Question about HP Photosmart C6180 All-In-One InkJet Printer
There is nothing in the carriag eand have opened the door to clear jam but nothing is in it and it won't do nothing else except say that..Please help!!
Your carriage or the mylar strip that tells the carriage where it is in relation to the printer are either dirty or damaged. They are most likely dirty.
With the macine powered off and your carriage out of the cleaning bay, you can slide the carriage from side to side to see if it is hitting something.If it is sticking you can take a clean lint free cloth and wipe down the metal bar that the carriage slides along this will most likely fix your problem. Make sure to power your machine back on after you are done or else your cartridges can dry out.
If this doesnt fix your problem you can try to clean the mylar strip with a damp lint free cloth. The mylar strip is in the backof the machine. If you look through the door opening you should see a thin plastic strip. Very gently clean that and see if your problem gets better. Be very careful not to pull out or break that strip.
If none of this fixes it you should bring it to a authorized HP repairer.
Hope this helps
Posted on Dec 08, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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