On my hp pavilion pc my volume suddenly wont work. i am sure that the volume is not on mute. when i turn the volume up its static instead of the video. can u please help me?

Candy,

First thing is first, Thank You for visiting our site!

The problem you having is a HARDWARE issue with that push button interface in that HP.

what you can TRY

1. Take the batteries out of it
2. Unplug it totally from power
3. Pu the battery back in then power it on
4. Then push that button

If those steps do not work the laptop will need a new interface touch board. What is happening is its not recognizing your trying to turn the mute off.

The mute is off in the operating system DOES not construe for a fact that the issue is resolved if the button is still orange.

You will need a new touch board if the reset does not work.

You might want to contact support.hp.com to have them send out a tech or have it repaired by a authorized HP repair center in your area.

I hope you found this information Helpful!

Regards,

Rulds2008

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

try repair before you coz more damage

Go to your sound and audio in your control panel.
Check to make sure your sound is not on "Mute" and also make sure the volume is turned up.
if it's not on mute or the volume is not turned downand you still have no sound go into the "Advanced" settings and make sure all levels are on the highest settings.

Try to unmute from the taskbar control, see if it work. Also try reinstalling sound driver of the system

Check the volume control, make sure the volume level is not set to minimum and the Mute button is not clicked ON.

Usually when the volume button is pink(orangey) it means that the volume has been muted. Make sure both on the quick play bar right of the power button and in the task bar, that the volume has not been set to mute. Also check the audio drivers and make sure the drivers haven't been corrupt and reinstall or re-download new updated drivers in needed.

Try to plug in remote speakers or ear phone to make sure the speakers have not quit on you.

The HP link to the drivers for your model:
http://h10025.www1.hp.com/ewfrf/wc/product?product=3224049&lc=en&cc=us&dlc=en〈=en&cc=us

u have to install driver then it will works

Have you checked device manager? You may try reinstalling the driver through device manager? Check the audio properties in sound. you May be try running a virus/spyware scan. When something suddenly goes out its either dead, corrupt driver or virus/spyware/highjacker etc. Let me know what happens. Good Luck, Tim