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Auto Attendant transferring to wrong extension on occasion

When we call the back door number to reach an extension, we sometimes get transferred to the wrong extension.

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6 Suggested Answers

  • 7 Answers

SOURCE: auto attendant

I was poking around on the web and found your question. I designed the SI-460 a few years back. Casio, sadly, shut down their phone division.

I can e-mail you the owners manual (PDF) if you need it.Anyway, in case you haven't figured it out:

To turn off the auto attendant:

Press the PROGRAM key.

the display will indicate:

PLEASE SELECT
PNON ANSW OTHER

Press the key under ANSW

The display will indicate:

AUTO ATTND: ON
BACK CHANGE NEXT

Press the key under CHANGE

The display will indicate:

AUTO ATTND:OFF
BACK CHANGE NEXT

Press the program key to end the process.

Good Luck.

Joseph Quevedo
joequevedo@charter.net

Posted on Mar 08, 2008

SOURCE: Auto Attendant

You are trying to access the admin mailbox for a newer voicemail than your system supports.
After dialing intercom777, try 99# and 1234#.

That will get you into the voicemail, and it will tell you the release (Partner mail VS rel 4, 5, etc...)

Need to know that for further instructions.

Posted on Jul 22, 2008

  • 1 Answer

SOURCE: Norstar M7310 auto attendant problem

As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.

Posted on Mar 16, 2009

cnavarro
  • 2460 Answers

SOURCE: auto attendant

In order to do that, you need to know which Auto Attendant you have. I'd recommend calling a Panasonic technician (you call them engineers).

Here's a manual just in case you what to take a whack at it.

http://www.lccuk.com/files/docs/manuals/ICX_Feature_Operation.pdf

Carl

Posted on Mar 23, 2009

SOURCE: Auto attendant does not pick

What kind of phone system? If Partner, it sounds alot like you lost all your programming, so the phone system isnt programmed to know where the voicemail is. So hwen a call comes in, the ports where the voicemail is, ring, so they pick up, but dont know what they are to do with the call, so they shove it to the receptionist.

#505 needs to be programmed, then #206, that will get you to at least asnwer incoming calls.

Need to know more, like WHAT KIND OF SYSTEM.

Posted on May 27, 2009

SOURCE: programming auto attendant on partner II

The extensions in the voicemail group are not programmed. You need to put the ports that the system sees the voicemail, into #505, group 7.

Posted on May 05, 2010

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1 Answer

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HTH

Carl

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1 Answer

Change Auto Attendant message to Rollover Calls to Ext. 10 and 15


**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.

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2 Answers

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1 Answer

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Cheers

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1 Answer

Lucent Auto Attendant won't allow extension transfer to voice mai


OK, now you will need to log in and modify selector codes.

When you dial into vociemail, and it asks for the mailbox....
99#
1234#
It wont prompt you, but enter "9"
then is lists out the selections, with 3 being AA, so...
press 3 AA
press 1 for day
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When done entering selector codes, press star(*) pound(#)

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2 Answers

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3 Answers

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