I had the same problem and I tried a soft reset that I saw on another board and it worked perfectly when nothing else would. Just hold down the 1 key, the @ and 0 key at the same time. It will restart the phone and the camera should work if it's not an upper bumper problem.
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Re: Sidekick 2 camera says ...
To those having the camera problem with the sidekick 2, the diagnostic mode is a great solution, how ever it did not work for me. but...what i did, was leave the phone plugged in, and go to the diagnostic screen as "wormuniverse " describes uncheck all that are checked, then check the disconnect battery, while leaving it plug in go a head and diconect, the phone will "buzz". let it come back on. check your camera if it still does not work repeat two or three times untill the camera "reboots". doing this worked like a charm for me.
Quite simple, and t-mobile was no help: This solution worked for me, YMMV. Hit the menu key > System settings. Within system settings, press menu, shift, and d key. This will open up the diagnostics program. Run all of the checked options. When that completes, return to the diagnostics program again, and select only "Battery disconnect." I left the phone in this state overnight, and the camera worked the next morning. Hopefully this is helpful.
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TRANSFERRING PHOTOS TO COMPUTER If your photos are stored on the memory card, then removethe memory card from the camera and insert it into an USB memory card reader.Connect this USB memory card reader and memory card into the USB port of yourworking computer. Your computer will see this as an USB Mass Storage Device oran external storage device, you can then open the folder on the memory card andcopy the photos to your computer.
First of all, do not save any new file to camera's memory card.
Take out memory card, and connect it to a Windows computer using a card reader. You should see memory card shown as a drive letter (like H:) in Windows Explorer. Download this camera photo recovery software http://www.asoftech.com/apr/ Install and open the photo recovery software, select the memory card, and click 'Start' button.
Want to clear out info on your Sidekick info (ie: to sell yours)?
1) Remove your sim card
2) From the jump screen: Menu -> Settings -> System Info
3) Press Menu+Shift+X Select OK to clear the flash.
4) Press Menu+Shift+R Select OK to clear the login information.
5) Perform a hard reset now. This will reboot the device. To perform a hard reset:
SK2 - Press the power button and reset button at the same time. Unit
will vibrate when reset. You can use a paper clip or similiar to hit
the reset button located behind the screen.
SK3 - remove the battery while the device is on.
6) Call your carrier and ask them to detach your device IMEI from the
username locked in. Once that is done, hard reset without your SIM card
the sounds that comes from the sk2 is the speaker on the back not the earpiece. You need to replace your earpiece. Its called a D-Pad for the sk2. You can get one off ebay if your lucky and replace it yourself. its real simple.
turn the flip half way, u'll see 2 screws using a torx #6 screw driver unscrew both of those screws and take the screen off it'll be a little tough to get out, but nothing a little tug cant take care of, then do the same to ur friends phone swap the screens put in the screws and VOILA ur fixed
There is a hardware problem with some SK2's that involve the top bumper and a brownish ribbon cable under 2 tabs.
here's the hiptop forum (the manufacturer) where the problem is discussed,a nd the solution is copied and pasted below.
the problem is that the plastic clips that hold part of the top rubber bumper push on a cable inside the unit. if you take off the top rubberized bumper you will see a orangeish yellow ribbon cable. this is whats getting hit.
here are some CRUDE pics i just drew up just now. no laughing!
these two show what happens after pressure is applied to the area around the sim slot.
I found that if you take off the bumper and LIGHTLY massage the side of the cable in with a paperclip (CAREFULLY) and then try the camera untill it works again. then to prevent this from happening again... I cut the clips that go into those holes. no clips.. no issue. ive done this for my freinds and they love me now.. they call it the clip snip. Ive fixed 7.. no 8 cameras so far this way. no where near a software issue. I cannot recomend that YOU sticka paperclip inside the unit unless you know what youa re doing. I can only recomend that you try removing the top bumper and waiting to see if the camera ever comes back. if it dies then snip the clips that go into the hole above the camera cable.
let me know if this makes sense to you or not so i can edit.