Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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30gb zune only has black screen

I have a 30gb zune screen has back light on does not show anything when resetting shows zune screen power line then goes blank what can I do to fix this

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  • Anonymous Jan 12, 2009

    it never worked!!!!!!!!!!!!!!!!!

  • Anonymous Feb 20, 2009

    same **** happened to me...it sucks chode

  • Michael Blake
    Michael Blake Feb 21, 2009

    Can reset. Shows Zune start up screen. Then goes to a blank back lite screen, and stays that way. Plugging it in to the computer, does not help as it does not detect the Zune any more.

  • Anonymous Feb 27, 2009

    Ugh. I have this problem too. :(

  • Anonymous Mar 07, 2009

    ahh me 2 we need a solution

  • Anonymous Mar 08, 2009

    Same exact thing has been happening to me....

  • Anonymous May 14, 2009

    So we all have the same problem but no one knows how to fix it. Great.

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  • 37 Answers

Try these ideas first, except calling for service since it's out of the warranty: http://support.microsoft.com/kb/931912. If this doesn't work then, you'll have to erase all the content on your Zune through the buttons on it and use the Zune software to restore the firmware and getting it to boot again. If this doesn't work, then the hard drive may be bad in the Zune and will need to be replaced. If the hard drive is bad, you'll usually hear a lot of repetitive clicking. I hope this helps.

Posted on Oct 06, 2009

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1 Answer

I have the zune 80gb. But I'm having similar problems as what I saw happen to the 30gb zunes which was the zune would turn on but it was blank. I can turn my zune on, but no matter what its a blank screen...


Hi you can try reloading the firmware if the player will connect with the computer and see it. If that is not it and you say you are only getting a black screen with back lighting only but the player does connect then you have an issue with your LCD screen or the ribbon connection where it connects to the main board. One of those items will most likely need to be replaced.


If you need more help, parts or repair services you can go to my repair service web page at firehouse7777.weebly.com and find info to contact me if needed. thanks

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Try Resetting you Zune. To do this, Hold down the Back button and up on the Touchpad for about 15-20 seconds. If this does not work, I would contact Microsoft.

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Please try to hold Back, Center and Left at the same time to restore the zune,

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mine did the SAME THING!!!!!! ahhh what will i do without my tunes!

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all of the zunes 30gb in the world went dead last night go to zune support.com and request a repair they will be helping you soon .

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A co-worker of mine may have found a solution. But it is risky, since you have to open your Zune. Since his Zune has already no warranty, he carefully opened it, unplugged the battery cable and waited a few seconds, plugged it again and restarted.

The device is now working! we're listening to it right now and the computer recognized it. It seems like a solution to me! (If you have no problems opening your Zune). there is this video and some others on youtube that can instruct you on opening your Zune: http://www.youtube.com/watch?v=TBL0lPBpC3I

I'm about to do it now. Good luck!

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3 Answers

Help My Zune Turns On But Blank Screen


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

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I figured out the solution by just getting upset.
Hold the Back arrow (<-) and Up on the touch pad and it will restart the Zune. This works for the 8gig and 80gig Zune.

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I turned on my Zune and the screen froze so I turned it off but it would not turn back on.

I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D

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