Question about Office Depot Ativa 802.11g Wireless Cable/DSL Router With 4-Port Switch (AWGR54)

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I have an Ativa router I am trying to use on an HP Pavillion dv600 and hp won't help can you give me a number to ativa customer service?

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  • Anonymous Jan 07, 2009

    hola me podrias ayudar con las instrucciones de como instalar un router ativa por favor

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1-866-912-8482 or 1-877-777-4357. I can't promise that they will be any help. I called for help, and now my router won't connect to the internet at all from my laptop. Any ideas for that? Anyone?

Posted on Dec 16, 2008

  • rebornangel Dec 16, 2008

    I hope that help.

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you're welcome, lugraziano!
Thanks for leaving a rating, I'm also happy that I was able help you out. Happy browsing, and thank you for choosing FixYa!

Cheers!

Apr 26, 2008 | Routers

1 Answer

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ok, fine....

Reset the Ativa router to factory defaults. This is normally accomplished by holding the reset button down for 10 seconds or more with power on for most routers.

Once you do that, you need to connect the computer directly to the motorola modem and configure it to be in "bridge mode".

Putting your modem into bridge mode means to bypass the router function and make it work as a simple modem. And, yes, if you do that then you must configure your wireless router to make the internet connection. If you don't want to do that, you can leave the modem as it is, I think the Ativa wireless router can still work even if your modem is still in PPPoE & you can still configure the router as an ethernet switch & wireless access point.

Now you can connect the router (after powering EVERYTHING down), turn on the modem, wait for steady connect, turn on the router, wait two minutes, boot the connected PC.

After you get a wired machine connected, you can enter the Ativa setup and configure the wireless security.

Open up IE or Firefox. On address bar, type in "192.168.2.1" and click enter.

Ativa wireless setup should load up. On top right, there is a Log In button. If this is your first time login in, leave it blank and submit.

Check up on the following: a) Internet WAN > Connection Type > select Dynamic; b) Wireless > Channel and SSID > Disable ESSID Broadcast, also set wireless channel to AUTO; b) Wireless > Security > set up your security, you should know what to do.

Now for the most important thing. Click Firewall, and DISABLE IT!! By doing this, it said that you'll will be vulnerable to hacker etc...blah blah, but with security keys to access wireless and virus program/window firewall should be enough to make you stop worrying. Apply changes, then the thing restarts.

*** also leave MTU setting to 1454 & set it to auto connect; leave the DNS & MAC settings alone; also leave LAN settings as it is.

i would greatly appreciate if you could give me the modem's exact model no. (such as SB4200, 2100 etc.) and the router's as well....

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1 Answer

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there is a link in the motorola UI that allows it to be put in "bridged mode" so you can configure the router. however, before you do this, i suggest you have to make the motorola (is it 2100?) modem work with your computer, connect this modem to your computer using ethernet connection, access the UI (192.168.1.254), type your user id & password in the login page, then connect. make sure that you are able to connect to the internet. then access the UI again, click on "advanced" choose PPP location. in the PPP location page, click on bridged mode, that will restart the modem automatically, & you will notice the modem's internet light will turn off. then you can connect the ativa router to this modem using manufacturer's instructions. you can now login to the router's page and make the necessary changes.

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1 Answer

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operating system ?

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