Question about HP Photosmart C6180 All-In-One InkJet Printer

1 Answer

C7280 hp all in one has failed the fax hardware test

My device test keeps failing and am not sure what to do next.........help

first message: device has failed the fax hardware test.
Second message: an active phone line was not detected.


while i do have an active phone line am perplexed!

Posted by on

  • gmendez18 Dec 09, 2008

    anyone out who can help solve this problem.......need help. thanks.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I uninstalled and installed again and that seemed to have fixed the problem.

Posted on Dec 09, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Error on hp j4680 image on fax send report is set to on


Sir/Madam

Solution one: Print a fax test
1.Make sure the product is turned on and correctly connected to the telephone jack.
2.Make sure that there is plain white paper in the input tray.
3.On the product control panel, press the Setup button ( ).
4.Press the right arrow ( ) to select Tools , and then press OK .
5.From the Tools menu, press the right arrow ( ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
6.Review the results of the test.
·If the test lists faxing issues and solutions, the fax test failed. Follow the solutions on the printed report to troubleshoot the issue. This report is specific to your product and faxing environment, so use the solutions on the report to resolve the listed faxing issues. Repeat the Fax Test after fixing the listed faxing issues to make sure the test passes.
·If the test does not list faxing issues and solutions, the fax test passed. Continue to the next solution.
7.Try to send a fax again. If the HP fax still cannot send a fax, continue to the next solution.

In case You Still facing Problem The Visit official HP Printer website Below URL Link On:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01555948&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3692888

OR

If you Still having Problem then follow Us On:


HP Printer Support

Feb 12, 2014 | HP J4680 Office Jet All-In-One Printer

1 Answer

The fax appears to dial the number successfully. The receiving fax is turned on. It apprears to try for a long time. The error report says "no answer."


It is not your fax line is the other party.did you try any other number?
Post back.

Solution one: Perform a fax line test Perform a fax line test to check whether the fax line is properly connected. Step one: Run a Fax Test
  1. Press the Setup button (c01395353.jpg ) on the product control panel.
  2. Use the Arrow keys (c01073166.jpg ) to select Service , select Fax Service , select Run Fax Test , and then press OK . The Fax Test prints.
    • If the report passes, try to resend the fax.
    • If the report fails with the message 'Fail - the phone line is not active,' plug the cable into a working telephone jack, and then try to resend the fax.
    • If the report fails with the message 'Fail - the cord is in the wrong port,' continue to 'Step two: Change the cable to the correct port.'
Step two: Change the cable to the correct port Make sure the telephone cable is inserted in the correct port. Remove the cord for the fax line from the port labeled with a telephone, and then insert it into the correct port. Figure 1: Fax portsc01756259.gif Scanner error message The message 'Scanner error ' displays on the product control panel while sending a fax. Solution: Check paper size This product only supports paper less than 381 mm (15 in). Use only letter, A4, or legal sized paper for sending faxes. To send this fax, copy or print the original document onto shorter paper, and then resend.


If you need more help come back.Post / thumbs / testimonial are welcome!

Dec 10, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

I have a HP 4315 officejet all in one and it prints fine...but when i try to fax a page it fails every time...why?


Good Day Sir, I have a solution to your problem, hope this will help you.

"HP 4315 officejet fax failed"
solution:
  • Turn off the machine by using the ON button and then unplug the power cord from the back of the machine. After a few seconds, plug the power cord back in and turn the power on.
  • Try to send or receive a test fax.
  • If you are running the test from the Fax Setup Wizard (windows) or Fax Setup Utility(Mac), Make sure the Machine is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the machine is busy.If it is busy, wait until it is finished and in the idle state.
  • Make sure you use the phone cord that came with the machine. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, YOU MIGHT NOT BE ABLE TO SEND OR RECEIVE faxes. then after you plug run the test again.
  • If you are using a PHONE SPLITTER, this can cause faxing problems. connect the machine directly to the telephone wall jack.
run the test again to make sure it passes and the machine is ready for faxing.

Goodluck and God bless.

May 22, 2010 | HP Officejet 4315 All-in-One Printer

1 Answer

Fax Failed - Test Failed- Hardware Failure


had a lightning storm since? if so the modem in it may have been hit. i recommend pluging all devices into a electrical strip/surge strip to help prevent that. could be something else, but get back to us if you had no lightning around since it worked.

Aug 20, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

11 printer not found during laptop IPL for HP C7280


CHECK THE FOLLOWING FOLDERS IN THE CONTROL PANEL:

DEVICE MANAGE
NETWORKING AND SHARING
PROBLEMS AND REPORTS
SYNC CENTER IF IT IS PLUG AND PLAY DEVICE
WINDOWS DEFENDER
WINDOWS FIREWALL
SECURITY CENTER
AUTOPLAY

MAKE SURE THERE ARE NO YELLOW, RED, MARKS, TROUBLESHOOT ALL UNKNOWN MARKS YOU WANT ONLY GREEN MARKS,THAT SAYS EVERYTHING IS CONNECTED RIGHT AND COMMUNICATING WITH EACH OTHER, DRIVERS ARE OKAY BUT MAYNOT BE UP TO DATE.

TO FIND MOST UPDATED SOFTWARE ON THE COMPUTER WWW.DRIVERDETECTIVE.COM PROGRAM CALLED DRIVERDETECTIVE_1.EXE
WILL LIST ALL DRIVERS IN YOU COMPUTER SYSTEM AND MAKE SURE THEY ARE UP TO DATE AND ASK IF IT IS OKAY TO UPDATE THE SYSTEMS SOFTWARE ALWAYS YES OR OKAY.

Mar 14, 2009 | HP Photosmart C7280 Laser Printer

2 Answers

I can send a fax, make copies, but cannot receive a fax on my HPL7590. Help


hi tbacsa02,


this was a solution i posted earlier with someone that has the same problem like yours.

follow this few steps;
first can you try this;

You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing. The test does the following:

• Tests the fax hardware
• Verifies the correct type of phone cord is connected to the device
• Checks that the phone cord is plugged into the correct port
• Checks for a dial tone
• Checks for an active phone line
• Tests the status of your phone line connection

The device prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.

To test fax setup
1. Set up the device for faxing according to your particular home or office setup instructions.
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the main tray before starting the test.
3. From the device control panel, press Setup.
4. Press right arrow to select Tools, and then press OK.
5. Press right arrow to select Run Fax Test, and then press OK.
The device displays the status of the test on the display and prints a report.
6. Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.


let me know.

Jan 21, 2009 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

Whats up with fax fail test


Check to see if your phone operates on the same jack the printer is connected to. Is comcast your telephone service or internet provider? You need to have a landline phone service or VOIP for a fax to work.

Dec 28, 2008 | HP Photosmart C7280 Laser Printer

2 Answers

I am installing a hp photosmart 7280 on a wireless network the network is see by the printer on installing software on computer the printer is found but the next screen says" printer setup has failed to...


Download latest driver bundle (198mb) and the network reliabilty patch. Install the HP software choosing Connected via USB. Install the network reliability patch from the C7280 downloads page. Re-run the 198mb installer and choose Add a Device.

Presto! Wireless setup completes correctly.

Dec 03, 2008 | HP Photosmart C7280 Laser Printer

Not finding what you are looking for?
HP Photosmart C6180 All-In-One InkJet Printer Logo

545 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...