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The lens won't open. It makes a clicking noise and it doesn't open when I turn on the camera and the screen says "lens error".

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Try jiggling the lens. Use compressed air to blow out any grit around the lens barrel. If that doesn't do it, you'll need to get the camera serviced.

Posted on Dec 30, 2009

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I have a Canon PowerShot A430 camera. When I turn it on, the lens doesn't open and it shuts off. The message on the screen says " Lens error, restart camera." Please advise. Thanks


Hi,

The Lens Error is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.
Performing a manual power reset
Turn off the camera.
Remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the camera to remain without power for 60 seconds.
Reinsert the battery pack.
Turn on the camera.
You can reset the Camera back to factory default by performing the following steps:
Press the power button.
Press and hold the MENU button for more than 5 seconds. Default Settings will get displayed.
Use the arrow buttons to select OK and press the FUNC./SET button. This will reset all the settings back to factory deafult.
This should resolve the issue. If the issue persists, service may be required.

Thanks for contacting FixYa

Aug 10, 2011 | Canon PowerShot SD500 / IXUS 700 Digital...

1 Answer

The camera was dropped and now the lens won't open, it makes a clicking noise and the words say "Lens error". Is it repairable? Thank you.


Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Aug 09, 2011 | Nikon Coolpix 5600 Digital Camera

1 Answer

Our Canon EOS Rebel XSi no longer works on auto focus. The flash works but the camera just makes clicking noises and the screen says "busy". Any suggestions? The camera works fine in manual...


Optical focus relies on a gear driven motorized system to focus the lens. It sounds like the drive is either frozen by a foreign object (it doesn't take much) has gotten into the system, or a tooth has worn/broken on the gearing.

Try taking the lens off and blowing the camera out with some canned air. If that doesn't do it, it's a trip to the repair center.

Jul 04, 2011 | Canon EOS Rebel XSi Digital Camera

1 Answer

The lens won't come out - it makes a buzzing noise but won't open. Like it's jammed?? Olympus FE-46


Hi.

This error indicate that focusing ring got stuck or jammed. What you can try to do is spray some compressed AIR into the lens to try to free up any sand or dust that may have worked its way in. If that doesn't help, you can gently bump the camera to try to free the focusing ring.

or.......
You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.
Else your camera need to be disassembled to get at the focusing ring at Service Center.
Good luck and have a nice day.
Rating the solution is highly appreciated.

Jul 04, 2011 | Olympus FE-46 Digital Camera

1 Answer

I turn my dmc-fh27 camera and the lens won't come out. it is trying to move but it will not budge and the screen says "System Error (Zoom)".


Warning: This is only a last resort if you no longer have a warranty.

I used a variety of different methods, but here's what worked for my camera. Apparently the lens was just off the track.

1. Turn on the camera, and smack the back against the palm of your hand to get the lens to come out.
2.Hold the lens out until the "error screen" comes up.
3. Take the camera with the lens facing towards you, and use your thumbs to push on the lens.
4. Push firmly until the lens "clicks".
5. Turn off camera, then on again.
6. Hopefully cry tears of joy that you fixed it.

Jun 12, 2011 | Panasonic Lumix DMC-LZ2 Digital Camera

1 Answer

My SONY Cypershot DSC-W55 lens will not open. The camera works, battery is charged, I can download the photos onto my computer but the lens won't open to take pictures. The camera beeps 3 times and...


Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

May 30, 2011 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

IT FAIL AND IT IS MAKING CLICKING NOISE WHEN I TURN IT ON. IT GIVES ME A MESSAGE "LENS ERROR "


Usually that means that you have a bit of grit in the lens mechanism and the camera recognizes that it is taking too much force to open or close. The clicking noise is the camera trying to extend the lens for use. If repeatedly switching the camera on and off fails, you are at a crossroads. You can send it to a repair facility to have the grit removed (assuming the unit hasn't be come damaged in the process). Or, you can take a substantial risk and try to "help" the lens open or close by wiggling or pushing lightly on the lens mechanism to try to loosen the grit. The risk is that you'll break the mechanism for good. I have taken this risk and won, but it's a chance you'll have to decide to take on your own!

Nov 28, 2010 | Nikon COOLPIX S630 Digital Camera

1 Answer

Camera won't turn on. It just makes clicking noise.


After i replace standard alkalines with rechargeable NiMH batteries Sony 2700 Ni-MH or Varta 2700 Ni-MH it's was working!
My camera it's working now!
1570356.jpg

Jul 18, 2009 | Fuji FinePix A850 Digital Camera

1 Answer

Camera shuts off lens error


"lens error" will only be fixed by sending into repairs. 800-706-2534 and keep choosing option 2. Tell them you have a lens error and they will tell you where to send it.

Mar 29, 2008 | Casio EXILIM ZOOM EX-Z60 Digital Camera

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