Question about Creative Labs ZEN Vision:M Digital Media Player

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Zen not working

My Zen froze recently in the middle of playing a song, i let the battery charge run down completely, used a paperclip to reset the button and it still will not work. When i try to charge it the only thing that happens is that the blue light at the on switch flashes on/off, nothing comes up on the screen. Also, when connected to the PC it is not being detected. Can anyone offer a solution please? It was but greatly appreciated. Thanks

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You might just have to completely reformat and reset the OS/Firmware your player. Note: THIS WILL REMOVE ALL SONGS/VIDEOS/PICTURES FROM THE DEVICE! To reformat: 1. Hold the power switch in the ON position 2. Insert a paper clip into the RESET hole. 3. Continue holding the power switch ON until the Creative logo appears. 4. Select Format All from the Recovery Mode menu. 5. Select Reboot To reset the OS/Firmware: 1. Go to http://us.creative.com/support/downloads/ 2. Under Select Your Product select MP3 Players > ZEN > Zen Vision: M (either 30GB or 60GB model depending on what you have) 3. Select your operating system and Firmware from the File Type drop down box 4. Download the file from the next page to your Desktop 5. Agree to the stupid EULA and download the file 6. Connect the player to the computer 7. Once the player is recognized, run the .exe file 7. Follow the on-screen instructions If you are still having problems, or any of the above does not work as planned, let me know.

Posted on Jul 27, 2007

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If you want to avoid reformatting the hard drive altogether, what you can do is buy a wall charger for it. Amazon has some great ones that I had to use when I had this problem: http://www.amazon.com/Creative-Zen-Vision-Travel-Charger/dp/B000GWLL0K/ref=pd_bbs_sr_2/105-1441709-3982806?ie=UTF8&s=electronics&qid=1185510764&sr=8-2 or http://amazon.com/Travel-Charger-Creative-Touch-Vision/dp/B000H19KC6/ref=pd_ys_qtk_rvi_img/105-1441709-3982806?pf_rd_m=ATVPDKIKX0DER&pf_rd_s=center-1&pf_rd_r=0MPX30WKBZN0VC1SMR0X&pf_rd_t=1501&pf_rd_p=186411901&pf_rd_i=home Seriously, I was livid about it, but it powered on immediately when I used the wall charger. Hope it works for you too. :)

Posted on Jul 27, 2007

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If it makes a pining noise inside then it is possible that the hard drive has died. Also You can take the battery out, Hold the on switch to the on position, put the battery back in - and the recovery screen will show up... THere are a number of things you can try there including reformatting the drive...

Posted on Mar 16, 2007

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My mp3 touch screen froze while i was useing it


1. Connect the player to the mains via the power cable.
2. Straighten out a paper clip.
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I can't remember if this resets the data though?

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http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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try this if your Zen will not turn on

hold the pause/play button down

while holding the pause/play, first use a paperclip to press the reset button and then slide the power thing down for a few seconds like you are turning it on.

release the pause/play button.

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Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's). Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome. Thank you!

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