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How can I find out when my laptop will be returned from your Asus rma dept. First notified on 19.11.08. Urgently need it for gsce work.Can not find out over telephone - too busy- keep getting different countries. will have to consult watchdog next step.

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U can contact these numbers..


1-888-678-3688 or 510-739-3777 - option 2; option 3

Posted on Dec 08, 2008

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If you bought it online and you are saying you need help you need to go through the manufacturers website and do what is called an RMA. RMA = return to manufacturer authority. They often make it difficult for people who don't have patience and know the ropes.

If you bought it from a shop then simply take it back to them and they will have to RMA it for you. If you can prove its just the charger you can leave it with them, just the charger and keep the laptop.

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All Asus boards come with a three year warranty. No need to find you're recipt. While looking at the board, locate the pink LPT port. Typed on a white sticker is the S/N. Write it down, you'll need this. Please call Asus M-F 8:00AM to 5:00PM EST at,
1-812-282-2787. This is the tech dept. You must go through them to get a case number. The tech dept, will want that S/N & will want to know what is wrong. Than you call Asus RMA dept. Give them the case number. You will pay for shipping to Asus. Asus will pay to ship you another working board.
The Asus motherboard was made in mid 2006. You are still within warranty time period.

Luck!
If I can help you further, feel free to post.
Suggestions & comments welcomed.
Mike

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1 Answer

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Your logitech will not fix your C-Media CM6501driver.

det60,
Does your sound function? Can you hear sound through speakers or headset?

You did the right thing by testing the mic in control panel, audio device. Lets look at one other place.
Open control panel than open system. Click the hardware tab & than click device manager button. Scroll down to Sound, video and game controller. Click the + sign. Do you see a yellow ! point? If you do see the yellow ! point than you need to reinstall your sound driver software. Or better yet download the latest audio driver for your board from Asus web site listed at the link posted here: http://support.asus.com/download/download.aspx?modelname=M2N-E%20SLI&SLanguage=en-us
CMedia beta driver. Version: V5.12.8.1802

If there was no yellow ! point than your audio chip is defective.
Your audio & mic are intergrated into the board. The audio chip controlls both audio & mic. This is a very common break down for Asus boards, (made in China).

Your board was made in 2006 & it's warranted for three years.
You have two choices.
1. You can buy a PCI sound card & install that into your system.
You'll have to turn off the intergrated audio in the bios as well.

2. You will have to call Asus & talk with the tech dept.
812-282-2787 IL EST
A tech will ask you for the serial no# located on a white sticker on your pink printer port Lpt-1. The tech will have you re-run the test you preformed (setting up the mic). Than they will issue you a case no#.
Than you'll have to call CA, RMA dept. 510-739-3777
You give the RMA dept your case no#. They email you instructions. You pay to ship your board to Asus tech IL.
Than around 10 working days they'll ship (free) it back to you (replaced with another board), but working.
Same model no#, different serial no#.
(I so hate giving out bad news!)

The choice is your's.
Good luck & best wishes

Don't forget to vote please..

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Sata controller was corrupted. cannot install any sata drives or sata drives was not found on the system.


henx, How do you know that the SATA controller is corrupt?

I see you state that your SATA drives are not beeing found by the system. The SATA controller is defective if your bios does not see a connected SATA drive connected to the SATA port & the SATA power connector is also correct & connected. There is not a fix for your issue. I checked every bios version for your P4S800D-X. No SATA fix through Asus. There is only one way to get your board fixed. You must call Asus tech at 812-282-2787 M-F Eastern time. Please have handy the set of numbers found on a white sticker on the serial port. Asus will need this number. Keep your system together as the tech will want you to do some checks before he will issue you a case number. Keep in mind Asus warrants boards for three years. Asus also can not repair your board's defective SATA controller. They will test it & replace board with another. After receiving a case number you'll have to call CA for a RMA No#. RMA dept, will send you a RMA to your email address along with instructions on how to send the board back to Asus.

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