The door opened during a cycle, now the lock mechanism will not release.
I tried unlocking the door by holding the door switch and starting a cycle and then pausing it but the actual mechanism appears stuck.
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if you talking about door latch wont let door close.try to reset all door locks.first if you cant get door close.work unlock button with remote or door switch.then hold open door handle while you flat screw driver pull up latch in door latch should stay up so door will close.once get door close.try resetting all door locks by sitting inside vechicle with all doors close.remove key from ignition.open drivers door.wait 24 seconds.turn ignition switch on and back to lock position 3 times.press and release drivers door courtesy light 3 times.ensure doors lock and unlock.if not wait 40 seconds and repeat procedure.if this procedure fails. you have problem in the door latch and lock mechanism inside the door itself.
The first step would be to unplug the AC power. See if the lock releases. If it doesn't release try plugging the power back in after 5 minutes. One of these tips should should work. You will still need to find out why it got stuck. Often the reason is grease on the mechanical parts of the lock. Sometimes it's the internal switch that activates the lock during the self cleaning cycle.
Until you fix the problem do not use the self cleaning feature. Good luck
I guess that when you say that the drum in the washing machine has opened you mean that the washing machine door has opened, and that the door lock is now stuck.
Try tripping the circuit breaker or disconnecting the power cord for a couple of minutes, to see if this can reset the appliance and unlock the door.
While the machine is disconnected , remove load and empty water using a sponge.
If disconnecting power does not fix the issue, and the door is still stuck , then you may need to replace the door latch mechanism and the solenoid that may had been damaged when opening.
In that case call the manufacturer at the number listed on the owner manual.
Please see the following Whirlpool / Maytag service manual for Neptune washers. https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/dc59d905140253e18525729c005765f4/$FILE/Maytag_Neptune_Washer.pdf
On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.
"Shuts OFF In The Middle Of The Spin Cycle: During the spin cycle, the machine control monitors the door lock mechanism to ensure the door is locked. This is done through the door lock enable switch. During "lock mode," the shaft of the door lock mechanism is pressed forward by the door lock wax motor, and the shaft presses in the button of the door lock enable switch. If the machine control board sees the switch OPEN during the spin cycle, the machine control board will automatically shut the washer OFF. This is caused by a weak spring in the door lock wax motor. Replace the complete door lock mechanism.
Open the door. In the upper left corner, press and hold the door switch (the one that controls the inside light). Start a self clean cycle and wait for lock motor to engage. When the lock stops moving it should be in the unlocked position. Press cancel to stop the self clean.
If you need more assistance let me know. Good luck!
1. Verify error code by pressing and holding CANCEL/OFF key for 5 seconds.
Momentarily (less than 5 sec.) press CANCEL key again to remove error code
2. Press and hold any key for 1 minute until F2 E0 code is displayed.
3. Cancel F2 E0 error code.
4. Program and start the clean mode. Observe to see if door locks. If it does not,
inspect the locking mechanism from the solenoid to the latch pawl and door to
find the cause of the problem. If the door is not locking, then 1 minute from the
start of clean, the F5 E1 code will again be displayed. Steps 1 through 3 will
have to be repeated before another clean can be started.
5. Once any mechanical problems with the latch mechanism have been corrected,
program and start a clean cycle (after, if necessary, clearing F5 E1 error code)
to ensure proper operation of the door lock. Immediately cancel the clean mode to observe proper operation of door unlock