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Is the speaker system set up in Windows as a 5.1 speaker system? If so, the problem with the sound is the program used to play the audio. For example if you are watching a movie and the player used does not support 5.1 then it will not play the audio properly. If the sound works correctly playing a game in 5.1 you should be able to figure it out from there.
Simply install audio drivers of your motherboard. And sound will be there...
Drivers will be in Mother Board CD when you have purchased your pc. If you havent motherboard cd then download latest realtek from this link... http://drivers.softpedia.com/dyn-postdownload.php?p=20476&t=0&i=1 If this driver fails then search for compatible drivers for your motherbaord . Audio driver is necessary.
If you connected to a 5.1 surround card and checked and they are connected ok you can hear all the speakers when you play music, movies that are in 5.1 format only. If you want to hear also all of them if you listen to stereo movies/music you must set the sound card to emulate multi channel. Also the player you use to listen music/wath movies must be set to 5.1 and must accept Dolby Digital/ DTS decoding if your sound card doesn't(eg. VLC media player-has integrated DD and DTS decoding and codecs for all tipes/formats).
If you mean the xp/vista/win 7 installation cd's then you have to make your own. The manual that came with the pc will give you the information that you need. If it's xp it will be 1 dvd, vista needs 2 dvd's or 7 cd's, i'm not sure about win 7. As for the sound, what you could do is to drop the drivers for the sound card and reboot the pc, this will refresh the connection between hardware & software. To drop the drivers you need to go to start>>right click my computer>>properties>>hardware tab>>devise manager>>click on + sign next to "sound, video & game controllers & look for the sound card. Do not remove codecs, just the sound card then reboot.