Question about Epson Perfection 4490 Office Flatbed Scanner

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EPSON Scanner 4490 Problem

Since my laptop crashed, I am unable to launch Epson Scanner (where I get the option to save to .jpg or .pdf. I press the scan button and nothing happens. I get the Epson Scan window, but no dropdown options. I tried un-installing & re-installing the TWAIN driver, but nothing works. It is not a hardware problem, because scanner works if I go thru "scanner & camera wizard".

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  • ywork Dec 12, 2008

    1)Delete Epson registry key*

    2) Uninstall Epson Scan program

    3)Shut down pc & re-start

    3)Re-install Epson Scan program & make sure scanner is connected to your pc.



    *Deleting registry keys

    Click on START and then RUN.
    2. In the Run window type in REGEDIT.
    3. In the upper menu bar click on FILE, then EXPORT.
    4. In the window that comes up, SAVE IN should be set to DESKTOP.
    5. In the FILE NAME section at the bottom of the window type in REGBACKUP.
    6. EXPORT RANGE should have a dot next to ALL.
    7. Click on SAVE.
    8. Look in the column on the left and Click on the + sign next to HKEY_CURRENT_USER
    9. Click on the + sign next to SOFTWARE
    10. Click on the + sign next to Epson
    11. Look for a folder name EPSON SCAN. Right click on it and Delete it (if you don't see it, then don't worry about it).
    12. If you see a reference to your Epson product model, right click and delete it.
    13. Click on the - signs next to EPSON, SOFTWARE, HKEY_CURRENT_USER to close up this branch.
    14. Click on the + sign next to HKEY_LOCAL_MACHINE
    15. Click on the + sign next to SOFTWARE
    16. Click on the + sign next to Epson
    17. Look for a folder name EPSON SCAN, Right click on it and Delete it (if you don't see it, then don't worry about it).
    18. If you see a reference to your Epson product model, right click and delete it.
    19. Click on the - signs next to EPSON, SOFTWARE, HKEY_LOCAL_MACHINE to close up this branch.



  • sbolton433 Feb 28, 2009

    I have an Epson Perfection 4490. It worked fine until about 2 weeks ago. Now, when I try to start it, the start up image appears but then goes down to the bottom of my computer screen and sits there.



    I can use the "paint" program that comes with Windows XP, but I can not use the controls like I would like to.



    I have called Epson and they said it was Dell's fault. I called Dell and they said it wasn't there problem and that it would cost 129.00 to fix it.



    Irritating.



    Thanks



  • sbolton987 Feb 28, 2009

    nCleaner is safe to run on my machine? I have other anitvirus software. Do I have to disable that?

    What is the Epson Copy Factory Update?

    Thanks

    sb

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  • 827 Answers

Hi,
So you've completely ininstalled. Now you should download and install nCleaner, and do a Clean System, and then a Clean Registry. Now:
Download and install the latest 4490 driver software from here:
http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=+ab4PwTTw7cRmkks+y0Lel8FKCE2A3PV7yPoa5gsU002FboU003D

The Epson Copy Factory Update may be of some use to you also.

Hope this helps

Chris (ziraffa)

Posted on Jan 11, 2009

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