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Since changing the belt is the easiest fix, we suggest you check that first. (Before attempting any repair be sure your machine is unplugged from the electrical outlet). Most Proheat models have two belts; a cogged belt that turns the brush roll, and a flat belt that turns the pump. If the pump belt is stretched or broken it needs to be replaced. The pump and belts are located in the front of the machine on the operator’s left. Turn the machine over and you’ll see a red retainer with 2 screws. Remove the retainer to gain access to the pump and belts. While you’re there check the red pump pulley, it’s where the two belts are. If that pulley is broken or loose you’ll have to replace the whole pump, the pulley is not available separate.
on your housing you will see a plastic cover adout 4 inches long remove this piece and you should see where your pump belt goes. flip your steamer over and remove the little red retainer that sits by the belt you have located. at this point you can take your brushroll out and slip the pump belt over the pump and onto your motor. then reassemble.
Make sure you have released the handle, as if you wanted to push the machine forward. If the handle is locked upright, the brushes do not spin.
If they still don't spin, you may have a broken belt. Look carefully at the base, on each side. As I face the front of mine, on the right side of the machine, a small belt goes around one brush and a small cog wheel. On the left side, a larger belt goes around both brushes. If either belt is broken, the brushes will not spin. This can happen if you let gunk build up inside the clear plastic side pieces or around or above the brushes. It's very important to constantly be cleaning your Bissell. The belts can be ordered online and replaced. See your owner's manual.
I had exactly the same problem with my five-year old my Bissell 7920, and it's probably a broken pump belt. See page 19 of your instruction manual for how to replace. The Bissel ProHeat belt accessory pack costs $3.99 and you get a pump belt and a brush belt. Since you have to first remove the brush belt to get to the pump belt, you might as well replace both. The first time I did this it took me 15 minutes, but now that I know the drill, doing a belt replacement would take about 3 minutes.