Question about Brother IntelliFAX 2800 Laser Fax

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Fax machine will not pick up

Hi there. Our phone line was unplugged and plugged back up this weekend, and since this time the fax machine will not pick up.. any suggestions. Thanks.

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First make sure there is a dial tone on the line, next reset up the machine in send and receive mode. if all of this fails, then you have a bad ncu board which is the phone board

Posted on Jan 16, 2009

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Remove the backup battery and unplug the fax machine and leave overnight. By morning I'am hoping it will wipe everything clean when plugged back in along with the battery. But it will mean you will have to set your date and time again.

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Pick up the handset and check that you have "dial-tone" on your machine. If you dont, check and make sure you have the phone line plugged in to the "line" jack on the back of your fax machine.
If you still dont have dial tone, plug a phone into the wall outlet for your phone line and make sure it works.

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Unplug the phone line from the fax machine. Wait at least 1 minute then call the phone number that goes to the fax machine from another line such as a cell phone. Make sure you get a ring and not a busy signal. If you get a ring then hang up the phone. Plug in the fax machine again and call the fax number again. If you get a busy signal then either your phone if off the hook, the switch that is actuated when the phone is placed in the cradle is bad or your modem in the fax machine itself has gone bad. Another thing to try is unplug the fax machines power cord for 30 seconds then plug it back in. I have seen the modems get "locked up" and keep the phone line open. Unplugging will sometimes reset this and get it working again.
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We had a phone person come to our office today and install new phone in another office and all of a sudden our fax says "line in use" We unplugged everything and he hooked one of his devices to the line...


Make sure that the phone line coming from the wall is plugged into the port labeled "L". The other port, with the image of a telephone, is for an extension phone or answering machine. If this doesn't fix the issue, and if the handset is securely in its cradle, then your machine may need to be serviced.

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If you are there unplug the phone line from the answering machine. -Carl

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First thing is to ensure that you have dial tone by picking up the handset on the fax machine and listening for dial tone.If there is no handset take a standard house phone and plug it into the jack where the fax machine was inserted. If there is dial tone on the phone then I would advise you to turn the power off the fax for two minutes then power back on. If there is no dial tone on the phone line contact your vendor or local phone carrier and report NO DIAL TONE

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Check the phone line with a basic old phone plug it into the fax line do you get a good dial tone, and no noise on line. Also check the phone line call ATT and have them check the number move the fax machine to different plug. power off the wait tens second power on. check the phone line connector.

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My handset doen't have a ring tone and cannot be used. Also, my machine won't pick up calls.


Try unplugging power and re-plugging first.

Plug a regular phone into the wall jack and listen for a dial tone.

Make sure the phone line is plugged into the LINE port of the fax machine.

What is make / model?

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Some things to check-

I know you said it wasn't unplugged but check the phone line is plugged into the line socket. I don't know how many times I had people who people unknown to them (children, cleaners) have knocked out the line cord and plugged it back in the wrong socket.

Hit the on-hook or hook button and check for dial tone. This will check if the line is still working.

Also the fax will have a mode button. If it has been bumped while moving it could be on manual mode (the machine will not automatically pick up)

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