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The Babylock Esante ESE1 and ESE2 hoops are not compatible with the Esante ESI1 or ESI2 hoops. The Babylock ESI1/2 used the same hoops as the Brother PC7000 and PC7500. The ESE1/2 use the hoops that are compatible with the Brother PC6500 and PE700 series embroidery machines.
I wish that I had better news for you. This site has hoops for sale for both the ESI1 and the ESE1: http://www.allbrands.com/categories/871 . If you need hoops for either machine, use the compatibility data on each machine type to help you find more vendors that may have the embroidery hoops.
In the software you have to go to "Options" and adjust the "Design Page Property". If it is set to a size larger than what your machine is capable of stitching, the machine will not be able to read the card.
That setting has little to do with the size of the embroidery you are saving, it is more to do with telling the machine how big a hoop the design will be using.
That's why one machine reads the card but not the other machine (hoop size capability).
remove the embroidery arm and before yo place the sewing box attachement move the feed dog switch to the left/up position. (its located on the frontside of the machine, which is visible when you remove the embroidery arm.
The arms are serial numbered to match the machine. Each series esante is different.
If you can get me a serial number (off the back of the machine) I will tell you which series you need to order. I can get it through my work.