Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

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Modem disconnects from the internet

When online my computer will show to me that the internet is not working then 1 second later it will. This effects computer games such as World of Warcraft and Warcraft III. This is because while playing every 1-3 minutes it will "disconnect from the server." I have tried different computers on the modem and they all have the same problem. So it is not the computer. The game will show good ping until just before it shuts down. So id like some ideas.

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  • 2 more comments 
  • beau_seydel Dec 09, 2008

    Oh I hve already asked help from my internet provider Comcast and they say there is no problem and the connection seems fine. Also ive tried getting help from World of Warcraft but they couldnt help either.

  • beau_seydel Dec 09, 2008

    Im using a modem (motorola) that is connected by ethernet cable. Ive tried different cables and ive tried resetting it but none of those have worked.

  • beau_seydel Dec 09, 2008

    Yes my Internet connection is set as privet. And before I disconnect my internet runs very smoothly so its not a continuous thing its more sudden.

  • beau_seydel Dec 09, 2008

    nope the uninstall and reinstall didnt work. Thank you for your time.

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  • 4,806 Answers

The problem is the router, try to reset the router using the reset button, it will be located underneath or at the back of the unit
post back if the problem persists

kind regards and please don't forget to rate us if you find our information usefull or its fixed the problem

Posted on Dec 09, 2008

  • 1 more comment 
  • Lee Hodgson
    Lee Hodgson Dec 09, 2008

    have you protected the network? the reason you are having problems could be that poeple are stealing your network connection and slowing everything down.
    Post back please

    regards

  • Lee Hodgson
    Lee Hodgson Dec 09, 2008

    Ok then, you have your network secured and all runs smooth exept when playing games online, you have to upgrade your router to a better one, but before you do this just unistall and reinstall the drivers to see if you get a better connection

    regards


  • Lee Hodgson
    Lee Hodgson Dec 09, 2008

    the problem is the router itself, try get another router and see if the same problem occurs with that

    kind regards


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