Question about RCA DVR-40 DirecTV DTV Receiver / 35-Hours Video Recorder

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RCA Directv DVR

The menu for my DVR has been really slow. The Playing List is the slowest. I have unplugged the receiver to reset it and that did not work. I have tried all 4 of the resets programmed into the machine and that did not work. I have turned off the automatic record from the suggestion list. Any suggestions would be appreciated.

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Re: RCA Directv DVR

For all intents and purposes, your receiver is identical to the Direct TV R-10 (which is also made by RCA). There are TWO POSSIBLE SCENARIOS AND TWO POSSIBLE SOLUTIONS. PLEASE READ BOTH FIRST: Scenario #1 (Applies to 90% of situations) If this is a software issue: There are a number of software issues related to this receiver that Direct TV software engineers have been working on. If the receiver worked well before and then started running slowly unexpectedly, I would lean toward thinking that DirecTV downloaded a software patch that didn't take on your receiver. I would pull up the systems information screen and copy down all information especially the software version number and call DTV technical support to find out if you have the correct software version for your particular machine. There are a few minor difference between yours and an R-10 (like Hard Drive size and memory)which, in a rare case, might cause this problem. TiVo's use the Linux Operating System. A wrong kernel version, or software module can bog everything down. Be aware also, if they cannot fix it by resending and reauthorizing your receiver, the next step would be to do a hard restart. This is the setting in the menu "erase everything" which reformats (re-initializes the drive) You will receive a screen message which says this could take up to an hour (in some rare cases 2) The hard restart/reinitialing will erase all of your recordings and settings. If this doesn't fix the "slow" problem,(you will be able to tell after 3 or 4 days of use) Direct TV will offer to send you a replacement R-10 (which is also TiVo; you pay only the shipping of $19.95 and in some cases they waive that. Scenario #2 (Applies to 10% of situations) Hardware issue. If it can be validated that the correct software version is installed and all systems settings have been reset, reauthorized, and tried without positive results, then this may apply: DVR's save and store programs on a computer Hard Disk Drive. It is possible that slow reaction and response from your DVR is also an early warning sign of a Hard Drive that is beginning to fail and encountering errors and slow data storage (your shows and movies) and recovery. If this is the case, then a new replacement hard drive would be in order (only if you own the receiver and it is not leased) It is easiest to order replacement hard drives off the internet. You can't replace them with just any drive, however. The drive needs to have the Linux OS with the TiVo software kernel installed first and pre-initialized. You can have a professional do it for you or if you are electronically inclined, you can replace the hard drive yourself. Replacement drives normally have instructions included giving you step by step procedures for removing the old and installing the new drive. I order TiVo drives from They are a known and reputable supplier of pre configured Maxtor Hard Drives which are specially designed for Home DVR's (I only recommend Maxtor or Seagate brand Hard Drives and these Maxtors are of special high quality). You may have to get an upgrade to an 70 hour (80GB)drive since your 40GB (35 hour) is harder to find and quite possibly no longer in production or available. If you want, you can send your receiver to weaknees and they can professionally install and configure everything for you. (Weaknees is located in Los Angeles, Ca) I have no interest in them, but I am satisfied that they know what they are doing. I hope this information helps you. Good Luck and best regards, Eric,

Posted on Mar 02, 2007

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Have questions about your upgrade? We've got the answers. What do I need to do to receive my upgrade? Nothing! Just make sure your DIRECTV HD DVR is continuously connected to your land-based phone line and you will receive the upgrade automatically. When will I receive my upgrade? The 6.3 software upgrade will roll out over a period of several weeks. Customers with more than one DIRECTV HD DVR may receive their upgrades at different times for each receiver. We appreciate your patience while we deliver these new and improved features to eligible DIRECTV HD DVR customers nationwide. Are all DIRECTV DVRs receiving this upgrade? No. DIRECTV DVR models SONY SAT-T60, PHILIPS DSR6000R and HUGHES GXCEBOT will not receive the 6.3 software upgrade. Other models received a similar upgrade, 6.2, in the past. I have a DIRECTV R10 DVR with 6.1 software. Will I receive this upgrade? No. The 6.1 software on the DIRECTV R10 DVR already includes the 6.2 features such as folders and faster menu scrolling. Will any of my DVR settings be changed as a result of the upgrade? Yes, some of your settings or preferences will be changed back to the factory default settings as a result of the upgrade. These include: "Favorite Channels," "Channels You Receive," "Spending Limits," "Clear Channel Banner Quickly" and "Dolby Digital" recording and output. To change Channel Banners, Channels You Receive and Favorite Channels preferences: 1. Select "Messages and Setup" 2. Select "Settings" 3. Select "Channels" To change Spending Limits: 1. Select "Messages and Setup" 2. Select "Settings" 3. Select "Parental Control" To change Dolby Digital Settings: 1. Select "Messages and Setup" 2. Select "Settings" 3. Select "Audio" 4. Select "Dolby Digital" and "Digital Output" Will I be charged for this upgrade? No. We're upgrading your DIRECTV HD DVR as part of your normal DIRECTV® DVR with TiVo® service at no additional cost. What happens if I don't have my phone line plugged into my DIRECTV DVR? You will not be able to receive the upgrade if your DIRECTV DVR is not connected to your phone line. To install the upgrade, your receiver must successfully make a call to our servers. How will I know when I have received my upgrade? You'll receive an on-screen message the first time you visit DIRECTV Central after your upgrade is complete. It will also appear in your Messages section. You can also check your System Information screen to find out which software version you currently have. Will the download delete any of my currently saved programs? No. All of your saved programs will still be there for your enjoyment after the installation. Once your upgrade is complete... How do I activate the Grouping (folders) option? 1. Go to your Now Playing List. 2. Press Enter on your remote control. 3. Change groups to ON. SHORTCUT HINT: While viewing your Now Playing List, press number 2 on your remote control and your Now Playing List will change from the GROUPS view to show each individual recording. Press 2 again and it will switch back to the GROUPS option. How do I sort alphabetically instead of by date recorded? 1. Go to your Now Playing List. 2. Press Enter on your remote control. 3. Change sorting option to Alphabetical. SHORTCUT HINT: While viewing your Now Playing List, press number 1 on your remote control and your Now Playing List will change from alphabetical to date sort. Press 1 again and it will switch back to alphabetical sort. Some settings will restore to factory defaults when the new software is download

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