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The LCD window show: Printer cartridge error, see the product documentation for details. can not find heading in manual Thank you

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  • chefbest Dec 08, 2008

    The LCD window blinks and shows the following message:
    Initializing "Printer Cartridge Error. See the product documentation details"
    Where do I find the product documentation details ?.
    This is an HP 5510v all in one unit
    Thank you




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Are you using a factory print cartridge or an after market?Hp is having problems with this contact factory support for a solutionRICHARDM69

Posted on Dec 08, 2008

  • Desktopsbyduck-Computers

    IN YOUR MANUAL CHAP.8 PAGES 61-68.RICHARDM69

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I am using HP Officejet J3608 all-in-one, it shows me that "Cartridge error : Refer to device documentation for troubleshoot" Pls give me a solution for this


In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

Thank you for using Fixya

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3 Answers

Cartridge error


Hi Please refer to the link given below, it would direct you to Hp website where you would find the detailed information with pictures and description, to resolve the concern that you are facing

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00428054&cc=us&lc=en&dlc=en&product=441125&tmp_track_link=ot_search
If the issue still is the same, then try this step Unplug the power cord from the back of the printer and from the surge or outlet, Then connect the power cord firstly directly to wall jack without any surge in between... Then before plugging the power cord in the printer, press and hold the # & 6 buttons together for 30 seconds and while holding the buttons, connect the power cord in the back of the printer and then release the buttons after 3 seconds, printer would go through few processes which might take 10 mins or more as well but please keep looking the screen if it shows any instruction please follow that. All the best. Hope that it would work.

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Printer will not print


please understand that this is an issue with the printer hardware and not the cartridges.so dont waste ur money purchasing new in cartridges hence refer to this document
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00723815&cc=us&lc=en&dlc=en&product=1153494

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Hp 5510 printer display shows ''Print Cartridge Error. See the product documentation for details.'' Cannot find the manual. I have reseated the blank ink cartridge but the message remains.


Clean the contacts on BOTH the cartridge and the printer... the little gold dots... try it again.

Note that HP imbeds a serial number in each cartridge and in an effort to thwart refilling, you need to present a different cartridge to the printer and power on when you change. That is, temporarily put a a different one and turn on power to fool it into thinking it is a different one before going back to the one you intend to use...

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Im getting a cartridge error it says see


have you replace the cartridges .if after replacing still you facing the same problem I suggest you to show it service centre.

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hi..
try to install and reinstall the cartridge to the printer...
maybe there is a loss connection between the printer and cartridge..

and also clean the tab circuit of the cartridge..and the tab circuit printer carrier where the cartridge is installed....^_^

if the problem still exist try to replace the tanks of the cartridge maybe the tanks was not recognized by the printer...

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