Okay, so i was trying to listen to my mp3 and then an error window popped up and it says "Non-Supported Format Detected. Use the Philips Media Converter to convert files to the device." But Now its FROZEN and i cant get it off this screen & it wont turn off. The model type is Philips GoGear 8GB, can anyone help me?
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Re: FROZEN On NON SUPPORTED FORMAT DETECTED SCREEN
Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up. Once all this is done, use the Philips Media converter to convert all your video files from now on.
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let me see if I can help you in this regard.
Check if your computer meets the requirements (Win XP, Windows Media Player version 11 / Win Vista)
Try formating the device and updating the firmware for your device or you may request them have your device replaced.
The Opal has a reset hole on the back of the unit in which a toothpick (non metallic) can be inserted to reboot the player. If this does not work, I suggest that you reformat the player by using the WindowsTM format command on the unit. To reformat the memory
Right click on the device within the Explorer or My Computer window
Select the format command (full format) to reformat the internal memory of the device.