Question about SanDisk Sansa m240 MP3 Player

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No Reaction+Skipping When i connect my sansa m240 to the computer nothing happens. The removable disk does not appear. I cant access the player at all and it frustrates me. I dont know what to do since i cant reformat the player or delete any of the songs in case there is a problem with any of the songs i have put on it. Another problem is that when i am listening to music sometimes it skips songs. It seems like some of the songs i have just dont want to be played. If there is a way to solve this problem it would be nice and i would really appreciate it.

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Re: No Reaction+Skipping

Hi, There's a series of things I would try to do: 1. Restart the computer. 2.Reinstall (or if not done previously - install) the driver of the m240. 3. Try changing the batteries. 4. In the setting you can change the USB definitions. 5. Try another USB port and cable. Let me know if any of them helped. If not I'll try to think of other ideas.

Posted on Feb 22, 2007

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Your device is too full.

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Connect the device to your computer, go to My Computer>Device Name (m240)>Open the device and manually delete some songs, 10 should suffice.

Disconnect the device and re-start it.

Your device should function as normal.

Best of Luck.

Oct 13, 2007 | SanDisk Sansa m240 MP3 Player

2 Answers

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Your M240 may have encountered a corruption in its Music Database, and may be corrected by formatting and updating the firmware. Try this: Manually switch the player to MSC mode and format through "Disk Management". Here are the steps: Step 1: Locate the "Hold" switch on the side of the M240 and enable it (you should see an "orange-colored" surface when it's enabled) Step 2: Plug the M240 to your computer (recommended Operating System is Windows XP and above) and check Windows Explorer if the player is detected as a "Removable Drive" Step 3: Open "Disk Management" by right-clicking on the "My Computer" icon, then selecting "Manage" Step 4: Your "Disk Management" window should be divided into 2 panes. On the left pane, click on "Disk Management" Step 5: On the upper right pane of "Disk Management", you should find the drive letter corresponding to your Sansa M240. The lower section also contains the drive # pertaining to your M240. Right-click on either drive letters pertaining to the M240 and select "Format". Follow the on-screen prompts. Make sure that the "Quick Format" checkbox remains un-checked. Step 6: In general, Disk Management is more the effective tool for formatting your M240 and assuming the format processing completed without any errors, proceed to updating the firmware of your player. Step 7: Use this link to download the Sansa Firmware updater: Save this file to your Desktop and run it while your M240 is still plugged in to your PC. Follow the on-screen prompts. Step 8: "Safely remove" your M240 from your PC and -- with a fresh battery -- power on your player. It should boot up normally. I hope this works. The M240 is a great player

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4 Answers


Thank you for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product through your recent inquiry into our product line. We do apologize for any kind inconvenience this issue is causing you. For verification, does your computer have Windows XP as its operating system? This issue may be due to some sort of corruption on the Sansa m240 itself. We should try formatting the Sansa m240 as a possible solution. Caution: Formatting will erase all information on the Sansa mp3 player. Please be sure to have a back up of all the information before proceeding. If your Sansa m240 is currently frozen, please remove the battery (to unfreeze it), then put it back in, and connect it to your Windows XP computer. Since you cannot access your Sansa m240 to convert to MSC mode, please have the ?HOLD? button ?ON? so that you can have your Sansa m240 in MSC mode before plugging to your computer. To format the Sansa m240 on your PC, let us connect the Sansa m240 to your computer on an USB port preferably located near the power hub or to an external self powered USB hub, go to ?My Computer?, single right click on the ?Removable Disk? associated with your Sansa m240, and select ?Format?. Let us please make sure that, under FILE SYSTEM, we change FAT to FAT32, and then single left click ?Start?. This will erase all data off the Sansa m240 and correct errors on it, which should make the Sansa m240 usable again. We also recommend formatting the Sansa m240 another way. Please be advised again that formatting will erase all data. Please right click on my computer and select ?Manage?. When ?Computer Management? comes up, please click on ?Disk Management? on the left hand side. After clicking on ?Disk Management? you should now have a list of drives in the right side panel. On the right, look for the Sansa m240, it may show up as Disk 1, 2, 3? Removable Disk. Right click on the larger "Volume" rectangular icon to the right of the Removable disk and select ?Format? choosing FAT32. If you do not have the format option, please select "New Partition" and just keep clicking next through the Wizard that appears. After formatting the Sansa m240, please do try your Sansa m240. If applicable, please go the link below to download the firmware update for your Sansa m240. The link is: or If formatting and firmware update in your computer is not possible, please do try the process again on another Windows XP computer. NOTE: Please be aware that formatting is a normal and necessary method of drive maintenance and repair, and simply NOT formatting periodically can cause a drive to slip into failure due to the backup, and clutter of residual data.

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