Question about SanDisk Sansa m240 MP3 Player

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Programs Freeze When Transferring Songs to m240

Whenever I try to transfer songs to the MP3 player, the programs freeze up, yet I find the song has been transferred. It does this using Windows Media Player, Real Player, and just copying the file from My Music files to the MP3 player. I can only do one song at a time and I have to close the program that I'm using after it freezes. Any suggestions?
TIA!

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  • ilovescrappi Dec 09, 2008

    No error messages pop up, it just sits there for the longest time, saying it's synchronizing, but never gets to 100 percent. So I end the program and unplug the player, and find that one song was transferred.

  • ilovescrappi Dec 10, 2008

    I did format it from Windows Media Player, then tried to transfer a playlist from WMP which took a long time and ended up transferring a different playlist (maybe the one I tried the night before which was unsuccessful?), but now I seem to be having success with just transferring the files through my documents/my music. It keeps saying it's transferring the files and after more time has passed than it says it will take, I can cancel it and check the player and the song was transferred. I was also able to delete a song, so I think the "format" was the trick. Thanks!

  • tyler23416 May 11, 2010

    Do any error messages from Windows pop up?

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  • 8,596 Answers

I would start the player over from scratch. Uninstall all related software and the reinstall it. If the problem persists, you can try these methods to see if it is the mp3 player or your computer:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 10, 2008

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