Question about HP Officejet 6310 All-In-One InkJet Printer

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I bought a new Black ink cartridge #98 and the color #95 is empty. I have an error message of Carriage Jam and then when i press OK it says Cartridge Error. Is there anyway to reset this printer? Any advice? thanks Collin

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Cartridge 91


Regarding your recent inquiry about the HP 94, 95, 96, 97 or 98 ink cartridge error message/condition and inability to print to your HP OJ 7310 printer, this type of problem is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside the cartridge itself. An electronic failure of the cartridge would be unrelated to the ink cartridge refill process; this same failure can occur with a brand new ink cartridge*. While there are workarounds available, they are considered temporary in nature (and do not always work). Please execute the 'Tap 41' Diagnostics Test Report below to confirm which cartridge is actually causing the issue and to check the cartridge's overall electrical health (refer to Procedure C. below) or see our HP OJ 7310 support page: http://inkjet411.com/?page_id=1826


Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.


PRINTER CLEANING / DIAGNOSTIC PRINTER TESTS:

A.Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

    B.Verify the carriage clip (metal restraining band) for the black cartridge stall is installed/present (if applicable for your printer model)....remove the color cartridge and look at the color clip/stall position for a direct comparison. If the carriage restraining clip is missing then you have a mechanical failure of the printer. Check your user manual.
    C.1. You can confirm the black and color ink cartridge's electrical health by running the 'Tap 41' diagnostics test (most Officejet models - see C.2. below for alternative procedure):

      a.Load Letter/A4-size paper into paper feed tray.
      b.Press the * and # keys simultaneously.
      c.Enter 124 (or 123 on some models) at keypad. The 'Underware xxxx' menu should be displayed (or 'Support xxxx' menu).
      d.Use the arrow keys to navigate to the System Menu (on certain Officejet models you may need to go to 'Reports Menu'). Select Ok.
      e.Use the arrow keys to navigate to the "print-mech button tap" menu. Select Ok. LCD screen should display "code = 0".
      f.Use the arrow keys to enter "code = 41" (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern should begin to print. Refer to 2nd video at link below on how to analyze the printed diagnostic pattern.
      C.2. Officejet 6200/6210/6310 Alternative Service Menu Access:
        a.Press the * and # keys simultaneously.
        b.Enter 124 (or 123) at keypad.
        c.Use the arrow keys to navigate to the System Menu. Select Ok.
        d.Use the arrow keys to navigate to the 'print-mech tap test'. Select Ok. Should display 'code = 0'.
        e.Use the arrow keys to enter 'code = 41' (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern should begin to print.
        NOTE: If nothing prints, then try entering 'code=43' (select OJ printer models leverage different test codes).
        REFERENCE: Tap 41 Diagnostics [HP Deskjet 6900 -use HP 93 thru 97 cartridges]:http://inkjet411.com/?page_id=1741

        ---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video above on how to read the printout.

        You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged.


        CARTRIDGE ERROR BYPASS PROCEDURE:
        It is possible to 'temporarily' bypass the cartridge error message (for emergency printing purposes only - REFER TO 3RD VIDEO). However, if the cartridge is determined to be electrically damaged it will eventually need to be replaced with a new one. http://inkjet411.com/?page_id=544

        NOTE:There are 2 main branches under the service menu, so finding the 'CHECKSUM' menu for your particular printer model may involve some exploring thru the various menus....

        1. Press the * and # keys simultaneously.
        2. Enter 123 (or 124, or 1234) at keypad. The 'Underware' menu should be displayed.
        3. Use the arrow keys to navigate to the Information Menu. Select Ok.
        4. Use the arrow keys to navigate to the 'checksum for relock data input' (or simply 'checksum'). Select Ok. LCD should display a 5-digit number after a few seconds.
        5. Press Cancel several times to completely exit out of service menu.
        6. Attempt to send a print job to printer.
        NOTE:with a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has internal micro-electronic damage and will need to be replaced.



        *Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used. The "Incompatible Cartridge(s)" / "Print Cartridge(s) Problem", "Refer to printer documentation", "Cartridge is not intended for use in this printer" / "Remove and check color/black cartridge" error messages are typically indicative of failed micro-electronics internal to the ink cartridge(s). Also, it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active state of both cartridges.

        Customers who have questions regarding cartridge/printer problems can visit http://www.inkjet411.com or contact us directly at INKJET411HELP@GMAIL.COM

        -Thank you

Feb 07, 2014 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Epson cx3200 printer has printing problem


Hello cockie ,

You can diagnose most problems by checking the control panel LED's for ink out, paper-out or copier problem.
If a problem occurs while you're printing, you'll see an error message in the progress window on your computer.
It may also be helpful to try running a printer nozzle check.

See the following message problems and solutions:

Error Message Probable Cause No color or black ink cartridge - - >
Press the Color Copy button to install a new ink cartridge.
The indicated cartridge is not installed or it is installed incorrectly. Color or black ink out - - >
Press the Color Copy button to begin replacing the ink cartridge.
The indicated cartridge is out of ink Ink cartridge error - - >
Press the Color Copy button to begin replacing the ink cartridge.
There is something wrong with the ink cartridge. Paper jam or misfeed - - >
Press the Color Copy button and clear the paper jam by hand if necessary.
Paper is jammed. Press the Color Copy button to clear the jam.
See the User's Guide for more troubleshooting tips.
Paper out - - >
Load paper in the sheet feeder and press the Color Copy button.
Paper is out. Load paper in the sheet feeder, then press the Color Copy button to continue printing. Scanner unit open - - >
Close the scanner unit.
Scanner cover open. Carefully lower the scanner cover and press it down until it clicks securely into place. Scanner error - - >
See your documentation and call Service if necessary.
Press the On button to turn off the EPSON CX3200. Check the transportation lock and unlock it, if necessary. Turn on your EPSON CX3200 again. If the error message still appears, contact your dealer or EPSON. Printer error - - >
See your documentation and call Service if necessary.
Press the On button to turn off the EPSON CX3200, then press it again to turn it back on. If the message still appears, contact your dealer or EPSON.

Mar 23, 2008 | Epson Stylus CX3200 All-In-One InkJet...

1 Answer

Keeps saying insert colour cartridge when we have just bought a new cartridge of correct spec. Says incorrect colour cartridge installed.Impossible to get past!!!


Hi,The most common reason for missing or incorrect colors is a print cartridge with one of the following problems:
  • One or more of the ink colors is empty. The black ink and all three colors of ink in the tri-color cartridge must be available or colors will be incorrect or missing. Under normal usage, the print cartridge will run low on one color of ink shortly before all ink colors are emptied.
  • The protective tape is not removed from a new cartridge.
  • Contacts on the cartridge are not making proper contact with the print carriage.
  • The cartridge is remanufactured or refilled.
  • The cartridge is defective.

Feb 14, 2010 | HP PSC 950 All-In-One InkJet Printer

2 Answers

Its stop printing and the LED power light green and orange at the center blink, like there is a paper jam.


ts stop printing and the LED power light green and orange at the center blink, like there is a paper jam.

Feb 11, 2010 | HP DeskJet 1280 InkJet Printer

1 Answer

How to replace a new set of ink


If ink cartridge show red light for empty ink cartridge Just press the cartridge will come at standby those cartridge is empty ; just replace it.
If not empty you want to change
Press ink button ..... don't leave until your carriage unit not come at the replacement position
First Black will come and next color will come and after pressing ink cartridge it initialized and it will be ready /

Thanks

Oct 28, 2009 | Epson Stylus C20SX InkJet Printer

1 Answer

"Remove and check color cartidge."


ok the problem is very common.initially remove both the cartridges.then unplug the printer from main outlet and plug back in.this will reset the printer circuit.then after u on the printer bring back the cartridge carriage to cartridge installation position.then first clean the circuit in the carriage that touches and sense your cartridge circuit with a damp cloth.both colour and black carriage circuit.then clean the cartridge circuit too even if its new.then install both the cartridges and close the door and off the printer again and on it after 30 seconds atleast.then check it should work normally.

Mar 25, 2009 | HP PSC 1610 All-In-One InkJet Printer

4 Answers

Carriage jam on HP Officejet J5780 All-in-One


We have several of these in our company and the most common "Carriage Jam" cause is a glob of black ink in the bay on the right side. Once glob is removed, and "Carriage Jam" message appears again, press OK, and it prints fine from then on. Today the black ink glob was flat on top. Watch out for leaky cartridges, as the design of the particular HP device provides a nice catch pan for the tri-color ink cartridge, but not for the black one, so a leaky cartridge, besides being expensive and wasteful, can goop up the bay causing the carriage jam error message to try to get you to take a closer look.

Jan 09, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Error inkcartridge


Error message: No color or black ink cartridge-->Press the Color Copy button to install a new ink cartridge.
Solution: The indicated ink cartridge is not installed. Please install the necessary cartridge(s).

Error message: Color or black ink out -- >Press the Color Copy button to begin replacing the ink cartridge.
Solution: The indicated ink cartridge is out of ink. You will need to replace the necessary ink cartridge(s).


Error Message: Ink cartridge error -- > Press the Color Copy button to begin replacing the ink cartridge.
Solution: There is something wrong with the ink cartridge. Make sure the cartridge is genuine Epson ink. Also, try reseating the cartridge (remove it, and then reinstall it).

Error Message: Paper jam or misfeed -- > Press the Color Copy button and clear the paper jam by hand if necessary.
Solution: Paper is jammed. Check for any obstructions under the unit's cover, and in the paper tray.

Error Message: Paper out -- > Load paper in the sheet feeder and press the Color Copy button.
Solution: Load paper in the sheet feeder, and then press the Color Copy button to continue printing.

Error Message: Scanner unit open -- > close the scanner unit
Solution: Carefully close the scanner and press it down until it clicks securely into place.

Error Message: Scanner error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Unlock the transportation lock, if necessary. If it is already unlocked, toggle the lock back and forth, 5-10 times. Turn on your Stylus CX3200 again.


Error Message: Printer error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Disconnect it from power, and then reconnect it to power. Press the ON button to turn on the Stylus CX3200

Nov 28, 2008 | Epson Stylus CX3200 All-In-One InkJet...

1 Answer

Help Epson CX3200


Hi,

I just like to ask to where specifically you can see the red light. It will help us determine what cause the red light. To give you heads up as well, the Printer's LCD screen can help us determine what exactly the offline condition of the CX3200 is:


Error message: No color or black ink cartridge-->Press the Color Copy button to install a new ink cartridge.
Solution: The indicated ink cartridge is not installed. Please install the necessary cartridge(s).

Error message: Color or black ink out -- >Press the Color Copy button to begin replacing the ink cartridge.
Solution: The indicated ink cartridge is out of ink. You will need to replace the necessary ink cartridge(s).


Error Message: Ink cartridge error -- > Press the Color Copy button to begin replacing the ink cartridge.
Solution: There is something wrong with the ink cartridge. Make sure the cartridge is genuine Epson ink. Also, try reseating the cartridge (remove it, and then reinstall it).

Error Message: Paper jam or misfeed -- > Press the Color Copy button and clear the paper jam by hand if necessary.
Solution: Paper is jammed. Check for any obstructions under the unit's cover, and in the paper tray.

Error Message: Paper out -- > Load paper in the sheet feeder and press the Color Copy button.
Solution: Load paper in the sheet feeder, and then press the Color Copy button to continue printing.

Error Message: Scanner unit open -- > close the scanner unit
Solution: Carefully close the scanner and press it down until it clicks securely into place.

Error Message: Scanner error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Unlock the transportation lock, if necessary. If it is already unlocked, toggle the lock back and forth, 5-10 times. Turn on your Stylus CX3200 again.


Error Message: Printer error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Disconnect it from power, and then reconnect it to power. Press the ON button to turn on the Stylus CX3200.

May 23, 2008 | Epson Stylus CX3200 All-In-One InkJet...

1 Answer

Black Ink Cartridge error


i ended up putting a color and black cartridge in and everything is fine.

Mar 27, 2008 | Lexmark X2500 All-In-One Printer

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