By the way, Thanks for the help so far!
Our device has 2gb ram and 2 processors at 2.xgb.
You are correct about my SCSI knowledge. Never had to deal with it at this level before.
I was unable to find any switches or jumpers for the drives. Nothing on the drives proper and I didn't see any jumpers or switches in the drive bays. I opened up the box and checked on the board on the back of the drive bays and didnt notice any switches or jumpers there either. I can check again Monday when I go back in.
What's your take on Insight or Smart Start? It appears we only have Insight Lite and that doesn't have any utilities to configure the array controller.
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Re: getting drive array problem
Even the 1st generation will have a ROM based Hard Drive Array utility which you will need to make yourself familiar with. Find out the hard ware you are dealing with, make sure it is functioning properly, and work your way to the software configuration.
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This is a quite serious matter to be solved. The information you have provided is not enough at all.
What you have to include in here:
First, Be precise. Don't assume.
How did you recognized the failure. Which indicators or POST/BIOS/RAID BIOS reported you the errors? Was it from the OpenManageSA?
Please specify the Hardware Controller model and manufacturer with the version (RAID controller).
Which Operating System do you run (or ran)?
Are these disks Hot Swappable?
Have you used hardwareRAID controller or software RAID? Provided by OS.
Do you have Dell OpenManage Server Administrator?
How do you describe the RAID configuration? Are you sure that Disk 1 and 4 are mirrored to 2 and 3? You must be precise. Because raids can be used in many ways. You can combine any two disks and mirror them to any two disks. Even though it prevents hard drive failures, if your OS had an issue Mirrors may not be an option to recover it.
That message is a Warning Message. However Drive Roaming has completed. You don't need to worry about that.
If your BIOS has associated firmware controllers you could rebuild the array. But you may have to add new disks to replace others. You may need to update the firmware if necessary.
Then if you plan to use disk 2 and 3, you have to position them to 1 and 4. Then try to rebuild the array. But you may have to have Controller Drive installed on the disk. That varies from type to type. So I cannot say exactly. However if the mirroring of the OS is done to one disk, that disk would be enough. But you have to be certain. Reconfiguring should be done using both the disks replaced if you do not know anything about the configuration.
Check BOOT ORDER. Change it if necessary. If disks fail again check one by one and repair them using a separate machine.
Use Dell Software (OpenManage Server Administrator, if its the one available). Rebuild and or Resync the array.
If boot record errors occur, you have to boot from CD/DVD and repair the Boot Record and/or MBR.
If you need any other issue like BSOD, please write them down. Make sure the OS is not corrupted. If you backed up the System Status, restore it in such a case. Do an In-place Upgrade otherwise (will replace the OS files only, not data).
Use the manuals for Dell Server and RAID Controller if you do not know how to use properly.
If all the options are not working, you have to contact an engineer at Dell.
Feel free to contact again.
Thanks for using Fixya!
using the ACU (array configuration utility) create a raid 0 with this drive after the hard drive is being formatted and is configured as raid 0 (no redundant) restart the server and the hard drive should be detected as a new logical volume with a assigned letter "D" "E" ACU
First of all, Dl380 is an hP product. Secondly your ghost version seems a bit old as ghost 14 is the latest version. Having said that the problem could be at two ends. 1. At the ghost side where your version doesnot contain NIC drivers for PXE boot and HDD drivers for imaging. To fix this you can try manually adding the drivers to the network boot or floppy boot diskette. You can get the drivers from HP website or the PSP CD that came with the server.
Alternatively you can upgrade to RDP instead of GHOST, RDP is Symantec's offering sold by HP for imaging it's servers.
2. There's some problem with your NIC settings or card if you are trying to PXE boot. If you are using a floppy drive/ usb HDD, check from BIOS if it is detected.
To get to the BIOS for your server, press F10 at start-up. This should get you there to verify if settings are detecting SCSI devices. If they are there, you may have to reinstall the SCSI controller drivers. Good Luck.
Are you able to get into the array configuration and make sure the logical drive is still intact? If the logical drive is gone, then your partition may be lost. If you are able to recover the logical drive in your array (which you should be able to if the RAID5 striping was stable) then you should be able to recover your data. You can get into the array configuration during the boot up sequence.
Try all means to get a smartstart CD.
Normally new version will be able to use on older hardware , but no guarantees.
I have always found it easier to use smartstart CD auto mode.
You can also do the install and then run ntssd to update all the drivers etc., but I don't recommend it for novices. Use the auto mode , it takes longer but safely and surely.
As of now you can
Select "F2" to accept data loss and re-enable logical drive. This Load OS Normally . It seems that one of the HDD in the RAID 5 has failed , Did you notice any LED indications like red or amber on the HDDs ?? if so get that hdd replaced . Make sure the Failed HDD is replaced . You can run the Array Diagnostic Utility from HP System tools to check the Failed Drives and also frimware version of the controller . If the frimware is not latest Update it from HP website. DL380 G4 should have Smart Array 6i controller .