Question about Canon ZR70MC Mini DV Digital Camcorder

1 Answer

Black screen on camcorder

I have a canon zr70mc camcorder that is not working.  When I turn it on, I get a black screen- it is not showing the images.  It does show all the words and opens with the canon logo, but then just shows black with words and it flashes a small red image with a slash through it and an arrow pointing left.  It  looks like a small rectangle with slanted edges, the line through it and then a small arrow on the top pointing left. Does anyone know what this warning is? Could this be the cause of the black screen and image not showing? Is there some setting that may have been changed that would cause the black screen? Could the camera be fixed, or do I need to buy a new one?  I took it to Circuit City and the person there said I should buy a new one.  The camera is about 4 years old. I really appreciate any help.  Thank you.

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  • sharonturcot Dec 08, 2008

    Thank you so much!  I really appreciate the help.

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I think you have two different issues here. The black screen may be due to a CCD failure. Canon has a worldwide service notice regarding this issue, and will repair your unit at no cost if they determine this is the problem (it sounds like it is).

The little red symbol indicates your backup battery (or date/time battery) CR1616 needs to be replaced. It is located behind a small square panel which you can see to the left of the menu buttons when you open the LCD panel.

Posted on Dec 08, 2008

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This is a known issue for this camcorder model, canon will fix it for free. Heres there public announcement:

CCD Image Sensor

It has recently come to our attention that the vendor-supplied CCD image sensor used in this Canon digital camcorder may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

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Same here!


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This is a manufacturing default that Canon will fix for free regardless of the status/age of your warranty.  Get their 1-800 number and call them.  They'll tell you where the nearest Canon service centre is.  You just take your camera there and they will fix free of charge.

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Hi,
Its known problem of CCD imager sensor in Canon ZR60 and CCD imager needs to be replaced.

Canon will repair ZR60 free of cost as per announced CCD imager support scheme.

Click Canon CCD Advisory for details.

Good luck.

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See this link. Canon has issued a world wide service notice regarding the CCD image sensor. If they determine that this is your problem (and yours are the symptoms of this problem), they will repair your camera at no cost regardless of warranty status.

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5 Answers

Black screen


For all of you with the same problem my zr70 has, I have good news. There is a service notice by canon. Please read below and contact Canon. They will repair it or replace for free. Good Luck!


This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.
Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006
Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products

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