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Maytag Dryer MDG9700AWW has split into the metal drum at the seam

Want to know if anyone else has experienced a problem with this model dryer. At the drum seam towards the front near the felt gasket there is a crack in the seam weld that has moved into the metal causing a tear into the metal approx .75 to 1" in length. Metal at the tear seems very, very thin. Can not figure out a cause for this other than just a bad weld. Dryer is a bit over 2.5 years old in a 2-person household so not excessive use. Called Maytag and they offer no help other than 50% off a new drum. Wonder if the drum could be welded to repair? Have a photo if anyone is interested.

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  • Anonymous Feb 03, 2009

    I have the same problem. Repair man just left the house. Ordered new drum, new rollers(just in case). Luckily I bought the 5 year plan. We'll see what happens once the parts are in and replaced. Dryer was purchase in July of 06.

  • carytyree
    carytyree Feb 25, 2009

    I had the same problem...Piece of garbage!
    There should be a recall on these. It is an obvious defect in workmanship.

    Please respond and say when you purchased your dryer and if the crack started in the front. Lets see if we can get a recall started!!!
    I purchased mine January, 2006 and my crack started in the front....Funny thing is I think the crack was there for a long, long time....My wife and I heard the thumping and we thought it was supposed to be doing that as our old dryer had always made that noise. My crack had turned into a hole about 2 inches into the drum and 3.5 inches lenthwise.....I have a mig welder and I even had a roll of stainless welding wire so I called went to a local steel company and they gave me a 4" square piece of 24 guage stainless for FREE! I went home and carefully shaped the piece to the proper shape and welded it into place. Then I carefully ground the welds down to make the entire surface smooth. I put it back together and it worked great for a few weeks! No noise at all. The only problem was the felt gasket that I could not purchase and could not find the proper material to make ended up splitting all the way through one day while we were not home. The next load produced a loud scraping sound....Then the drum had scraped on the front portion of the dryer (which is a much softer steel) and worn all the way through the front section....This has made the dryer into a useless piece of garbage! I am going out to purchase a new dryer today! Wish me luck.

    I was not offered any deal and I did a lot of complaining. Even spoke to a supervisor. I was told $260 for the drum, $125 for the rubber wheel assemblies that are ruined from the crack rubbing on them, and at least $150 to have the parts shipped.
    I told them I was going to buy a new dryer and take the left over cash and rent a billboard saying "MAYTAG SUCKS!"

  • Steven Strack
    Steven Strack Jan 11, 2014

    SAMSUNG DV410AER/XAA bought June 2010 same crack along the seam in the front. These tubs are probably all made from same location and are garbage. Spent a little under 1000.00 for POS that has only made it through 3 years. My old washer dryer lasted 17 years and was still running OK when I gave it away.

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I'd say take the 50% off offer. Dryer drums are very thin, and a weld would most likely still make a thump noise every time it passed the drum supports. (two thumps per revolution) I've seen this on other brands which use thin stainless steel drums. (I didn't look up your model to see if the drum was SS or powder coated metal, or galvanized, or whatever) It is not a real common thing, but certainly not unheard of. I'd say it was indeed a poor weld, but the manufacturer's generally won't help much once it makes it past the warranty period. Don't bother rating this, as anything but a FixYa lowers my rating. Thanks.

Posted on Dec 09, 2008

  • Ken Wieczorek
    Ken Wieczorek Jan 20, 2015

    seen this 20 times a tleast drum is defective back when Maytag sold out to whirlpool was a big warranty issue drum metal very thin and splits at seem

  • Ken Wieczorek
    Ken Wieczorek Jan 20, 2015

    get the new drum never will weld right wheel runs and a thump will all ways be heard

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Can't blame whirlpool this is a old Maytag design b4 whirlpool bought them out.
and new drums are stamped out old stock from Maytag
newer drums now are better but back orders still a problem

Posted on Jan 20, 2015

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Same problem, Originally purchased dryer 11/2005, drum lasted until 3/2010 then it cracked and split, then I purchased a replacement one online (W10296563 original Whirlpool part), and that one cracked after just one year! I won't buy another drum now, will just get a new dryer...but it won't be a Maytag or Whirlpool for sure. It's a shame and the manufacturer should be held liable for this..it is an extreme fire hazard as the lint can blow through the crack and will fill up the burner and other areas in the dryer..took me 15 minutes to vacuum out all the lint last year...

Posted on Jun 06, 2011

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SAME PROBLEM, Dryer drum SPLIT into! They want to SELL me another drum and wheels for $300 & they are on BACKORDER ..Gee, I wonder WHY! .. CLEARLY a design defect..It is happening to EVERYONE!

Posted on Mar 09, 2010

  • Ken Wieczorek
    Ken Wieczorek Aug 15, 2013

    I have 2 new drums here orders took to long customers canceled bought new now stuck with 2 new drums Coastal SC29445

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Same problem after about 2.5 years...repair man said he has seen this before and it may happen again if we replace the drum. Maytag sucks! I'm going to buy a Kenmore or LG to replace it.

Posted on Dec 06, 2009

  • dont3putt Oct 23, 2010

    I had the same problem after 2.5 years. If you fix it, it could happen again! Piece of junk! I threw it out and bought a Kenmore. I'll never buy anything from Maytag again!

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Same problem with my Maytag Neptune purchased at Sears about 3 years ago! I am so upset! I thought a stainless steel drum would be more durable, not less! Maytag offered me 15% of a new dryer or 50% off the parts (not labor). My local appliance store said it would still be cost prohibitive to repair and that I should buy a new dryer. I consider this a manufacturer defect, not normal wear and tear. Maytag should recall these lemons.

Posted on Jul 28, 2009

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