is useable with the remote. Ernie

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  • Weed49 Jan 30, 2009

    My Dimplex Charmglow model #6906330900 was working fine for several years. Using the remote, I tried to turn the unit on. When it didn't go on, I checked the plug, only to find out that the "power" plug that obviously controls the remote action (that I actually plug the electric stove into) was smoldering. I quickly unplugged the "power plug from the electrical source, and unplugged the electric cord from the stove from the "power unit". My plug is ok, and the electric stove seems to be working ok, albeit without the remote capability. Has there been a recall of this "power" remote plug-in? What is the company doing for this problem? Please advise ASAP mschumbrady@comcast.net

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Here is the answer I received for the same problem:

Dimplex has discontinued use of the remotecontrol unit you have requested; therefore we are no longer able to providethis as a replacement part. In order to operate your unit please plugyour power cord directly into your wall outlet and operate the stove via themanual switches.

Posted on Sep 02, 2009

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Call Dimplex : 1-800-668-6663 ext# 358 They will be gla to help and send parts if needed.

Posted on Jan 21, 2009

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Yes, you probably can. Plus, Dimplex should be made aware of this. Contact Dimplex Technical Service 888-346-7539, Monday -Friday, 8a -4:30p ET. Have the model number, serial number and proof of purchase, handy when you call.

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Turn the Master On/Off Switch to OFF and unplug the unit from the wall receptacle. Leave it unplugged for 12 - 15 minutes. That should give it enough time to reset itself. Then plug it back in and give it a try. Also, make sure that the wall receptacle is working properly and hasn't tripped the circuit breaker in your home's circuit breaker panel. If it did, something is seriously wrong electrically, with the heater.

Hope this helps you solve the problem. Please don't forget to rate my response to your question.
Thanks!

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Lisa, apparently there was an electrical overload in the receiver box. I assume this electric stove is new and still under warranty. In which case, armed with your Proof of Purchase, you need to contact Dimplex USA or the retailer you purchased it from.

Below is a link to Dimplex USA Customer Support.

http://www.dimplex.com/customer_support/contact_us

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The fireplace blower does not work therefore there is no or very little heat from my dimplex elect fireplace---thanks


This is a constant problem for ALL electric fireplaces with heaters. Either the Owners Manual fails to the manufacturer not telling you that the heating elements need routine cleaning, because they are sucking in household air to heat it and send it back out, So whatever is float in your household air (dust, lint & pet hair) near the floor goes into it, clogs it up and causes the heating element to overheat and fail. Or customers who have purchased these units don't read the Owners Manual.

These units, no matter who the manufacturer is were not designed to heat for long periods of time. In fact the heater element doesn't produce much more heat that a blow drier on high heat.

The heater and the blower and are in the lower compartment of the firebox. If you can access it, you can clean it with a shop vac and a brush attachment on the end of the hose. Be sure to unplug the fireplace from the wall outlet before attempting this. If cleaning it doesn't help, the blower motor will have to be replaced. You can order one from Dimplex USA.

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There was a recall on some of the remotes. Check to see if yours is one of them. If you take the plug put of the remote box, and just plug it directly into the wall,it should work.

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My friend just had the same problem. It turned out to be the Remote Control box,( the little box you plug the Fireplace into so you can use the Remote). He just plugged the Fireplace straight into the wall outlet, (without the Remote) and now it works fine.

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I ran it for four months straight and the ground side from the outlet burned up all the way through the unit. Can it be the power source?


What has happened is drawing to much amperage over time this happens with these type heaters. Your power source (was) probably ok, if this was plugged into a 110/120volt outlet and your heater is rated to push 1500watts you would need 12.5amps just to run that, on a normal 20 amp breaker you can only get 16 amps out of it before they start to trip. So if you was running the heater and also other devises on that same line, that would have caused your problem. For those type of heaters i always have a designated line ran for them because of this problem. I would take your out let out KILL POWER FIRST and visually inspect the connections. Hope this helps you

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Fire place insert light replacementht


Dimplex has discontinued use of the remotecontrol unit you have requested; therefore we are no longer able to providethis as a replacement part. In order to operate your unit please plugyour power cord directly into your wall outlet and operate the stove via themanual switches.

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1 Answer

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A simple way to check the thermostat is to by-pass it. remove the wires from it, and connect them together. If the heat works after that, Its a no brain-er. The thermostat is just an adjustable temperature controlled switch.

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