Question about Skype IM

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Voice delay and low picture pixels

My daughter has vista with skype connected, and webcam.We have windows 2003 and have skype connected,and we have satillite server.When we are connected to each other,her end the voice and picture are very clear,but our end the picture we receive of her on the screen, is very low pixels, and there is about 2 to 3 second voice delay which varies from very loud and clear to inaudible. Is there any way this can be improved please?

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  • rhpeck Dec 08, 2008

    Thankyou for your trouble, we'll give that a try.

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  • SKYPE Master
  • 32,281 Answers

The problem is lack of bandwith of the receiving signal from your daughter. The Skype server is located in the UK and all video and audio data signals go to and from the Skype UK server before it goes to you and your daughter. This lack of bandwith causes the video image to break up and a delays in audio just like a weak high definition signals to your digital television.
You can see your own video and hear your own audio from your WEB cam clearly, because the video and audio data does not have to go to the UK and back again, also your satillite connection is probably not as fast as a cable broadband connection. Your daughter may also experiencing the same video and audio problems.
Video data contains a lot more information than the audio data. Therefore there are a couple of things you can do to improve the situation :-
Get your daughter to and possible you as well (if she is also experiencing break up of video and audio), to reduce the video image size from 640X480 to 320X240 resolution.
If the video is still a problem then turn off the video all together and only communicate by audio, this will reduce the amount of data being transmitted and should give you a clear/clean audio.

Posted on Dec 08, 2008

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Version 3.8.0.180 File size 21 MB. Official release. Release date: October 1, 2008.

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scan your computer and see if there's any virus on it
http://housecall.trendmicro.com/

or check for trojan or malwares, or spyware
http://www.safer-networking.org/

see if your computer and os can satisfy the requirements of skype:
  • System requirements
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  • Internet connection – broadband is best (GPRS is not supported for voice calls).
  • Speakers and microphone – built-in or separate.
  • For voice and video calls we recommend a computer with at least a 1GHz processor, 256 MB RAM and of course a webcam.
  • ForHigh Quality Video calls you will need a high quality video webcam andsoftware, a dual-core processor computer and a fast broadbandconnection (384 kbps).
Technical details
Version 3.8.0.180 File size 21 MB. Official release. Release date: October 1, 2008.

download only the latest skype
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scan your computer and see if there's any virus on it
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or check for trojan or malwares, or spyware
http://www.safer-networking.org/

see if your computer and os can satisfy the requirements of skype:
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