Hi! Lets see if I can Help you. first remove your color cartridge and check it protection tape was removed. If it was reinstall color cartridge and run your page test as if you were installing your printer the first time follow the instruction step by step. There is also a troubleshooter section in your owners manual. I need to know if your printer recognized the new ink cartridge when you in stalled it. hope that helps.
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Doing reference on your issue. Double check the ink cartridge to make sure that the cartridge is correctly installed. Also be sure that the black ink cartridge used is compatible with the machine.
The next thing to do is a cartridge cleaning as the belief is that the print head is blocked. If you have done a thurough cleaning, the next thing to do is replace the black ink cartridge to be certain the ink cartridge is not faulty.
I have included print head cleaning instructions in case you have not done this cleaning process.
here is some information from the Brother support site:
If one or more of the ink colors are missing from pages printed by your machine (i.e. received faxes, copies and/or documents printed from the PC etc), nozzles in the print head may be clogged, or the ink cartridge in question may not be installed correctly. Verifying that the ink cartridges are installed correctly and/or cleaning the print head may solve the problem.
Cleaning the print head may solve the problem. When cleaning the print head, you are given the option to clean BLACK ONLY, one of the three colors (CYAN, YELLOW, or MAGENTA), or all four colors at once. For this issue we recommend cleaning only the affected color. If more than one color is missing then choose ALL.
When the machine completes cleaning the print head, press Color Start. A Print Quality Check Sheet will print.
If a cartridge is expended, you must replace it to be able to print. If a cartridge is low, you can continue printing until a cartridge needs replacement. You cannot print or copy when an ink cartridge is expended even if the other cartridges are not expendedI have come across this issue many times and unforunately you have to replace the colour carts in order to continue to use the printer.
If you are making copies or sending/receiving faxes Press Black Start or Color Start. Make sure your ink cartridges are fresh. Cartridges remain fresh for up to two years if kept in their original packaging, after that the ink may become clogged. Cartridge expiration dates are printed on the package.
Yes, this printer has fixed printheads and must have ink in each color to prevent damage to the printheads. Even when printing black only each color is spit in the servicing area to keep the printhead unclogged.
Regards, Bob Headrick, Microsoft MVP Printing/Imaging
According to " HP Officejet R, PSC 500 and Color Copier - General Copying Issues and Solutions", under the problem heading "Black is not Black", notes that:
"The unit will perform mono (or black) copies using the color
cartridge to create a composite black in Normal
and Best modes. This is necessary to create the correct grayscale shades. NOTE: The HP PSC 500 all-in-one product cannot perform black copies. Scan the image in and print it out in greyscale.
The color cartridge may be out of one color of ink. Run a self-test page to
verify that all the colors are there. Replace the cartridge if they are not."
In other words, the device only uses the black ink cartridge when used as a computer printer. When used as a stand-alone copier, it uses the color ink cartridge, and all three ink colors must be present and working to give a black and white copy. Perhaps you can refill the color cartridge with black ink in all chambers?