We have a pub and grub that has the Radiant systems Aloha 1220 pos with touch screen capabilities. One day the terminal behind the bar(which is also the busiest one) lost the touch screen capabilities. WE now have to use a mouse to conduct transactions which is definitely slowing down business and sales as well. Do think you guys can help me troubleshoot and try to get it upline again? The terminal is also embedded with XP Pro if that helps out any...I would greatly appreciate any help how small to help me remedy this problem.......Thanks and God Bless
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Re: Aloha 1220 pos touch screen failure
Most likely you have a broken (inside the cable ) ribbone to the touch screen this can happen with age, or the handling of the system, thre is not a quick fix for these touch screens apply for a service tech on onforce.com you should be ok with one of them.
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bcollier696, You did not state how many hours of use this small screen monitor has on it!! You may need to replace the CRT if it has been in use for a long time. Can you approximate the total "ON" time of said unit? Is it >10k hrs. Multiply hrs/day x 300 days x yrs of use. If u come up with 15k hrs or more replace the unit with an LCD if possible.
lmistyrel @ aol.com or louie12fix on fixya
Try checking inside the computer for loose wiring near where the power supply box plugs into the motherboard, make sure that you turn the computer off and remove it from the outlet before opening it. While the computer is open, check all of the leads going into the motherboard are pushed in gently but firmly. Remove the RAM clean it with a soft paintbrush and then return them to there slots ensuring that they are seated correctly. Do the same with the graphics card and sound card if you have them in PCI slots or AGP slot returning them correctly into thier slots.
Put everything back together and before powering back on make sure that the power leads going into your PC and into your monitor have not been damaged in any way. Reboot your computer and try again. If you still get a shock or your computer does not boot properly then you may need to change the power supply box.
If that monitor is out of warranty, it's pretty much a throw away item. If you can find a "donor" monitor with a cracked CRT or case, you could probably swap the high voltage units and get it going again.