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HP M1522nf printer, shows "scanner error 5"

Turning off and then on again does not solve problem, neither does restarting the computer.
Even restarting when the printer is disconnected from the computer, it will not copy, just make a lot of noise, flash the scanner light and then display "scanner error 5"

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  • Anonymous Dec 10, 2008

    Same problem, any idea?

  • electronic_g Dec 15, 2008

    I have the same problem. I will contact to HP. Now I will wait the answer

  • Randall001 Dec 27, 2008

    flashes scanner light, jerks scanner across platen, makes grating noise

  • Anonymous Jan 11, 2009

    Same problem. Turning off and on doesn't fix. Makes a grating noise.

  • Anonymous Jan 14, 2009

    same problem; orange exclamation point blinks, too. turning off, then on, does nothing.

  • tanco Jan 31, 2009


  • Mavidwana Apr 18, 2009

    The scanning arm goes very slowly with a funny noise. The display shows error 5

  • Anonymous Apr 27, 2009

    M1522nf printer, shows "scanner error 5 nothing works to rectify

  • Somsak Tantong
    Somsak Tantong Dec 18, 2009

    Where can you buy the stepper motor of the len scanner? I just opened up the cover and check. It is Mitsumi M35sp-9t



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I have the same problem, could you pl let me know where can I get the stepper motor?

Posted on Mar 07, 2010

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I had to contact support, but all they do is make sure you try connecting the printer to the wall outlet, then a different wall outlet, then reset to factory defaults. After that didn't work, they submitted an replacement order.

Hope this helps!

Posted on Mar 27, 2009

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English: Error scanner 5 try to change the stepper motor of the len scanner, this fixed it my problem.

Español: Error de escaner 5 reemplaza el motor que mueve el lente del escaner, es un motor de paso, puede estar averiado; esto funciono en mi caso.

Posted on Dec 15, 2009

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I know this post are from a while back but Call HP at 1-800-633-3600. This a known issue on this printer and several others and they will replace the scanner assembly and formatter for free.

Posted on Nov 22, 2010

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Copy function was not working, says "device is busy". Message appeared on the printer screen is:"scanner error 5, turn off then on". This was done several times and message still appeared. I called 866-625-1176 and was connected with HP Technical Support and after 20 - 25 minutes of diagnostics, the technician informed me that they were sending me a new printer at no charge. I assume this meant that HP is aware of the defect and has no solution other than to replace it. The printer was only 6 months old.

Sep 05, 2008 | Office Equipment & Supplies

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