Question about Creative Labs Zen Digital Media Player

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Creative zen mp3 player's screen suddenly went black with lines.

Usually I use it to record or listen to music, I record 2 hr long lectures, and today without warning while it was recording, the screen went blank. I cant read anything on it, and its black with vertical lines. I've reset it 3 times, and re-downloaded firm ware. Pls help, I need a solution before my next class!

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  • pyrobibz Dec 25, 2008

    when i finished downloading my songs, suddenly my zen went blank all of a sudden. i tried the reset button, it went on with lights but all blank.. help me! asap

  • maranagolam Jan 22, 2009

    for me it was gradual. first lines started appearing on the screen and then one day the screen just went blank. i still use it to listen to music. but its extremely difficult to navigate without a screen.

  • Anonymous Mar 10, 2009

    it was fine when i went to sleep but when i went to grab it on my way to school the screen is blank like it on sleep mode and when i try to turn it back on the green light starts then dim again i try every thing HELP

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Most likely the video chip inside has gone bad. Best bet would be to contact Creative via their support number. I wish you the best of luck.

Posted on Dec 08, 2008

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