Question about HP Officejet 5610 All-In-One InkJet Printer

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My hp 5610 will not send or receive fax.

When I attempt to send fax I hear a dial tone with static AND I hear some talk radio station! Really I do. I connected another fax machine to the same phone line with the same phonbroadcast.e cord and no problem, sax went through without static or the mystry radio

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  • jlpt2 Dec 11, 2008

    We got things running!! Thanks for you skilled help!

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First, make sure that you are not trying to use a digital line, even with a line scrubber older modems will work when newer/faster ones don't. Secondly, make sure that you don't have to hit a code to reach an outside line, etc. These can be setup to type automatically and the two modems may not both be setup the same way. Finally, the music/radio noise needs to be coming from somewhere, so I would compare it to your on-hold music, see if you can get it on an analog phone by changing the area code etc. A fax is not a radio reciever, if you find out where the music is coming from you are one step closer to knowing why.

Posted on Dec 08, 2008

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2 Answers

Why won't the fax work?


My recommendation would be to hit the speaker button when sending a fax to hear why your fax wont go through.

When you hit speaker you should have a clean dial tone, then when you start dialing and the tone stops make sure you don't have any static or noise on the line.

There are several reasons you might get a NG error. One is the fax line you're trying to send to is busy. Maybe it's a phone line not a fax you're trying to send to. Maybe you need to dial a 1 or 0 for long distance, maybe your fax line has noise on it.

Using the speaker can help troubleshoot what the problem is.

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Dial from printer to your mobile phone sense the ring then send the fax sense the fax tone if fax tone not hearing you replace formatter ...

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Can not receive or send fax. When I send a fax, it says no answer, when I try to receive a fax, the other side hear it was ringing on and on, but they did not get the receiving signal.


hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
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Have you set for the proper dialing? there's a choice for pulse or tone dialing, you probably need tone dialing. Also the number needs to be put in just as you would dial on a phone.

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If you can receive you should be able to send. Is the setting on your printer on tone or pulse dialing? I have a 5610 and just plugged it in and started playing. Can you let me know if it dials and if it does what sounds do you hear? If it dials the problems might be related to the tone and pulse dialing. If it doesn't then let me know what and how you installed your software? Is it connected to a PC or stand alone?

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Unplug the fax at the wall jack and hook up a regular phone. Listen to the dial tone. It should sound like a regular dial tone.

Next, plug the fax back in and call the machine from a regular phone.

You should hear fax tones.

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there should be a command that allows you to SKIP that part. you put the document in, dial the fax number, and when you hear the tone, press send.

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It may be a bad modem on the copier. Plug your phone into the auxillary phone port on the copier and see if you get a dial tone. Also make sure that your cord from the wall is plugged into the line port and not the phone port.

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the 5610 will send & recive with comcast try to do the test from the unit itself. Try to send a test fax to HP 1-888-473-2963 it will send you a return fax

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