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Norstar autoattendant transfers to wrong extension on occasion.

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This type of problem is not uncommon with vociemail systems. Generally this is caused by the caller using a cell phone that does not have a good signal and the voicemail heres the tones incorrectly. Another possible cause is a noise on your telephone line, check your lines to see if you have noise, if you do, contact your provider. You may also have low audio on 1 of your lines, when you check for noise see if the incoming audio is the same on all lines. Other than this the phone system would have to looked at to determine if the DB levels are correct.

Posted on Dec 08, 2008

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I have Norstar M7310, we have 6phones in our office and question on one of phone ext. 241. when calling ext.241 all phones are ring, but when calling other ext.phone is okay will only that phone rings. ...


Sounds like extension has put the phone on transfer. You can try these steps on the Extension 241 phone and see if it will correct the issue. 1. Press the Feature button, then * 2
2. Push the button you want to program
3. Display will read "Intercom #:__"
4. Enter the extension number

Jan 07, 2011 | NorStar M7310 Corded Phone

1 Answer

How to transfer a call to voice mail from reception phone


press feature 986 and the extension number. The caller will be transfered directly to the extensions mailbox.

Dec 02, 2010 | NorStar M7310 Corded Phone

1 Answer

HOW TO RETRIEVE VOICE MESSAGES? DOES THE PHONE DISPLAY YOU HAVE A VOICE MESSAGE? IF NOT, THEN WHAT IS THE FEATURE CODE TO ENTER AND OBTAIN MSGS.


The display on a Nortel set will say "message for you" if there's a message in your mailbox. To access your voicemail you can press your open voicemail key if its programmed or press feature 981.If you wish to retrieve your messages remotely, call your office, when the autoattendant answers the call press ** followed by your extension number, your password then # (ex. **2231234#).

Jul 09, 2010 | NorStar M7208 Corded Phone

1 Answer

How do I automatically transfer a call placed to 1 extension to ring at another extension? a co-worker was recently laid off and we need her calls to go to someone else


You can call forward the calls to the new extension by pressing feature 4 and the extension to forward the calls to on the laid off persons telephone.

Mar 26, 2010 | NorStar T7316E Corded Phone

1 Answer

How to use the to transfer phone calls


Call transfer on Norstar phones works by:

  1. Answer call
  2. Press the [Feature] [7] [0] (or simply press the [Transfer] button below phone display)
  3. Dial the number where you want to transfer the call
  4. Stay on line if wishing to speak to the person
  5. Press the [Rls] button to complete the transfer
  • If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.
  • Note: Use Link to transfer callers to a telephone number

Oct 01, 2009 | NorStar Meridian M5009 Phone (NT4X35)

1 Answer

Trying to switch the extension number.


On the newer norstar systems the T7208 and lower phones can not be used for programming.The T7316e phone has to be used for programming therefore feature 983 will only work on the T7316e set.To change local dn's you have to go into config programming and to change dn old dn then new dn.







Sep 29, 2009 | NorStar T7208 Corded Phone

1 Answer

Can I set up an extension to automatically transfer any calls received to a different extension using the T7316E?


You can transfer any incomming calls to another extension using call forward. On the set you wish to foward, either press your foward key or enter feature 4 the display should ask for an extension to send the calls to, enter receiving extension. Press your foward button or feature #4 to cancel fowarding.

Sep 29, 2009 | NorStar T7316E Corded Phone

1 Answer

How do I transfer calls to someone else in the office using Norstar T7316 phone?


If your telephone doesn't have a transfer button programmed press feature *3, the button you want the transfer button to be, and enter feature 70. While on the call press the transfer button (or press feature 70) and the extension you want to transfer to.If you want a screened transfer, wait til the extension called answers,and ask if they wish to talk to the caller on the line. if they dont, pick up the caller off hold. if they want to talk to them hang up and they'll recieve the call. If you want to blind transfer, hang up after youpress transfer and dial the extension and they'll get the call without screening.

Sep 28, 2009 | NorStar T7316E Corded Phone

1 Answer

How to chg a norstar mailbox from 'General Delivery' to 'User'


check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.

Jan 07, 2009 | NorStar T7208 Corded Phone

1 Answer

Norstar M7324 Corded Phone Problem


i need help to get into a voicemail that we do not have the password

Dec 11, 2007 | NorStar M7310 Corded Phone

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