The door opened during a cycle, now the lock mechanism will not release.
I tried unlocking the door by holding the door switch and starting a cycle and then pausing it but the actual mechanism appears stuck.
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The door lock mechanism is stuck. You will need to get access to the back of the machine in order to undo the screws holding the top of the machine on. Make sure the machine is unplugged from the pains supply, there are wires attached to the switch and they may be live. Remove the top of the machine and reach down inside to where lock is (near door handle on front), push on the back of the lock/switch and it should release. If the problem re-occurs then the lock/switch will need to be replaced.
Have you tried to open it when turned off at power. Wait 5 secs after turning off door release should open. If this does not work, put on a wash cycle, start machine then turn off the cycle and switch machine off. Door should open. Failing this I would say door lock mechanism is faulty.
I guess that when you say that the drum in the washing machine has opened you mean that the washing machine door has opened, and that the door lock is now stuck.
Try tripping the circuit breaker or disconnecting the power cord for a couple of minutes, to see if this can reset the appliance and unlock the door.
While the machine is disconnected , remove load and empty water using a sponge.
If disconnecting power does not fix the issue, and the door is still stuck , then you may need to replace the door latch mechanism and the solenoid that may had been damaged when opening.
In that case call the manufacturer at the number listed on the owner manual.
There is a door locking mechanism that won't let you open the door during certain cycles, and it might be hanging up. After the next time the door sticks, try gently tapping on the door , near the latch area. If the door releases, you need to get that solenoid replaced,
Please see the following Whirlpool / Maytag service manual for Neptune washers. https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/dc59d905140253e18525729c005765f4/$FILE/Maytag_Neptune_Washer.pdf
On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.
"Shuts OFF In The Middle Of The Spin Cycle: During the spin cycle, the machine control monitors the door lock mechanism to ensure the door is locked. This is done through the door lock enable switch. During "lock mode," the shaft of the door lock mechanism is pressed forward by the door lock wax motor, and the shaft presses in the button of the door lock enable switch. If the machine control board sees the switch OPEN during the spin cycle, the machine control board will automatically shut the washer OFF. This is caused by a weak spring in the door lock wax motor. Replace the complete door lock mechanism.