Question about GE 24 in. Profile PDW7800 Built-in Dishwasher

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Soap hardens in the dispenser and dishes don't come clean

The powdered soap does not come out of the main soap dispenser. It hardens like a rock. The dishes have spots of food on them, even though they were rinsed before loading. Glasses have spots too.

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  • moosemiller6 Dec 26, 2008

    All or some of the soap remains after the cycle is complete.

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Either your dishwasher is not getting the water hot enough to dissolve the powder, or you need to switch brands. Try a liquid/gel type of dishwasher detergent.
Try stopping the washer a few minutes after you start a wash cycle. Open the door -- if there is a lot of steam coming out at you, it's not the water temperature. If there is no steam, your dishwasher is not getting hot water and/or the heating coil is not working.

Posted on Dec 09, 2008

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Posted on Jan 02, 2017

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Symptoms:
Dispenser lid is open. Caked powder at (what would be during normal operation) bottom edge of soap dispenser or caked powder fallen onto dishes or dishwasher bottom. There may be loose powder in rest of dispenser or spilled down inside door or onto dishes underneath dispenser.

Solution:

Keep the area around the soap dispenser lid clear when loading the top tray.

Explanation:
The soap dispenser needs to swing open during the wash cycle. In many dishwashers the top tray has an indentation as wide as the lid of the dispenser. This allows the top tray to be as large deep as possible while still allowing space for the dispenser lid to open. People often pack their dishwasher with things overhanging this gap.

During the wash cycle the catch will release but the overhanging cutlery or crockery prevents the lid from opening all but a few degrees. Some water will splash in but not enough to wash out the soap powder. The soap powder at the bottom of the dispenser will then cake.

When the front door is opened the spring loaded lid, which is partly open, will of course swing fully open and you'll be convinced that the lid opened normally during operation. If this is the problem then if you're very careful and open the door very slowly you can actually hear the lid flip open. Also, depending on when the lid opens, how far it opened during operation and how fast you open the door you may find soap powder spilled down to cover the dishes at the front or down the inside of the door. This happens when you first open the door and obviously there couldn't be loose powder there if the powder had emerged while there was water washing around. Seeing the lid open as you open the door is a lot harder but can be done on some machines.

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