Question about Skype IM

1 Answer

Voice delay and low picture pixels

My daughter has vista with skype connected, and webcam.We have windows 2003 and have skype connected,and we have satillite server.When we are connected to each other,her end the voice and picture are very clear,but our end the picture we receive of her on the screen, is very low pixels, and there is about 2 to 3 second voice delay which varies from very loud and clear to inaudible. Is there any way this can be improved please?

Posted by on

  • rhpeck Dec 08, 2008

    Thankyou for your trouble, we'll give that a try.

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • SKYPE Master
  • 32,281 Answers

The problem is lack of bandwith of the receiving signal from your daughter. The Skype server is located in the UK and all video and audio data signals go to and from the Skype UK server before it goes to you and your daughter. This lack of bandwith causes the video image to break up and a delays in audio just like a weak high definition signals to your digital television.
You can see your own video and hear your own audio from your WEB cam clearly, because the video and audio data does not have to go to the UK and back again, also your satillite connection is probably not as fast as a cable broadband connection. Your daughter may also experiencing the same video and audio problems.
Video data contains a lot more information than the audio data. Therefore there are a couple of things you can do to improve the situation :-
Get your daughter to and possible you as well (if she is also experiencing break up of video and audio), to reduce the video image size from 640X480 to 320X240 resolution.
If the video is still a problem then turn off the video all together and only communicate by audio, this will reduce the amount of data being transmitted and should give you a clear/clean audio.

Posted on Dec 08, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Why cant my grand daughter here my voice on skype?


When you do the skype test do you hear your own voice? If so, the problem is not in your microphone. What does your grand daughter see when in Skype she goes to Tools -> Options -> Audio settings?

Oct 13, 2014 | SKYPE Instant Messaging

1 Answer

There is a delay when I talk on voice chat I have windows 7 64 bit


In order to establish a VoIP connection in a matter of seconds, you can use the 'Open Talk' feature included in Yahoo Messenger. This special feature allows you to connect to another user without pop-up windows asking for your approval. Open Talk doesn't have special requirement as a microphone and a headset is only required when using it.- SOURCE

- if you need assistance getting your computer back on track. Feel free to contact TechieNow :)

Jul 30, 2012 | Yahoo Messenger

2 Answers

Cannot hear my voice in microphone


These instructions are for Skype 4.2 for Windows or below. Before continuing, we strongly recommend that you upgrade to the latest version. For Skype 5.0 and above, refer to these instructions. If you're not sure which version of Skype you're using, it's easy to find out.
If the person you are talking to in a Skype-to-Skype call cannot hear you there are a number of steps you can take in order to help you set up your system correctly so that others can hear you.

Try calling Echo123. If you can hear your own recorded voice then your playback device (headphones, speakers, etc) and microphone are set up correctly and the problem might stem from low internet bandwidth, or that the person you are calling has not set up their sound devices properly.
If you cannot hear your own voice in Echo123 check that your microphone is on.

Test Echo123 again to see if the microphone now works..


THANKS.
If none of these steps work you might need to adjust your computers sound setup. Have a look at our Sounds Setup Guide.

Also check out our Troubleshooter for more help with common sound setup issues.

Apr 28, 2011 | Skype IM

1 Answer

My yahoo messenger voice call pc-pc working but the other side can never hear me! But if I use skype no problem. It used to work but may be because I changed my wireless router to Belkin! But I also turned...


Try running through your settings again
Typical audio set up

Laptop with mic x webcam with mic x Vista x Yahoo Messenger 10
If you have an earlier OS, you may have to access your hardware from the Control Panel.

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO MESSENGER

Open messenger - on top toolbar. Left click ( > ) Messenger > Preferences > Connection - Select 'no proxies' or 'connect direct to the internet' depending on the version of messenger you have
make sure your internet connection and country are correct in the lower two boxes > Apply > OK

Click ( > ) Messenger > Preferences > Video and Voice
Set webcam mic and speakers to show Default equipment
Open Video and Voice Setup to test audio equipment
Click 'Place a free test call'
Check box 'Allow USB devices to access Messenger'
Click 'Apply' click 'OK'

May 15, 2010 | Yahoo Messenger

1 Answer

Re Skype: My daughter has a Mac we have a PC. The video calls work between the two machines except that the video only shows a frame at a time and not a continuous video. Pc to PC works ok and the latest...


check your webcam drivers are up to date. this problem also may occur if your internet connection is slow. 54 MBps is standard right now. Anything lower can result in choppy performance. Also click on Help in the Skype preferences.

Jan 21, 2010 | Skype IM

1 Answer

Skype mac to pc problem


most latest versions of skype are not compatible with vista and mac....try using any previous skype version..

Jun 05, 2009 | Skype IM

1 Answer

Skype video problem between the Mac and the PC. Mac hears PC but does not see PC. PC hears and sees Mac fine. I have seen others with similar issues, but I have not found a solution yet. PC: Dell Dimension...


See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ )
set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.HTML )
set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
Next "Calling and Devices" on the right, set the Microphone and Speakers to the computer Audio Card or headphones/mike.
Next go to the Test Audio section below where you just setup the microphone & speaker and (written in blue) click on "Open the call setup assistant"
and the "Yahoo Call Setup Assistant" window will open to the left and follow the the instructions. Click on FINISH and the audio will be setup.
Next go to "Webcam" and click in the circle "Allways allow the following people to view my webcam.
Next Click on "Super Webcam" snd in the circle click "Start Super Webcam mode automatically".
Then click OK and it should work.

C. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger:
http://dashboard.aim.com/aim
On the VIM sign-in window, click on Edit.
Then click on Settings Enhanced IM.
Next click on Enhanced IM.
Then click on Audio Video.
The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
The audio and camera should function now.
Additional information to use with VIM settings.
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
Properly. Follow the on-screen prompts.
Notes:
The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
Follow the on-screen prompts.
images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
Picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud


Mar 25, 2009 | Skype IM

1 Answer

Skype


update your skype to the latest version, direct x (Windows update) andvideo card drivers from your manufacturer (go to manufactureres site;they'll lead you through it)

start with your webcam off, Go toTools, options, video settings. Click on Enable Skype video and Startmy video when Skype turns on. Then select "default video device".

scan your computer and see if there's any virus on it
http://housecall.trendmicro.com/

or check for trojan or malwares, or spyware
http://www.safer-networking.org/

see if your computer and os can satisfy the requirements of skype:
  • System requirements
  • PC running Windows 2000, XP or Vista. (Windows 2000 users require DirectX 9.0 for video calls).
  • Internet connection – broadband is best (GPRS is not supported for voice calls).
  • Speakers and microphone – built-in or separate.
  • For voice and video calls we recommend a computer with at least a 1GHz processor, 256 MB RAM and of course a webcam.
  • ForHigh Quality Video calls you will need a highquality video webcam andsoftware, a dual-core processor computer and afast broadbandconnection (384 kbps).
Technical details
Version 3.8.0.180 File size 21 MB. Official release. Release date: October 1, 2008.

download only the latest skype
http://www.skype.com/intl/en/download/skype/windows/beta/

Oct 15, 2008 | Skype IM

1 Answer

Skype


scan your computer and see if there's any virus on it
http://housecall.trendmicro.com/

or check for trojan or malwares, or spyware
http://www.safer-networking.org/

see if your computer and os can satisfy the requirements of skype:
  • System requirements
  • PC running Windows 2000, XP or Vista. (Windows 2000 users require DirectX 9.0 for video calls).
  • Internet connection – broadband is best (GPRS is not supported for voice calls).
  • Speakers and microphone – built-in or separate.
  • For voice and video calls we recommend a computer with at least a 1GHz processor, 256 MB RAM and of course a webcam.
  • ForHigh Quality Video calls you will need a high quality video webcam andsoftware, a dual-core processor computer and a fast broadbandconnection (384 kbps).
Technical details
Version 3.8.0.180 File size 21 MB. Official release. Release date: October 1, 2008.

download only the latest skype
http://www.skype.com/intl/en/download/skype/windows/beta/


Sep 24, 2008 | Skype IM

1 Answer

Others cannot see me... Sometimes


scan your computer and see if there's any virus on it
http://housecall.trendmicro.com/

or check for trojan or malwares, or spyware
http://www.safer-networking.org/

see if your computer and os can satisfy the requirements of skype:
  • System requirements
  • PC running Windows 2000, XP or Vista. (Windows 2000 users require DirectX 9.0 for video calls).
  • Internet connection – broadband is best (GPRS is not supported for voice calls).
  • Speakers and microphone – built-in or separate.
  • For voice and video calls we recommend a computer with at least a 1GHz processor, 256 MB RAM and of course a webcam.
  • ForHigh Quality Video calls you will need a highquality video webcam andsoftware, a dual-core processor computer and afast broadbandconnection (384 kbps).
Technical details
Version 3.8.0.180 File size 21 MB. Official release. Release date: October 1, 2008.

download only the latest skype
http://www.skype.com/intl/en/download/skype/windows/beta/

Sep 19, 2008 | Skype IM

Not finding what you are looking for?
Skype IM Logo

653 people viewed this question

Ask a Question

Usually answered in minutes!

Top SKYPE Instant Messaging Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18298 Answers

Lesley Cameron
Lesley Cameron

Level 3 Expert

353 Answers

Are you a SKYPE Instant Messaging Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...