Question about Motorola Mobility V551

4 Answers

Everything works but the screen. Need help to recover address book

Hi All! One day both screens (internal and external) on my Motorola V551 died right in front of my eyes while I was going through some menues on the phone. The phone is fully functional, i.e. I can receive or send calls, Bluetooth is working, as everything else. I decided to get a new phone instead, but want to recover my address book. Guys in Cingular store could not connect to it. I aslo tried to copy address book to a sim card using my friend's V551 as a guide to get to the right menue, but when I checked the sim card after several attwempts, it remained empty, i.e. no phone were copied. I connected with Bluetooth to my phone, by address book is not accesible via bluetooth. I don't know what else I can try to recovery the phonebook?!? Does anyone know if address book is accessible using data cable? If yes, I might try to get one. Other ideas?

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  • Alexey Chernyakov Feb 27, 2007

    Unfortunatelly, the address book was stored on the phone only. Since you mentioned that I can access the address book using the data cable, I guess I will need to purchase it since I guess it is my last option. If anyone will be willing to sell his/her data cable for Motorola V551, I will be glad to pay for the cost through PayPal. Please contackt me. Also, if you have new ideas how to get my address book from the phone, please let me know. In summary, I already tried:
    1) Using another V551 as a guide, to navigate to place where you copy All phones to simcard. Results->No phone were copied.
    2) Took it to one Cingular store to copy phone book from one phone to another->They were not able to talk to my phone (i suspect though that it is their device that had problem, since my phone is fully operational except screen)
    3) Accessed through bluetooth. However, turned out that Address book is not accessable via bluetooth.
    4) Call Motorola Tech Support. They were useless. In fact, they told me that I even won't be able to get to address book using cable, however, as someone posted above, I should. They also insisted that if I send them the phone for repair, first think they do no matter what is re-flash. Thus everything is lost anyway (why they would do it if someone ask them not to?!?!).

  • Alexey Chernyakov Feb 27, 2007

    if you screen still works, I suggest you to copy the address book to a sim card. There is an option, to copy everything at once. Let me know if you need help to do this. Also, via bluetooth, one can copy all the images, video, and audio from a phone to a pc(at least I was able to save those..) .

  • mrzwaldo Feb 19, 2008

    my screen had got a crack in it everything works but i cant not figure out how to copy my #'s to my sim i lokked up the manuels on line and no luck. if someone can help please!!!!!!!! my phone is the only thing i have to stay connected to family and my childrens world as well thanx

  • Anonymous Mar 24, 2008

    my v551 phone broke during shutting the car door. did not save the address book on SIM, please need help.

  • Anonymous Mar 26, 2014

    ZTE 861 with severly cracked screen. need to recover data. i know all passwords just can't access anything via computer



4 Answers

I had the same problem, and i tried this:

turn off your phone and turn it back on, but don't open the flip phone all the way... so that the phone makes a 90 degree angle... and the screen should come back on.

don't flip it open all the way, that's when it'll mess up.

Posted on Apr 28, 2008


If the phone works, but the screen does not, it may be the video flex cable. This is simple to do, but you do need the correct part, and a T6 screwdriver. Try these two links on how to replace it.

Posted on Mar 04, 2007


I just got off of the phone with Motorola and they told me that the infformation can be extracted with a data cable, but you have to have the Motorola phone tools software.

Posted on Feb 27, 2007

Yes you can access the address book using a data cable, but why don't you just take out the sim card if the numbers are stored on there? Or are they stored on the phone? I have a v551 with the sme problem that i am trying to fix so I have mine in pieces. If I can fix it I will let you know.

Posted on Feb 27, 2007

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Posted on Jan 02, 2017

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