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Hi, I had Norton Anti Virus on my PC at my previous job which I left in April 2008. I paid for it yearly thru my AMEX credit card. I never cancelled it, mainly because I forgot, and now I have received the new statement and it reflects the new years charges. How to I cancel? I really don't care about the PC @ previous job as I believe it is no longer operable. I believe if I call AMEX they will suggest I contact you. What info do you need from me other than the following number which appears on the statement?: VAB18296170 95014 Please reply ASAP as I do not want to deal with possible late charges on m AMEX account. Thank you, Dianne Terrano current personal e-mail e-mail from previous job which no longer exists but you may have on file from order:

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  • go4thegold Dec 09, 2008

    Please reread my original message . . . I paid for Norton and was reimbursed by prev employer. I no longer work there and forgot about it. I received AMEX statement with new renewal charge and it is not my charge. I need it cancelled right away I cannot find anywhere on your sites to do that. I see this turning into a fiasco, so maybe you can help. Plus I have ZERO info re that program except this number which appears on my AMEX statement:

    VAB18296170 95014

    There is no way for me to access any info from that system. This is not a computer I have seen since April 2008.

    Please advise

    Dianne Terrano

  • go4thegold Dec 09, 2008

    No disrespect BUT, I need to cancel Symantec on a computer I not longer have access to (prev job). My cc has been charged for the new year. How about this, please provide me a phone number so I can speak to some in person because I refuse to go thru extensive e-mails and have communication problems.

    Thank you,

    Dianne Terrano

  • go4thegold Dec 13, 2008

    I called Symantec after much frustration in locating a viable phone number. Was on hold for 45 minutes, yep 45! Got a very nice lady who asked all the right ?'s and will have my AMEX acct credited in 3 working days. And, for being so patient on the phone she extended my Norton/Symantec security protection on my own personal home system for an extra 30 days. So it all worked out. Sorry if I was a little remiss in your responses, but Fixya is not Symantec and I have never done this b4. But now I know about it.

    Thanks and have a nice holiday,


  • Dustin Dauncey
    Dustin Dauncey May 11, 2010

    I still don't quite understand, maybe 'cause I didn't get enough sleep the other night. LOL

    Are you trying to get your money back from Symantec AMEX, or your place of employment? If its your place of employment or AMEX, there's nothing I can help you with.

    As I said before, with Symantec, you are going to need to contact them to make sure you don't get charged again in the future and also to dispute the previous charge. You may be able to tell them you no longer use it and was unaware it was going to renew automatically, I'm sure they can help you out with that.

    Best of luck.

  • Ghost May 11, 2010

    hey there,

    was it ur copy of norton you brought and what version of norton was norton.

  • Dustin Dauncey
    Dustin Dauncey May 11, 2010

    Is this a message you sent to Symantec (makes of Norton Antivirus) or are you talking to us, the forum users?

    You should be able to email Symantec, you'll be able to cancel your subscription. Use the Symantec website for more information.


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You will have to call the company norton and give them all you information.. and they might have you to e-mail them throught e-mail ..

Posted on Dec 10, 2008

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Call AMEX and dispute the charge.

Posted on Dec 09, 2008

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