Question about RIM BlackBerry Pearl 8100
I ask this and I already know the answer- it's yes. If we are all having the same or some of the same problems with our Blackberry Pearl phones, shouldn't they do a Blackberry recall, fix the issue, and send us a new phone that works. I can pay the insurance charge of $70 to get a new phone but it's the principle behind it. I don't need a new phone- I just need one that works. Issues: 1) Incoming/Outgoing call list suddenly disappears. 2) My phone mysteriously "connects" with people on my contact list. I get voicemails from contacts who haven't called. And my phone has somehow "called" other contacts even though I know I haven't called them. One time the phone was right next to me, locked, when it called a contact. This happens a few times/week. 3) My ringer/text alert stopped working. Volume is on. No settings have been changed. 4) My email/text list only holds about 2 days worth of messages. Before it held weeks worth. 5) Outgoing Voice Notes/messages do not work. 6) Calendar Alerts do not work. 7) When I save a contact or a calendar appointment, it doesn't automatically exit out until I re-save. When I re-save, it gives me an error message and finally saves the entry. 8) Weird Blackberry Messenger issues. I often have to end a conversation to access their new message- and repeatedly do it to access each new message. I don't want to have to keep paying for a new phone if this is a recurring problem. If anyone is having these issues, please comment. We should all push for a recall if they aren't making phones that work properly.
U are a ********
Posted on May 27, 2009
Not so much a solution as a warning.
I renewed my account early (June 08) with some incentives and got another line for my son...he got a free Pearl and I paid 149 for the Curve. The company had a refund policy if their price went down within 30 days...which it did, by 100...which I never saw.
On to the phones...the Pearl had issues with the BB Messenger and email features almost right from the start. After 2 months he couldn't send coherent IMs, access the email feature or even use the phone and charging devices. Total phone failure within 60 days of getting it.
The provider opened a warranty claim with RIM since I was told they were out of stock/backordered due to a recall (which the provider now disputes). Sooo, I wait, and wait, and wind up taking my Curve in which had the same issues with BB Messenger and email. I get my Curve within 2 weeks and have never heard back about the Pearl. This was from August 2008...14 months of waiting for a replacement! There were other issues, too, like $45-175 in errors on my bill every month.
Obviously, with all of the other issues with the provider I never paid my bill (the overbilling and fraud is ridiculous) and in December the service was cut off. I was even billed for usage AFTER the service ended and had plan adjustments after the bill changed internal departments.
Be wary of getting locked in to a contract and paying big $$$ for a BlackBerry...some of them don't work well, many are awesome. Kind of like cars made on the same assembly line.
I have finally gotten some access to their highest level of service and resolution, but to this point they are refusing to honour the still valid warranty claim for either phone (my replacement never allowed access to BB Messenger or email no matter what I tried and they wouldn't do anything about it).
I love the Curve features and unit itself, but there seemed to be a real quality issue with various units produced until 2008 at least. The franchise store I used told me they had about 1 BB in 5 that came back for warranty work/replacement...of all types, not just 1 model. Seems like there was a real quality control issue whereever the units were made.
Make sure you do your research on a provider...Bell Mobility has done nothing but overbill me, charge me for services or plans I didn't use or purchase, failed to honour warranties, added an email plan when email was covered in my BB data plan, failed to even properly document my calls for service issues (send emails so you have a permanent record...I've got a government agency looking into their activities now...word is they are notorious for this sort of abuse). What really got me is that I was a prior customer and once I renewed they began the screw job immediately.
My first bill had more in errors than the contract/plan itself...if you can get a BB with a shorter term or no contract, I would suggest it. It might be worth your while if anything remotely like this happens to you.
The Pearl looks all cutesy, but I'd recommend a full QWERTY or maybe a touchscreen instead. If you're on a budget, go for a simpler phone and text/talk only without all the frills.
If you write off the costs, have one provided, or $$$ isn't an issue for you, a BB has all the bells and whistles you could want, just make sure your provider honours the agreement. Smartphones are the biggest market segment these days and where most of their revenue is generated, either by legit usage or by their sneaky billing 'errors' that they seem all too keen to include if you aren't vigilant.
Posted on Oct 13, 2009
1) Stop whining, everyone is not having this issue and nobody wants to hear you complain. If you want a resolution, stick to the problem. Some people are having an issue and I believe it is highly dependent on the preinstalled and 3rd party software you use and the available memory, not the hardware - which means it is your responsibility and the responsibility of your service provider not the blackberry itself to fix the issue.
2) The connecting to people on your contact list is for me often "voice command" or accidently "hitting talk". Is it actually a random contact or the last person you called. I'm also assuming you're sure that your not bumping the buttons, so it may be that the buttons are stuck. It could also be something is initiating voice calling like a blue tooth device. Have you tried disabling blue tooth or voice calling to see if these are the culprit?
3) Wipe any third party applications, restore the default settings, and remove java games then see if the problem persists. Also upgrade your memory using an SD card. The blackberry makes no distinction between working memory and storage memory, when you exceed what you have it will slow performance and the whole thing gets flakey. It would also explain why you can store less mail now.
4) As for the ringer, it can be set from "Applications > Profiles" but also on a person-by-person basis, by type of message, etc. There are many place sound could have been disabled. Try playing music, if that doesn't work the speaker is probably busted. The blackberry does seem to use a different method of making music sounds and speakerphone then it does for talking and there have been posts that one works while the other fails.
Posted on Dec 10, 2008
Click on the hotsync icon in your system tray and then click "custom". That will bring up the list of things you are configured to sync with (conduits). For each of the ones you have problems with, click that conduit and then make sure it's set to sync the way you want...desktop overrides, handheld overrides, syncronize, etc. Potentially you have some of them selected as "do nothing". What shows up when I click custom from hotsync are the following Outlook Conduits: Calendar, Contacts, Tasks and Memos. If you don't have those showing up, you need to update your Outlook conduits on your PC. If you have them, click to select the problem conduit, then click "change" and select what you want to have happen.
Posted on Sep 11, 2005
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Posted on Jan 02, 2017
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