Question about HP Photosmart C7180 All-In-One InkJet Printer

4 Answers

Scan cannot be performed

Error message
"The scan cannot be performed because another program or computer is using the networked device."
I have tried disabling security and no other programmes ae running.I have also tried reinstalling the software,

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  • micheleb24 Apr 07, 2009

    i am still getting the sam error message. i have an hp 6150 AIO

    This is what the hosts file currently has localhost HP9A1E72

    HP9A1E72 is the host name of the printer



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I also had the same problem with HP Officejet 6310 and after trying all the solutions that I could find on the web, I was almost giving up. Then I found this on HP's IT Resource Center website (author J.Eqbal) and tried it and finally it scanned without the error message.
This error happens only in Network connections.
Get the Ip address of the Printer and open the EWS page by typing i.e 192.168.x.x.x is the IP address of the Printer.
On the EWS page click on Network and get the host name and copy it.
go to the following location C:\Windows\System32\drivers\etc...inside etc you will find the host file open it using notepad.
Underneath local host
there might be the Ip address and host name ..which will be different from the current host name...change the Ip address and host name the file.
Try to will definitely work.

Posted on Mar 19, 2009

  • John Helsley Feb 23, 2012

    This worked for me, when everything else failed. Only problem (small) was having to remove "Read Only" from the properties of the "Hosts" file before saving.

  • marylindacr Oct 21, 2014

    followed instructions got to host on my note pad. It don't have any numbers listed at all in the local host. When I type in the ip address of my printer it won't accept it.?


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As @teswede mentioned above, try this. It worked when everything else failed, or didn't worked consistantly.
There is something you need to do first, before this will work.
You need to go into your router and reserve one specific
IP address for your wireless printer. Then turn off your printer and restart it.
your printer should now be using the new IP address you reserved for it.

After doing the above, you should now know the printer's IP address and host name.
((NOTE: Just for common knowledge, you can go into your printer's EWS page to get this
by typing http://192.168.x.x ...where 192.168.x.x is the IP address of the
On the EWS page click on Network and get the host name and copy it.))
Now, go to the following location C:\Windows\System32\drivers\etc
Inside \etc you will find the "hosts" file. Click on properties and make sure that
the file does not have "Read Only" set.
Open "hosts" using notepad.
Underneath local host,
insert HP97D4C3
(where of course this would be your printer's IP address and hosts name)


Posted on Feb 23, 2012

  • marylindacr Oct 21, 2014

    got into hosts in word pad. there is no number period with the example ( it just says local host and will not except what I enter


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I had the same problem - could not scan from the C7280 front panel to my computer - and finally fixed it by changing my WIndows Firewall settings in the Control Panel. I used Advanced Settings and under Inbound Rules I added added a New Rule. On the Scope tab look for the Remote IP address and add the address of the printer (you can get this by printing a network settings page from the Setup menu on the printer). Kind of complicated but now it works fine for me on Windows 7 Professional 64 Bit. Good luck!

Posted on Apr 13, 2010

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  • John Helsley Feb 23, 2012

    The above website you suggest only rarely works for most people. It might work once, but the problem will just come back.


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Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

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2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

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Solution To resolve the issue, follow the steps in the solutions below in the order presented. Solution one: Scan from the EWS (Embedded Web Server) Verify that the product can scan and is connected to your network by scanning from the embedded Web server (EWS) on the product. Use the following steps to scan from the EWS:
  1. Print a Network Configuration Page from the product. NOTE: See the product documentation, User Guide, or online resources for information on how to print the Network Configuration Page.
  2. Locate the IP address.
    • Check in the Wired section if the product is connected with an Ethernet cable
    • Check in the Wireless section if the product is connected using a wireless network connection.
  3. Make a note of the IP address found in the appropriate section (wired or wireless); for example,
  4. Open the Web browser.
  5. Type the IP address into the address bar of the Web browser (such as . Then press Enter . The EWS for the product opens. If it does not open, STOP and click here to check the network connection between the computer and the product (c00047176) (in English).
  6. If the EWS page opened, find the Scan on option.
  7. Click Scan to perform a scanning operation.
  8. If you can scan from the EWS and not from the HP Director/Solution Center or from the product front panel, then continue to Solution two.
Solution two: Check the personal firewall settings When the firewall program is re-enabled after installing the All-in-One software over the network, it may block HP programs or ports required for scanning. If you see pop-up screens asking you to permit access to the network when you try to scan, you should permit access. NOTE: Firewall programs may also block the scanning operation even if they were enabled while installing the All-in-One software. Firewall programs do not always provide messages when blocking access. Follow Step one to allow access to HP program files and ports needed for scanning. Step one: Add programs to the firewall exception list
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    • hpqscnvw.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpqste08.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpzipm12.exe , located in the C:\windows\system32 directory.
    • hpzinw12.exe , located in the C:\windows\system32 directory.
    • hpqtra08.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpqthb08.exe , located in the C:\program files\HP\digital imaging\bin directory.
  3. If these files are already added, check whether full access has been granted to them.
  4. Open the following ports on the firewall utility by following the instructions provided by the manufacturer:
    • UDP ports: 161, 427 and 137
    • TCP ports: 9220, 9500 and 9290
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  1. Router
  2. HP All-in-One device
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