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1. Check with manufacturer to make sure you have the latest driver and firmware updates for your camera and computer.
2. Always turn the camera's power on before making a FireWire connection.
3. Disconnect the FireWire cable before turning the camera off.
4. Use the camera's AC adapter when making FireWire connections.
5. Try a different FireWire cable and try connecting the camera to a different computer. FireWire cables and ports sometimes fail.