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Just tried to hook up a new 6310 all in one. Can't get the fax to work Says an active phone line was not detected. The phone line when put back into the phone works ! Mike

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Verify the phone line is being plugged into the correct jack, there are usually 2 - one for a phone and one to connect to your existing phone jack. See if your phone works when connected this way, if not then there is a problem with the jacks and/or internal modem in the fax.

Posted on Dec 08, 2008

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My fax machine was working great up until this morning. I am able to send faxes but not receive them. The machine is hooked up to the phone jack and shares the line with our credit card machine. It is not...


It's entirely possible that your fax machine will just miraculously start working again. If it was hooked up to your computer you'd possibly be getting an error message, which when interpreted by its code number, would tell you it's not receiving the phone signals correctly for a period of time but soon will.

Hope I'm right,

Regards,

selk

Oct 18, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Sent a fax and report came back with result message"error 390" What does that mean? regards Lisa


Hi Lisa,
According to the HP manual, this error code is consistent with a communication error. in other words, the machine tried to send your fax, but could not get anywhere.
I would:
1. Turn off the printer, then turn it back on. send a test fax to another number, see if it works.
2. check where your phone line connects to the printer, and make sure the phone line is plugged in to the correct phone jack on the device. If it is, take it out, and put it back in. Test sending a fax again.
3. If this doesn't work, test your fax line. hook it up to a phone- see if you can hear a dial tone from it. If so, the line is active. If not, you may need to troubleshoot for a phone line problem, which your telephone provider can assist you with.
4. If the phone line is alright, but the printer still doesn't work- something could be internally wrong with the printer. Call HP for further support, and they will be able to assist you by getting it repaired.

Jul 16, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

Officejet 6310 fax does not work incoming or outgoing


Hello sir; would you take one phone hook up with this phone jack,if there have dial tone,that's means fax modern defective, if no dial tone that's means this phone jack is not active.

Jan 26, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Where do i plug the lines from my 6310 all in one into my modem


On the back lower right of the unit you will see two ports for regular phone lines and one port for en RJ-45 ethernet cable. The phone port are for a phone line to come into to accept faxes through a ground line. If you still have regular phone service, the line coming from the wall outlet goes into the port marked "line" on the back of the All-In-One. The other port on the back of the printer is for a phone line to hook into a portable phone, that way you can answer the phone if there is no fax. The other port, for the ethernet cable goes to the modem or router, however you happen to have it set up.

Oct 04, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

The phone line is correctly connected to the all-in-one but...


To be sure your phone is plugged in properly try picking up a different phone in your home with the fax also plugged into a phone line. The fax display should indicate "Phone off hook".
If the problem still persits, turn off the power to the printer/fax then turn it back on. This reboots the software and usually fixes the problem.

Aug 20, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Can no longer send/receive faxes since switching to digital phone


hi
fax does not work on digital line it only works on analog line........if u want our technician expert then contact us athttp://tinyurl.com/ldnuy2

Jun 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP Officejet 6310 will no longer receive a fax, but can send one


Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jun 16, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

HP officejet 6310 cannot fax


did you have fax service on the line?

Jan 27, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Cannot receive faxes


1-are you sure it is in the correct jack? there are two in the back of the printer
2-when you did the install it should have done a fax line check

Sep 20, 2008 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Phone off hook error message


perform the steps given in the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bpu01832&cc=us&lc=en&dlc=en

May 22, 2008 | HP Officejet 6310 All-In-One InkJet...

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