Question about Microsoft Xbox 360 Console

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Xbox 360 doesn't respond when I select an option in the dashboard

After installing the NXE dashboard update, I am having problems selecting most of the options on the dashboard. If I go to the options in My Xbox and Welcome, I can select those just fine. I can play games on Xbox live without any problems. However, if I go to the dashboard options in Video Marketplace, Game Marketplace, Events, etc., I can't select any of the options. For example, if I go to Netflix in Video Marketplace and hit A to select, the console makes a sound as if it knows I hit A, and the "A - Select" in the lower left corner lights up. However, nothing else happens. There is no "hang" time - it doesn't seem to be trying to load anything at all. There is no response when I hit A to select an option other than the sound. I know that my controllers work because I am able to play games with no problems. There is no problem with my connection, because I am able to connect to Xbox live and play games online without a problem. It isn't a problem with Netflix specifically, because I can't select any options that aren't in "My Xbox" or "Welcome." I have tried to select these options with both profiles that are on my Xbox, to no avail.

I have tried:
-resetting my router
-power cycling the modem
-restarting the Xbox
-deleting and recovering my profile
-performing maintenance on the console through the system settings

Xbox customer "support" has been horrific so far - condescending and unhelpful, as if the problem is that I don't know how to plug a modem into a wall. So frustrating. So I thought I'd come on here, where people actually know what they are doing.

Posted by on

  • death_radish Jan 17, 2009

    Same problem. Also Friends option has completely disappeared.

  • james morgan
    james morgan May 11, 2010

    try using a different a/v cable and see if that helps. ive noticed in the past when ive used an hdmi cable that some options are greyed out. and when i use a standard a/v cable i was able to change them again

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2 Answers

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Power off the xbox 360. Hold down the sync button and power on the unit, don’t release the sync button until it’s loaded all the way to the dashboard.
Resetting to factory defaults / resetting parental locks


Or

factory settings

Press the following key combination

Left Trigger, Right Trigger, X, Y, Left Bumper, Right Bumper, Up, Left Bumper, Left Bumper, X


This should give you a dialogue asking whether or not you want to reset your system to factory default settings.

Posted on Jun 02, 2010

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First open the "System" blade in the Xbox 360 dashboard, then go to memory, and press Y on the hard drive to open the "Device Options" menu. Then press the following sequence of buttons: X, X, LB, RB, X, X. You will be asked if you want to perform maintenance on your hard drive and delete all patches. Choose yes. Then restart your xbox To later reinstall the patch, just get on Xbox Live again.

please rate me =]

Posted on May 28, 2009

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Posted on Jan 02, 2017

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40A3-0000-0080-0300-8007-0070


Try to clear your system of the most recent patch:
"Solution 6: Delete and then re-download system updates
To delete and then re-download the system updates, follow these steps.
Note These steps delete system updates that are installed on your Xbox console.
  1. Press the Guide button and then select Xbox Home.
  2. Select settings and then System.
  3. Select Storage.
  4. Highlight your storage device (but do not press A to select it).
  5. Press the following buttons in the following order:
    1. Left bumper
    2. Right bumper
    3. X button
    4. Left bumper
    5. Right bumper
    6. X button
  6. On the Delete System Update screen, select Yes.
  7. After your Xbox console restarts, select OK to download and install the system update.
  8. After the system update is installed, re-download your Xbox Live profile and try to sign in to Xbox Live."

You may also be out of hard drive space if you're using a 4gb internal model Xbox 360. If you haven't already, find yourself a compatible USB thumb drive to insert, format and use as added memory.

Sep 07, 2014 | Microsoft Xbox 360 Console

1 Answer

Some one accidently changed the language on my x-box , i need it back in english please .


  1. Start your Xbox 360 console without a disc in the disc tray.
  2. Move to the System section of the Xbox Dashboard. Note On the NXE Dashboard, select System Settings.
  3. Select Console Settings.
  4. In the Console Settings area, select Language.
  5. Select the language that you want to use.
  6. Press the A button on your Xbox 360 Controller or on the remote control.
hope this helps

Jan 04, 2011 | Microsoft Xbox 360 Console

1 Answer

It wont read on my xbox 360


If you already have the Spring 2010 Dash Update for the Xbox 360 console this can be configured( go to Setting up your Xbox 360 with your USB Flash Drive).
The update allows you to configure a flash drive to hold up to 16GB of Xbox 360 games, gamertags, videos, and other information. You can connect two USB storage devices to your console at once.
  • If you don't have it yet, you need to download the update:
To install the update through Xbox LIVE
1. On your Xbox 360 console, sign in to Xbox LIVE.
2. Select Yes, updated now when prompted.
3. When you see the new Dashboard, you're done.


Setting up your Xbox 360 with your USB Flash Drive: 1. Plug the USB flash drive to the Xbox 360 console.
2. On your console, go to My Xbox, and then select System Settings.
3. Select Memory.
4. On the Storage Devices screen, select USB Storage Device.

For detailed instructions you can visit: http://kb.sandisk.com/app/answers/detail/a_id/2777

Nov 25, 2010 | SanDisk 2GB Cruzer Micro SDCZ62048A10 Hard...

1 Answer

X-box 360s brand new, cannot get it to download the update


Hello

The easiest option to update the Xbox 360 hard drive is to connect to Xbox Live. The console will automatically prompt the user to install any available updates. Alternatively, users can download the update files to a USB flash drive to transfer to the Xbox 360 hard drive.

Update via Xbox Live

Open the Xbox 360 dashboard menu. This menu automatically appears when the console is turned on. Press the "Xbox" button, followed by the "Y" button to return to the dashboard menu from a game.

Scroll up to the "My Xbox" tab of the dashboard menu.

Select "System Settings" from the "My Xbox" section of the dashboard. Scroll to the right while the "My Xbox" tab is selected to reach the "System Settings" icon.

Select "Network Settings" from the "System Settings" menu.

Select "Test Xbox Live Connection" from the network settings. A prompt will appear to update the Xbox 360 hard drive if your system is not already updated to the latest version.

Select "Yes, update now" to install the latest updates to your Xbox 360 hard drive.


Updating via USB Flash Drive

Copy the update files onto the root directory of your USB flash drive. You can download the Xbox 360 update files by going to download.microsoft.com/download/1/d/8/1d8c09be-278e-41cd-98be-eb9188128227/$systemupdate9199.zip. You must extract the files from the .zip file before placing them on the USB drive. The update files cannot be placed into a folder or the Xbox 360 system will not recognize them.

Remove the flash drive from your computer.

Insert the flash drive into the USB port on the Xbox 360 console.


Turn on the Xbox 360. An update prompt will appear when the system powers up.

Select "Yes, update now" to update the Xbox 360 hard drive.

Nov 21, 2010 | Video Game Consoles & Games

1 Answer

Connection to winows media failed


1. check your netwok calble properly
2. check your router internet connection
3. follow these steps

Accessing network settings loadTOCNode(2, 'moreinformation'); To access the Network Settings area, follow the steps for the version of the Xbox 360 Dashboard that you are using.

New Xbox Experience Dashboard:
  1. From the Xbox 360 Dashboard, select System Settings in the My Xbox area.
  2. Select Network Settings.
  3. Select Configure Network.
Legacy Xbox 360 Dashboard:
  1. From the Xbox 360 Dashboard, move to the System blade.
  2. Select Network Settings.
  3. Select Edit Settings.
IP settings, IP address, subnet mask, and gateway loadTOCNode(2, 'moreinformation'); Collapse this imageExpand this imagenetworksettings-basic.jpg

After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the IP Settings block, you are prompted to select an Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your IP settings from your network or from your modem or Internet service provider (ISP). This option is recommended for most users.

You may have to or prefer to manually configure the IP settings, especially when a static IP address is used. This is necessary only if your ISP has issued a static IP address, or if you have configured the router to issue static IPs (and DHCP is not used). To manually configure the settings, select Manual, and then enter the IP Address, Subnet Mask, and Gateway by using the keyboard on the screen. When the information is complete, select Done.
DNS settings, primary and secondary DNS servers loadTOCNode(2, 'moreinformation'); After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the DNS Settings block, you are prompted to select Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your DNS settings from your network or from your modem or ISP. This option is recommended for most users.

You may have to or prefer to manually configure the DNS settings, especially in scenarios in which a static IP address is used or where DHCP is not available or not offered by the ISP. To manually configure the settings, select Manual, and then enter the primary and secondary DNS server names by using the keyboard on the screen. When the information is complete, select Done. Note You do not have to enter a secondary DNS server to connect to Xbox LIVE. A secondary DNS server is required only if the primary DNS server has technical problems.
Wireless settings loadTOCNode(2, 'moreinformation'); To configure your Xbox 360 console to connect to your wireless network by using an Xbox 360 Wireless Adapter, follow these steps:
  1. Access Network Settings .
  2. On the Basic Settings tab, select Wireless Settings.

    Note If the wireless settings area does not appear or is unavailable, click the following article number to view the article in the Microsoft Knowledge Base: 909333 (http://support.microsoft.com/kb/909333/ ) While attempting to view the settings for a wireless network connection, all the wireless functions appear to be disabled in the Xbox Dashboard
  3. Follow the instructions to select your wireless network, select your wireless network name, and then enter your wireless security information.
  4. Select Done.
PPPoE settings loadTOCNode(2, 'moreinformation'); If your Internet service provider uses PPPoE authentication, you have to enter the settings in the Xbox Dashboard if you have a direct connection through a modem. If you use a router or a gateway instead, leave the PPPoE settings blank because the router performs PPPoE authentication. Note If your ISP does not use PPPoE authentication, make sure that these settings are blank. To learn whether your ISP uses PPPoE authentication and to learn the correct PPPoE information, contact your ISP.To configure the PPPoE settings on your Xbox 360 console, follow the steps for the version of the Xbox Dashboard that you are using.

New Xbox Experience (NXE) Dashboard:
  1. Move to the System area of the Xbox Dashboard by using one of these methods:
    • Press the Xbox Guide button on your controller to open the Xbox Guide, scroll to the right to access Settings, and then select System Settings from the list of options.
    • Select the My Xbox channel, and then scroll to the right to select System Settings.
  2. Select Network Settings.
  3. Select Configure Network.
  4. On the Additional Settings tab, select PPPoE Settings.
  5. Use the keyboard on the screen to enter the PPPoE information that was provided by your ISP.
  6. Select Done.
  7. Select Back to return to the main Network Settings area.
  8. Select Test Xbox LIVE Connection to restart the test with the new PPPoE settings that you have configured.
sure it will work thank you

Mar 14, 2010 | Microsoft Xbox 360 Console

2 Answers

How do i set up xbox live


1. check your netwok calble properly
2. check your router internet connection
3. follow these steps

Accessing network settings loadTOCNode(2, 'moreinformation'); To access the Network Settings area, follow the steps for the version of the Xbox 360 Dashboard that you are using.

New Xbox Experience Dashboard:
  1. From the Xbox 360 Dashboard, select System Settings in the My Xbox area.
  2. Select Network Settings.
  3. Select Configure Network.
Legacy Xbox 360 Dashboard:
  1. From the Xbox 360 Dashboard, move to the System blade.
  2. Select Network Settings.
  3. Select Edit Settings.
IP settings, IP address, subnet mask, and gateway loadTOCNode(2, 'moreinformation'); Collapse this imageExpand this imagenetworksettings-basic.jpg

After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the IP Settings block, you are prompted to select an Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your IP settings from your network or from your modem or Internet service provider (ISP). This option is recommended for most users.

You may have to or prefer to manually configure the IP settings, especially when a static IP address is used. This is necessary only if your ISP has issued a static IP address, or if you have configured the router to issue static IPs (and DHCP is not used). To manually configure the settings, select Manual, and then enter the IP Address, Subnet Mask, and Gateway by using the keyboard on the screen. When the information is complete, select Done.
DNS settings, primary and secondary DNS servers loadTOCNode(2, 'moreinformation'); After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the DNS Settings block, you are prompted to select Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your DNS settings from your network or from your modem or ISP. This option is recommended for most users.

You may have to or prefer to manually configure the DNS settings, especially in scenarios in which a static IP address is used or where DHCP is not available or not offered by the ISP. To manually configure the settings, select Manual, and then enter the primary and secondary DNS server names by using the keyboard on the screen. When the information is complete, select Done. Note You do not have to enter a secondary DNS server to connect to Xbox LIVE. A secondary DNS server is required only if the primary DNS server has technical problems.
Wireless settings loadTOCNode(2, 'moreinformation'); To configure your Xbox 360 console to connect to your wireless network by using an Xbox 360 Wireless Adapter, follow these steps:
  1. Access Network Settings .
  2. On the Basic Settings tab, select Wireless Settings.

    Note If the wireless settings area does not appear or is unavailable, click the following article number to view the article in the Microsoft Knowledge Base: 909333 (http://support.microsoft.com/kb/909333/ ) While attempting to view the settings for a wireless network connection, all the wireless functions appear to be disabled in the Xbox Dashboard
  3. Follow the instructions to select your wireless network, select your wireless network name, and then enter your wireless security information.
  4. Select Done.
PPPoE settings loadTOCNode(2, 'moreinformation'); If your Internet service provider uses PPPoE authentication, you have to enter the settings in the Xbox Dashboard if you have a direct connection through a modem. If you use a router or a gateway instead, leave the PPPoE settings blank because the router performs PPPoE authentication. Note If your ISP does not use PPPoE authentication, make sure that these settings are blank. To learn whether your ISP uses PPPoE authentication and to learn the correct PPPoE information, contact your ISP.To configure the PPPoE settings on your Xbox 360 console, follow the steps for the version of the Xbox Dashboard that you are using.

New Xbox Experience (NXE) Dashboard:
  1. Move to the System area of the Xbox Dashboard by using one of these methods:
    • Press the Xbox Guide button on your controller to open the Xbox Guide, scroll to the right to access Settings, and then select System Settings from the list of options.
    • Select the My Xbox channel, and then scroll to the right to select System Settings.
  2. Select Network Settings.
  3. Select Configure Network.
  4. On the Additional Settings tab, select PPPoE Settings.
  5. Use the keyboard on the screen to enter the PPPoE information that was provided by your ISP.
  6. Select Done.
  7. Select Back to return to the main Network Settings area.
  8. Select Test Xbox LIVE Connection to restart the test with the new PPPoE settings that you have configured.
sure it will work thank you

Feb 11, 2010 | Microsoft Xbox 360 Elite Console - Black

2 Answers

HOW DO I CONNECT MY XBOX 360 TO INTERNET THRU MY DIAL UP MODEM?


Hello Brian

Using Xbox Live on Dial up Modem would be a big pain, still listing the steps for you, hope you have a stable connection to successfully connect

Required Items

- Windows ME, XP, Vista
- PC with dial-up connection working
- Ethernet Cable (RJ45) cable or CROSSOVER CABLE
- Xbox 360

Let's Get Started

1. First connect the Xbox 360 and the PC using the Ethernet cable.
2. Double Click your Dial-up Network connection and wait for it to connect.
3. Choose "Start Menu" and then choose "Settings" then "Control Panel".
4. Select "Network and Internet Connections".
5. Open the "Network Setup Wizard" and then press "Next".
6. On the next screen Ignore the checklist and press "Next" again.
7. Select "This Computer connects directly to the internet." and press "Next".
8. Now Select your dial-up internet connection as your default connection to the Internet and press "Next".
9. Select "Local Area Connection" as your private connection and leave all other areas untouched and click "Next".
10. On the Workgroup screen leave all settings alone and click the "Next" button.
11. On the next screen Turn on "File and Printer Sharing" if you want to share your files, mp3's, divx files with your xbox 360 and click "Next".
12. Now review the settings and click "Next" to apply the changes.
13. You do not need to run the Network Setup Wizard on any other pc's so just click "Next" and continue.
Now that the wizard has completed you may need to reboot your PC and dial your internet connection again.
Xbox 360 Setup

Now we have configured your PC to share its internet connection and files to your Xbox 360 we need to configure the Xbox 360.

(Steps for old Xbox 360 Dashboard, in case you do not have NXE dashboard)

1. Go to the "Xbox 360 Dashboard".
2. Select the "System" Blade.
3. Select the "Network Settings" Option
4. Now choose "Test Xbox LIVE Connection".

Your Xbox 360 will now attempt to contact your home network. It will check to make sure it can assign itself a IP ADDRESS from your PC and then it will also check DNS server information and XBOX LIVE.
let me know if this helps

Nov 25, 2009 | Microsoft Xbox 360 Console

2 Answers

The xbox states that we have a connection and when finished with the systems check goes to load an update but fails and then xbox live fails. I am using a cox cable modemn to the dlink 624. works on...


Hi,

Give your X360 a static IP address and go into your router interface, find the DMZ feature and put in the IP address that you gave the X360, just make sure the IP you give it is within the DHCP pool of IP addresses.

The X360 will now be sat outside the routers firewall giving you FULL access to internet content and gaming online.

Now test connection settings and you will notice you will now have an open connection to the internet.

Thanks

Aug 07, 2009 | Microsoft Xbox 360 Elite Console

1 Answer

How to change language from japanise back to english


Hi!

To set or change the default language on your Xbox 360 console, follow these steps:
  1. Start your Xbox 360 console without a disc in the disc tray.
  2. Move to the System section of the Xbox Dashboard. Note On the NXE Dashboard, select System Settings.
  3. Select Console Settings.
  4. In the Console Settings area, select Language.
  5. Select the language that you want to use.
  6. Press the A button on your Xbox 360 Controller or on the remote control.
Please do rate the solution as FixYa and revert for further assistance.

Thanks
Rylee

Apr 26, 2009 | Microsoft Xbox 360 Console

1 Answer

How do u download a game in my xbox 360


To download a game disk, you need the NXE dashboard update. 
If you have that, insert your game disk and once the game has started quit back to your dashboard and select Games Explorer. Search the list for the game in your disk drive and press A. The downlaod game option is in the list. You will need roughly 5-9 GB's of free space depending on the game. 

Jan 30, 2009 | Microsoft Xbox 360 Console

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