Question about HP LaserJet 4350 Printer

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HP Laserjet 4350 - Transfer Roller / Chassis question

Good morning everyone. I'm more of a lurker on this site usually, but found it's a good place to go for the stumpers.

I've got an HP LJ 4350 that was shipped to me VERY poorly packaged. When it arrived, my biggest concern is that the transfer roller was just rolling around the inside of the printer.

For those you you familiar with these printers, the transfer roller has a bare section of rod on the right hand side, while the left side contains the drive gear and a clip. To insert, you place the rod through a "bushing" (white plastic, enclosed hole) on the right hand side of the chassis. Well - this bushing is gone. I have the spring that is underneath it, but the actual piece to secure the right side of the transfer roller is missing. I have searched everywhere and am unable to locate it.

I'm in the process of having HP look into this for me, but apparently this is a long and uninformative process.

The 2 questions that I have:

The first HP tech I spoke to thought this piece was actually part of the printer chassis. Does this mean I am out of luck in getting another replacement?

Secondly - the bushing in question appears to fit into a slot on the chassis where it is free to move, and is spring loaded. I have inspected other printers on site, but was unable to figure out how this piece stays in it's channel. I even tried to pull it out with a pair of pliers, but stopped before I had 2 broken printers.

Anyone have some good news for me? I'm sure that I could possibly fabricate something to hold the transfer roller, but I'd rather not if I don't have to.

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Good Morning,
First off there is a chance that the piece is still floating around in the machine or in the box it came in. Pull out the Toner, Fuser, Tray and tilt the machine see if you hear anything rattling around. Now on to your questions.
1) You can not order this part by itself. It could be part of the big chassis piece that the transfer roller fits into.
2) There are two V shaped tabs on both sides on the guide that hold the piece you lost in place. Now if these are broken then it will not a new guide in place.

The best way to get the machine working is to either rigg it, or a better option might be to call around your area to printer repair places and see if they have any dead 4200, 4250, 4300, or 4350's.
They will all use they same part. So will the 4345 MFP series. Any shops that do in shop repair usually have more machines sitting around.
Hope this helps

Posted on Dec 08, 2008


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