Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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30gb zune only has black screen

I have a 30gb zune screen has back light on does not show anything when resetting shows zune screen power line then goes blank what can I do to fix this

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  • Anonymous Jan 12, 2009

    it never worked!!!!!!!!!!!!!!!!!

  • Anonymous Feb 20, 2009

    same **** happened to me...it sucks chode

  • Michael Blake
    Michael Blake Feb 21, 2009

    Can reset. Shows Zune start up screen. Then goes to a blank back lite screen, and stays that way. Plugging it in to the computer, does not help as it does not detect the Zune any more.

  • Anonymous Feb 27, 2009

    Ugh. I have this problem too. :(

  • Anonymous Mar 07, 2009

    ahh me 2 we need a solution

  • Anonymous Mar 08, 2009

    Same exact thing has been happening to me....

  • Anonymous May 14, 2009

    So we all have the same problem but no one knows how to fix it. Great.

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  • 37 Answers

Try these ideas first, except calling for service since it's out of the warranty: http://support.microsoft.com/kb/931912. If this doesn't work then, you'll have to erase all the content on your Zune through the buttons on it and use the Zune software to restore the firmware and getting it to boot again. If this doesn't work, then the hard drive may be bad in the Zune and will need to be replaced. If the hard drive is bad, you'll usually hear a lot of repetitive clicking. I hope this helps.

Posted on Oct 06, 2009

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Posted on Jan 02, 2017

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