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Problem with my Visa Account re: Norton products

My Visa Account has charged my Account twice.

15th October Dri Symantic $92.97 Have paperwork for this.

1st November Norton Annual Renewal $79.99 ???

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I was able to get a phone number for Norton Symantec (Anti virus protection) from my Internet provider. Westnet.com.au and the problem has been resolved. Thank you for emailing me back. This morning I was not sure what I was going to do. But all is well now. Thank You, Barbara Martin, Queensland, Australia.

Posted on Dec 08, 2008

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1 Answer

I want to cancel my norton


When you sign up for Norton, Symantec puts you in their 'Automatic Renewal service', every year they'll bill you to use their anti-virus product.

You should call customer support @ 1-800-745-6034 and ask for a refund if you no longer want to use the product.

If you want to continue using the product, but just disable the auto-renewal service:

1. Sign into you Norton Account :
https://account.norton.com/amsweb/default.do
2. Click Automatic Renewal
3. Click Off
4. You'll get a prompt, then click Confirm 'Turn Off''

Jan 06, 2013 | Internet & Communication Software

1 Answer

I WANT A REFUND. I HAVE NOT HAD NORTON SINCE OCTOBER 2010. NOW YOU CHRAGE MY ACCOUNT. MY WHOLE COMPUTER CRASHED AND I LOST EVERYTHING. PAT


FixYa is not affiliated with Norton, or are we an agent for Norton.
You need to contact Norton to sort out your problem.

Jan 25, 2011 | Symantec Norton Internet Security 2008:...

1 Answer

Want a refund !


Contact the proper customer support line. Only the company that sold you the product can give you a refund. If they refuse after explaining your situation you may be able to block the charge by contacting your credit card company.

Apr 16, 2010 | Norton AntiVirus 2004 (0003764823191)

1 Answer

We did NOT ask to renew our subscription which was due on 20th October, 2009. But we found the amount of $59.99 was taken from our Bank visa card on 4th October, 2009. We were very sad and have now...


Hello sir,

I am afraid this is not the site you need to contact. Norton is produced by Symantec. This is a technical support site for a wide variety of products.

If you go to this web site you have the option to chat, phone or email your problem:

Symantec_Australia_Customer Service

Thanks for using Fixya, just the same and I hope they will provide the assistance you need.

If this has been a help to you, consider rating this as 4 thumbs up.

Thanks,

Wayne


Nov 03, 2009 | Symantec Norton AntiVirus 2008: Windows

1 Answer

How do i add norton 2010 anti virus i have bought to another pc ... i bought the download version


If you downloaded the file you will need to find that file and just run the file. If you bought the 3 user license and are trying to install on a different computer you need to log on to your Symantic account and go to your products page and follow the directions to download and install the second copy. If you don't want to go throught eh download process again you can copy the file you originally downloaded to a cd or thumb drive and use that to install on the other computer. You will get the key when you go through the registration process.

Oct 31, 2009 | Symantec Norton AntiVirus 2008: Windows

1 Answer

Should not have been charged


You'll have to report the charge to your card issuer and request for a charge-back.

Oct 07, 2009 | Norton Internet Security 2005...

1 Answer

Hi, i need product key for trail version of Norton antivirus2009... thanks n regards srini


It came with the program on a disk. The only place that you may receive a key, if you have not the box it came with is Norton through the symantic company who produces it.
http://www.symantec.com/support/index.jsp

Jan 09, 2009 | Internet & Communication Software

1 Answer

Why is my renewal via my computer not valid-Visa has been charged


Email Norton and tell them your situation, they will tell you what to do to fix the problem seems like a problem that's more there doing than yours.
Or
  1. Start your Norton product.
  2. Do one of the following depending on your Norton product:
    • For Norton 360: Click My Account, and in the My Account window, click Renew Subscription.
    • For Norton 2009 products: At the top right corner of the window, click Help & Support > Subscription Status. Skip to Step 6.
    • For Norton 2008 products: In the bottom-left corner, click Subscription.
    • For Norton 2007 products: On the product tab, click Support, and then click Subscription.
    • For Norton 2006 products: On the Help & Support menu, click Subscription.
  3. Click I have already purchased a subscription, check my subscription status.
  4. Click Next.
  5. Click Next.
    Your Norton product checks your subscription status. This could take a minute or two.
  6. Read the information in the Status check panel, and then click Finish.
    Your subscription expiration date should now be correct.
If this helps you out, feel free to leave positive feedback. Thanks for stopping at Fixya !

Jan 09, 2009 | Internet & Communication Software

2 Answers

Not abble to uninstall the symantic antivirus in addremove programs


yes this is typical of norton for this, what you need is the norton removal tool, download it from here:
http://www.softpedia.com/progDownload/Norton-Removal-Tool-Download-26173.html
don't forget to save the product key just in case you need it

kind regards and please don't forget to rate us

Dec 09, 2008 | Internet & Communication Software

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