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My epson scanner cx5500 said, "Cannot properly communicate with scanner. The carriage unit may be locked depending on your scanner model." Then all the lights went flashing, I just bought this printer less than a month and this is the 2nd time i'm using it. All power plug was check and changed, but still, nothing changed, still the same message and lights flashing. I even downloaded updated version on software, but still don't help.

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  • flakes_82 Dec 08, 2008

    Epson self diagnose tool is only for PC, but i'm using a mac. Thanks anyway.

  • Anonymous Jan 08, 2009

    I have similar problem. My printer work perfectly ok till recently. It just show up "Cannot properly communicate with scanner. The carriage unit may be locked depending on your scanner model."  and refuse to work. 


    Any help?

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  • 162 Answers

Use epson self diagnose tool

http://self-help.epson.net/gcb/Logon-Page.jsp


Posted on Dec 08, 2008

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