Question about Rival 38601 Smart Pot 6-Quart

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Crock pot overheating

I recently bought my mother a crock pot. She has cooked many meals, however, they all seem to burn in a matter of 4 hours on low. I'm thinking there may be something wrong with the heating element. any suggestions?

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  • neldamastin Jan 12, 2009

    Smart Pot boils on low temp. Over cooks everything.

  • Anonymous Jan 26, 2009

    mine boils also on low - big problem!

  • h8mycrockpot Jan 27, 2009

    Mine overheats, too. It will burn food, especially near where the cord connects to the pot.

  • 33cherie Jan 30, 2009

    I also have the same problem as well as my Mother, with this same crockpot. I have just contacted Rival and reported it. If you call they will ask you to cut the cord off and send it in with your model number, which is on the bottom of the metal part. I will request that they do not send me the same model.



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My 38601 smart pot 6 qt has all of its items cooked at 3-4 hrs when I have it on low heat setting at 10hrs WHY?

Posted on Jan 24, 2009

  • frednick1 Sep 03, 2010

    I have one that boils on low and burns food in just a few hours. We're going to get another one but not this brand. I like the size and shape of the unit but the electronics ****.

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The thermastat is broken (if out of warrenty it will cost more to fix then for a new one!

Posted on Dec 08, 2008

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