Question about HP Compaq ProLiant DL380 G4 Server

2 Answers

Getting drive array problem

Trying to set up an old DL 380. At boot I get an error; Slot 0 drive array not configured - no drives detected. Don't know what to do from here.

Posted by on

  • 6 more comments 
  • jimshea537 Dec 08, 2008

    I have no idea

  • jimshea537 Dec 09, 2008

    Sorry about the dely - I am part time worker.



    I checked the drives (there are 2) and don't find any jumpers on them.

    F.Y.I. - The hardware is DL380R01

  • jimshea537 Dec 11, 2008

    It would appear that none of the needed utilities are on this device!

    We acquired this as a used device that had been cleaned up and it looks like they deleted just about everything. I guess we need to find out what we need to install in terms of Insight or Smart Start so we can configure the array controller.

  • jimshea537 Dec 17, 2008

    We found the problem! After a tech call with HP, we narrowed it down to either the system i/o board and/or the array backplane. After the call when I was putting the cover back on the server, I noticed that the system i/o board wasn't fully seated in the bus. I seated it firmly and we have made significant progress. We have Windows Server 2003 installed.

    I think we may still have an issue with the array backplane as we still get errors on POST, but using Smart Start (yes that works now), we can see the drives and do the config.

    I want to thank you for all the help. It's nice to know there are people out there who will provide assistance at this level.

  • Dominic
    Dominic May 11, 2010

    This quickspec of the 5th generation DL 380...

    http://h18004.www1.hp.com/products/quick...

    Note: It has (8) small form factor (SFF) hot-plug drive bays to support Serial-attached
    SCSI (SAS) and Serial ATA (SATA) drives

  • Dominic
    Dominic May 11, 2010

    I would make sure you have the right jumper pin configuration on the drive in Slot 0 to start

  • Dominic
    Dominic May 11, 2010

    SCSI devices have a "SCSI ID" which is how the controller card can identify the drive on a daisy-chain cable. IDE interface there can only be two drives per cable; master and slave. With some older SCSI you can have 8 drives on one cable; modern SCSI 4 drives per cable. Server rack mounts are designed to never stop running... So, with hot-socket you can just pull out the hard drive while the system is running; which would be fatal if it wasn't hot-socket.

    Upgrade Scenario:


    • One hard drive installed set to SCSI ID # 0 (installed and running)

    • Pull three empty hot-socket trays

    • Attach three hard drives

    • Set jumper on each hard drive (SCSI ID #1, #2, #3)

    • Slide in each drive

    • Run the RAID utility to expand the RAID Array



  • Dominic
    Dominic May 11, 2010

    Is it hot-sock SCSI?

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

By the way, Thanks for the help so far!
Our device has 2gb ram and 2 processors at 2.xgb.
You are correct about my SCSI knowledge. Never had to deal with it at this level before.
I was unable to find any switches or jumpers for the drives. Nothing on the drives proper and I didn't see any jumpers or switches in the drive bays. I opened up the box and checked on the board on the back of the drive bays and didnt notice any switches or jumpers there either. I can check again Monday when I go back in.
What's your take on Insight or Smart Start? It appears we only have Insight Lite and that doesn't have any utilities to configure the array controller.

Posted on Dec 12, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 150 Answers

Even the 1st generation will have a ROM based Hard Drive Array utility which you will need to make yourself familiar with. Find out the hard ware you are dealing with, make sure it is functioning properly, and work your way to the software configuration.

Posted on Dec 08, 2008

  • 1 more comment 
  • Dominic
    Dominic Dec 11, 2008

    Check your specs here... Looks like it can be upgraded, with two Pentium 3 Processors and 4 GB of f
    PC133-MHZ ECC SDRAM MEMORY; not a supercomputer but it can hold it's ground.

  • Dominic
    Dominic Dec 11, 2008

    I'm looking at your specs here...

    Pentium 3 upgradable to dual processing, 1GB x 4 (PC133-MHz ECC) SDRAM, ATI Rage Integrated Graphics, and an Integrated Smart Array Controller (SCSI-2).

    Furthermore, you have two hard drives; it appears you have everything you need. I think you need to read some SCSI info my friend... Check this out real quick:

    SCSI Basics

    Not all drivers use jumpers; half the drives on the market use a compact dip switch right next to where the cable connects to the drive. With that being said, you will need to learn how to "invoke" the setup utility for the array controller once you have the drives configured properly. I strongly recommend you read the setup guides provided by HP because they are a good source of reference; explains the shortcut key to invoke the ROM on the array controller. (aka BIOS)

    HP ProLiant DL380 Server Series Reference Guides


    Then the fun begins, you have to choose a server platform to install on your properly configured machine. This varies on what you plan on using the server for, how network interface controllers you have, and your infrastructure. A lot of people like using Microsoft Windows Server because it's a user interface they are familiar with; if you're afraid command line tools I recommend going this route.
    I deal with complex infrastructures that are data critical and refuse to reboot my servers every night so they don't crash; I only use Unix and Linux for the infrastructures I work on. Some of the most popular flavors are Ubuntu, openSUSE, and Solaris 10; which are all free to download.


  • Dominic
    Dominic Dec 16, 2008

    Sorry for the late reply, I've been on vacation...

    You should get the make and model of the hard drives you are working with; then you can go to the manufacturers website to research the drive configuration. You'll never get it working without setting the SCSI ID...

    As far as I know Smart Start Software has been discontinued and has been replaced with ProLiant Essentials Foundation Pack.

    http://www.hp.com/go/foundation


    I don't know the difference between the versions, the Smart Start 8.0 that I've seen is a bootable CD with Firmware Maintenance capabilities; if the software you have is not bootable, and able to change the firmware settings, it's worthless. I've never heard of Insight; rarely use such utilities unless I'm having difficulty with remote deployment.

    If you have any further questions just drop me an email:
    dkodysz@gmail.com


×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hp dl 380 g5 not noctroller detected via smartstart 8.70


http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c03994176&sp4ts.oid=468780

Nov 01, 2015 | HP Computers & Internet

1 Answer

Drive replacement and rebuil ding Raid 1 on a Dimension XPS Gen 2


Hmm,tricky, I think your best bet would be to save old drive and do a complete new programme install hopefully you have the discs, then once setup and running, connect old drive as a backup and transfer data you require, there may be a better way, this is what I would seriously consider.

Mar 07, 2014 | Dell Dimension Computers & Internet

1 Answer

Boot up problem with Dell Precision 380 P4 Dual Core 3 GHz


Your computer is trying to boot from a floppy drive. Do you even have one? If not, then you need to go into the BIOS (set-up) menu and disable it. Be careful though, you could loose all your data on the computer if you make a wrong selection. As for an array message, you must have have a RAID disk configuration. That means you have 2 or more disk drives that mirror each other.

Mar 17, 2013 | Dell Precision 380 P4 Dual Core 3 GHz...

2 Answers

Dell Poweredge 4300 will not boot up after cmos battery replaceme


Configure your System bios and reboot. Your Hard disk drive was not configured. Pl configure. it will work properly

Aug 22, 2009 | Computers & Internet

1 Answer

Dell Poweredge 4300 Bootup problem after cmos battery replacement


Check the version for the Raid Controller. This may need to have the firmware to be upgraded. If the controller is removable, take the controller out and then see if the computer will continue past the bios. If the controller is built-in, then disable it in the bios, and try to see if it will get past the controller setup.
On most system I have worked with, if you are booting from a scsi hard drive, then the bios cannot be set to let any IDE to boot, or the bios must be set to no hard drive to boot. There may be two places in the bios which must be set to no hard drive. Another setting which may make a difference, is the scsi boot setting, if it has it. Another chance is that something is wrong with either the cabling or the controller itself.
As far as the jumper, that may be the erase bios jumper. Usually though, you have to move the jumper to one of two, sometimes three or four jumper. You would simply move the jumper to the erase setting, and then move it back. However, by doing that, you will lose all setting which had been set. Also, if the computer will go past the bios when the controller is removed, that could also mean some thing is wrong with a drive, or the boot drive is not set right in the controller bios. If a scsi drive is a boot drive, that boot drive number must be set right in the bios of the controller.

Aug 22, 2009 | Computers & Internet

1 Answer

Not getting a drive letter from Compaq SCSI RAID setup


Did you see any new drives in the disk managemen screen? To get to the disk management, hold window key down and hit 'R', then type diskmgmt.msc and hit enter.

If you do see the drive in the lower half of the screen, you need to initialize the drive either as dynamic disk or basic disk. Then you need to add a new partition and format it.

Good luck.

Jul 04, 2009 | Compaq (128293B21) (128293-b21) SCSI...

1 Answer

DELL DL-380 G5 "could not allocate page table memory" GSS 2.5


First of all, Dl380 is an hP product.
Secondly your ghost version seems a bit old as ghost 14 is the latest version. Having said that the problem could be at two ends.
1. At the ghost side where your version doesnot contain NIC drivers for PXE boot and HDD drivers for imaging. To fix this you can try manually adding the drivers to the network boot or floppy boot diskette.
You can get the drivers from HP website or the PSP CD that came with the server.

Alternatively you can upgrade to RDP instead of GHOST, RDP is Symantec's offering sold by HP for imaging it's servers.

2. There's some problem with your NIC settings or card if you are trying to PXE boot.
If you are using a floppy drive/ usb HDD, check from BIOS if it is detected.




Jun 25, 2009 | HP Compaq ProLiant DL380 G4 Server

1 Answer

SATA RAID Controller Card Problem?


You are almost there. Go into your BIOS and enable RAID. Then your raid bios should show up on next boot.

Feb 15, 2009 | Intel Motherboard

1 Answer

I have a HP DL 380 server and its configured as domain controler.... and has a raid5 configration .while we are woking it makes a restart and when its restarted windows was unable to boot asking for NTLDLR...


Are you able to get into the array configuration and make sure the logical drive is still intact? If the logical drive is gone, then your partition may be lost. If you are able to recover the logical drive in your array (which you should be able to if the RAID5 striping was stable) then you should be able to recover your data. You can get into the array configuration during the boot up sequence.

Jan 06, 2009 | HP Compaq ProLiant DL380 G4 Server

1 Answer

Run Compaq Array Configuration Utility


Hi Foambob,

Try all means to get a smartstart CD.
Normally new version will be able to use on older hardware , but no guarantees.
I have always found it easier to use smartstart CD auto mode.
You can also do the install and then run ntssd to update all the drivers etc., but I don't recommend it for novices. Use the auto mode , it takes longer but safely and surely.

Good luck

May 21, 2008 | Compaq ProLiant 5500 Server

Not finding what you are looking for?
HP Compaq ProLiant DL380 G4 Server Logo

1,046 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18358 Answers

Tony

Level 3 Expert

2598 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...