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How to fix Automatic Private address


my problem is our sales department and everybody of them connected to a switch for internet connection. today we can't connect for our email using ms outlook 2003/2007. when im using ipconfig it says 165.254.xxxx or the automatic private address. how can i go back to auto detect our DHCP enabled connection? As my troubleshooting, first i restarted the pc and unplug all the cables and plug again, restart the whole network, ping release and renew etc. is there anything i won't get that APIPA situation again when im connecting. thank you

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First: If you have a sales department, don't you have an IT department?
And if not, WHY not?

You will get the APIPA address b/e your DHCP server is not working properly. That can be your router or your DHCP server. If that server is within reach go and check if DHCP is running. Otherwise restart that service.

It might help of you could describe your setup more detailed. What kind of server, how many PC's, problem with all of them (apart from sales)...

Posted on Dec 11, 2008


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