Question about HP Compaq ProLiant DL380 G4 Server

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Getting drive array problem

Trying to set up an old DL 380. At boot I get an error; Slot 0 drive array not configured - no drives detected. Don't know what to do from here.

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  • jimshea537 Dec 08, 2008

    I have no idea

  • jimshea537 Dec 09, 2008

    Sorry about the dely - I am part time worker.

    I checked the drives (there are 2) and don't find any jumpers on them.

    F.Y.I. - The hardware is DL380R01

  • jimshea537 Dec 11, 2008

    It would appear that none of the needed utilities are on this device!

    We acquired this as a used device that had been cleaned up and it looks like they deleted just about everything. I guess we need to find out what we need to install in terms of Insight or Smart Start so we can configure the array controller.

  • jimshea537 Dec 17, 2008

    We found the problem! After a tech call with HP, we narrowed it down to either the system i/o board and/or the array backplane. After the call when I was putting the cover back on the server, I noticed that the system i/o board wasn't fully seated in the bus. I seated it firmly and we have made significant progress. We have Windows Server 2003 installed.

    I think we may still have an issue with the array backplane as we still get errors on POST, but using Smart Start (yes that works now), we can see the drives and do the config.

    I want to thank you for all the help. It's nice to know there are people out there who will provide assistance at this level.

  • Dominic
    Dominic May 11, 2010

    This quickspec of the 5th generation DL 380...

    Note: It has (8) small form factor (SFF) hot-plug drive bays to support Serial-attached
    SCSI (SAS) and Serial ATA (SATA) drives

  • Dominic
    Dominic May 11, 2010

    I would make sure you have the right jumper pin configuration on the drive in Slot 0 to start

  • Dominic
    Dominic May 11, 2010

    SCSI devices have a "SCSI ID" which is how the controller card can identify the drive on a daisy-chain cable. IDE interface there can only be two drives per cable; master and slave. With some older SCSI you can have 8 drives on one cable; modern SCSI 4 drives per cable. Server rack mounts are designed to never stop running... So, with hot-socket you can just pull out the hard drive while the system is running; which would be fatal if it wasn't hot-socket.

    Upgrade Scenario:

    • One hard drive installed set to SCSI ID # 0 (installed and running)

    • Pull three empty hot-socket trays

    • Attach three hard drives

    • Set jumper on each hard drive (SCSI ID #1, #2, #3)

    • Slide in each drive

    • Run the RAID utility to expand the RAID Array

  • Dominic
    Dominic May 11, 2010

    Is it hot-sock SCSI?


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By the way, Thanks for the help so far!
Our device has 2gb ram and 2 processors at 2.xgb.
You are correct about my SCSI knowledge. Never had to deal with it at this level before.
I was unable to find any switches or jumpers for the drives. Nothing on the drives proper and I didn't see any jumpers or switches in the drive bays. I opened up the box and checked on the board on the back of the drive bays and didnt notice any switches or jumpers there either. I can check again Monday when I go back in.
What's your take on Insight or Smart Start? It appears we only have Insight Lite and that doesn't have any utilities to configure the array controller.

Posted on Dec 12, 2008

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Even the 1st generation will have a ROM based Hard Drive Array utility which you will need to make yourself familiar with. Find out the hard ware you are dealing with, make sure it is functioning properly, and work your way to the software configuration.

Posted on Dec 08, 2008

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  • Dominic
    Dominic Dec 11, 2008

    Check your specs here... Looks like it can be upgraded, with two Pentium 3 Processors and 4 GB of f
    PC133-MHZ ECC SDRAM MEMORY; not a supercomputer but it can hold it's ground.

  • Dominic
    Dominic Dec 11, 2008

    I'm looking at your specs here...

    Pentium 3 upgradable to dual processing, 1GB x 4 (PC133-MHz ECC) SDRAM, ATI Rage Integrated Graphics, and an Integrated Smart Array Controller (SCSI-2).

    Furthermore, you have two hard drives; it appears you have everything you need. I think you need to read some SCSI info my friend... Check this out real quick:

    SCSI Basics

    Not all drivers use jumpers; half the drives on the market use a compact dip switch right next to where the cable connects to the drive. With that being said, you will need to learn how to "invoke" the setup utility for the array controller once you have the drives configured properly. I strongly recommend you read the setup guides provided by HP because they are a good source of reference; explains the shortcut key to invoke the ROM on the array controller. (aka BIOS)

    HP ProLiant DL380 Server Series Reference Guides

    Then the fun begins, you have to choose a server platform to install on your properly configured machine. This varies on what you plan on using the server for, how network interface controllers you have, and your infrastructure. A lot of people like using Microsoft Windows Server because it's a user interface they are familiar with; if you're afraid command line tools I recommend going this route.
    I deal with complex infrastructures that are data critical and refuse to reboot my servers every night so they don't crash; I only use Unix and Linux for the infrastructures I work on. Some of the most popular flavors are Ubuntu, openSUSE, and Solaris 10; which are all free to download.

  • Dominic
    Dominic Dec 16, 2008

    Sorry for the late reply, I've been on vacation...

    You should get the make and model of the hard drives you are working with; then you can go to the manufacturers website to research the drive configuration. You'll never get it working without setting the SCSI ID...

    As far as I know Smart Start Software has been discontinued and has been replaced with ProLiant Essentials Foundation Pack.

    I don't know the difference between the versions, the Smart Start 8.0 that I've seen is a bootable CD with Firmware Maintenance capabilities; if the software you have is not bootable, and able to change the firmware settings, it's worthless. I've never heard of Insight; rarely use such utilities unless I'm having difficulty with remote deployment.

    If you have any further questions just drop me an email:


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